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“A mixed experience at a lovely location”
Review of The Swan Hotel

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The Swan Hotel
Ranked #1 of 1 Hotels in Bibury
Certificate of Excellence
Woking, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“A mixed experience at a lovely location”
Reviewed 2 August 2014

My wife and I stayed here for 2 nights during a period of hot weather. We arrived and were shown to our room. The room was very nice and beautifully furnished, however, the one window which overlooked the lovely gardens opposite was very small. Because the room was situated on the top floor and owing to the very warm weather the room was stifling. With no air conditioning we considered it would be impossible to sleep. We were shown another room at the back which was unappealing and eventually settled on an upgrade to one of the cottage suites which was offered to us at a favourable price. The suite had it's own garden with a hot tub which although appears to be luxurious was of no interest to us. It had a very nice first floor bedroom and bathroom with 2 large windows, a fan and a very comfortable bed. We slept extremely well both nights. The ground floor had a living room with Patio doors that opened on to the garden and table and chairs on a terrace. There was an entrance hall with a small shower room and a small clothes cupboard accessed from the hall. This was an odd arrangement very inconvenient having to run up and down the stairs in various states of undress when getting ready in the mornings, and as far as I could see unnecessary. The shower could have been installed over the bath in the bathroom. A Wardrobe could have replaced the unnecessarily large cabinet with a second TV on it in the bedroom. The downstairs shower room would have been an ideal place for a small sink and a small fridge. This would have been so much more convenient than buying packs of ice as we did to keep our bottles of drink cold.
So much for the infrastructure advice! Now for the appraisal.

The staff were helpful and polite, the service in the Bar was OK. We had to remind the waiter twice as one of our guests pudding was forgotten. However, they did not charge for it by way of compensation. The Bar food generally was poor. Three out of the four of us at dinner were dissatisfied with the meal. The prawn cocktail starter was mushy, crude and looked like it had been standing for a long time. The breakfasts in the restaurant was satisfactory but not great. The stone courtyard outside eating area looked mucky and really would of benefited from a thorough jet wash as would the terrace in the cottage garden. The windows in the suite needed cleaning. The carpets and furniture in the suite had numerous stains. They looked as if an attempt had been made to clean them and in fact one large area of stair carpet was still wet. One feels some sympathy for the Hotel as the stains must have been caused by previous guests.

In conclusion we generally enjoyed our stay, It is a great location, The weather was wonderful and the cottage suite was comfortable and there are plenty of other places to eat not too far away. It's just that it could of been so much better,

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
1 Thank harry s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (182)
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English first
Bristol, United Kingdom
Level 4 Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 19 July 2014 via mobile

We have been staying here on and off for at least 5 years. It's why we chose here to get married. We have never experienced bad food or service and have been in the restaurant twice recently when inedible food has been reviewed, seems very odd to us. The service is relaxed rather than slow but always polite.

Stayed July 2014
Helpful?
2 Thank MouseGB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cardiff, United Kingdom
Level 3 Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 17 July 2014

My wife and I (plus Yorkshire Terrier) spent six days at The Swan last month and cannot speak highly enough of the accommodation, food and service. The staff (predominantly Eastern European) were very attentive and efficient and spoke very good English. Only negative comments we could make would be 1. Cannot make good coffee - even Esspresso! and 2. The hotel cater for a lot of weddings. When these occur (quite frequent) once the wedding breakfast and speeches are over (and presumably the free drinks!) many of the guests make for the bar and one does feel swamped by the large crowd in high spirits! However, we would not like to detract from what was, in every other way, a very happy stay at The Swan. We shall definitely be returing.

  • Stayed June 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank John P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dublin, Ireland
Level 3 Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 15 July 2014 via mobile

Stayed here recently for a 2 night break. A nice small hotel with good rooms but the bar food and service was absolutely terrible , some of which you could not eat.
The service was equally as poor.
There was also a main dining room where breakfast was served and this marginally better than the food served at the bar.

Stayed July 2014
Helpful?
1 Thank Eddiefog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hadleigh, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 14 July 2014 via mobile

Food at the brasserie was ok but service was awful. Could not get table cleared and timings for food was dreadful. Another tourist trap hotel who think they don't have to try hard. Certainly will not be returning. It's a shame as it's in a beautiful location and I dread to think what foreign visitors would make of the shoddy service.

Stayed July 2014
Helpful?
4 Thank petedaniels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brighton, United Kingdom
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 9 July 2014

The Swan was a surprise treat for our Ruby Anniversary. I was delighted with our room "The Swan"'with its beautiful rich furnishings and four-poster bed, dressing room and palatial bathroom with spa bath - the Molton Brown toiletries were a nice touch. The setting is absolutely idyllic in a pretty Cotswold village with a gorgeous trout river and picturesque gardens - we also visited The Bear at Rodborough - in the same hotel group - where we had stayed almost thirty years ago and said hello to the same bear still standing in the foyer! The meals at the Swan were very good - particularly liked the home-made walnut bread and whiskey laced marmalade at breakfast - great way to start our sightseeing day! Hope I get treated to another stay for our Golden anniversary!

  • Stayed June 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank Moondill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Plymouth, New Zealand
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 July 2014

Driving through the winding lanes we turned a corner to find The Swan beckoning .The outside tables along the river bank were a great way to enjoy the sun and atmosphere of the garden and river setting and many were doing just that. We had to take a table indoors and were a bit confused by the rabbit warren of rooms and tables available however each nook held some privacy . Staff were hard to find but when we managed to find someone they were pleasant enough. Unfortunately the first three things we ordered we sold out , one being the roast of the day and I guess we were late at 5.00 pm if dinner is eaten midday.
We had been looking forward to Yorkshire pudding as seen on the menu but none of that either!
The meals we had were well cooked and presented . Staff need to be more obviously present in such a vast area of dining choices and it would have helped if our first choices were available . The venue is clean and appealing.I would try again for the "roast of the day" and hope more staff were forthcoming on a busy Sunday.

  • Stayed June 2014, travelled with family
    • Value
    • Service
Helpful?
1 Thank Jennifer L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Swan Hotel

Property: The Swan Hotel
Address: 4425 On the B, Bibury GL7 5NW, England
Region: United Kingdom > England > Cotswolds > Bibury
Amenities:
Business Centre with Internet Access Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Bibury
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Swan Hotel 4*
Number of rooms: 23
Official Description (provided by the hotel):
Located in the heart of Bibury, often known as the prettiest village in England; the dog-friendly Swan Hotel has 22 bedrooms, including 4 stunning cottage suites, a lively bar, cosy writing room and stylish Brasserie. The hotel is ideally located for exploring not only Bibury but surrounding countryside too. ... more   less 
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Also Known As:
Swan Hotel Bibury
The Swan Hotel Bibury, Cotswolds

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