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“Average”
Review of Dial House Hotel

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Dial House Hotel
Perth, Australia
Level 5 Contributor
29 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Average”
Reviewed 12 May 2014 via mobile

Looking at the the hotel website, the rooms looked great and full of english character, however we were very disappointed with our rooms on arrival as they really didnt have any character at all. We stayed in the coach house - two rooms- both were decorated in a japanese theme, which although nice,seemed rather out of place in this quintessential english village. Best to choose rooms in the main hotel if you are looking for more english character. Rooms were reasonably well equipted,comfortable and clean.Very central and public areas were nice.

    • Value
    • Service
Helpful?
Thank TravelagentHM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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530 reviews from our community

Traveller rating
    250
    151
    70
    40
    19
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49
366
6
6
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (113)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • Italian first
  • Japanese first
  • Portuguese first
  • Swedish first
  • Any
English first
Leamington Spa, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 May 2014

Just returned from an overnight stay at the Dial House. We found the staff to be welcoming and friendly the hotel is situated in the heart of Bourton on the water a beautiful character building with lots of period features and lovely relaxing gardens we had a four poster bedroom with a modern bathroom.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank Jackie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carmarthen, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 May 2014

We have just returned from a night's stay at the dial house hotel.
the hotel is fantastic, best in Bourton on the Water. The location of the hotel is brilliant, right in the middle of Bourton. The hotel has beautiful grounds to the rear, where residents can relax on the deck chairs provided. They have also acquired a new hot tub, which was being used for the first time when we were there. the tub is located in a secluded area, with sun loungers etc, fab!
Ali, the manager was fantastic, he was the most helpful hotel manager we have met, nothing was too much trouble for him. We had a lovely breakfast with plenty of choice. We would recommend this hotel to anyone, you will not be disappointed. We wish we could have stayed longer. thanks ali and staff at dial house!

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marlene T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katoomba, Australia
Level 4 Contributor
41 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 18 April 2014

This mellow Cotswold stone historic building (1698) set idyllically in the heart of the model village Bourton on the Water, on the River Windrush in the Coldsworld was pure bliss. Picture perfect !
It is a small boutique hotel blending old with new with exceptional beauty and style. The bedroom decor was cosy and spacious with a 4 Poster bed, dark embosed wallpaper, and heavy velvet drapes --- reminiscent of another era. The bathroom was large, appeared to have recently been updated, and contained a large claw foot bath and modern fixtures and fittings. Well heated.
Thick fluffy white towels provided. Tea/ coffee making facility. So peaceful and quiet.
The stunning Dining Room was a perfect backdrop for the amazing French influenced food presented. It was a gastronomic experience with the food so beautifully executed. A truly memorable moment. The customer service and friendliness of the staff was most impressive.
This Country House Hotel was unique and surpassed all expectation.

Room Tip: Room 3 in the main house looked out over the front garden and to the street -- very quiet. There is...
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  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Christine K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 13 April 2014

We've stayed in many places all over the UK and across the world. This was the best. The staff were wonderful, the room was perfect, individual and had a bed that just envelopes you in comfort. The views out to the High Street (with its own river)- from which you are set back - and the hills behind Bourton on the Water are stunning. Beautiful front and back gardens, and really pretty public rooms as well, like being in a country house, but in town. It's a perfect Cotswold spot. You can drive or walk wherever you want in this beautiful place. Not too many guest rooms to detract from very personal service.

But make sure you eat in. The food is absolutely out of this world (and we're quite picky foodies whose idea of a good time is Raymond Blanc's Manoir Au Quat' Saisons or Gordon Ramsey's Brasserie). If you're having a special celebration you could not ask for a more memorable experience. The only problem with dinner was that it had to end at some stage!

If you want an experience you won't forget and you'll want to repeat, the Dial House is a must.

Room Tip: It's all very quiet and pleasant. You're set back from the High Street, so any room is good...
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Chris P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bristol, United Kingdom
Level 3 Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 6 April 2014

I booked afternoon tea for three people as part of a Birthday present for my mother who is 83 years old. The room in which the afternoon tea was served was quite tired, the paintwork on the skirting boards needing a repaint. The waiter who served us although polite needed a new suit as the one he was wearing was extremely tight and extremely dirty.

The tea itself was poor. The scones were more like rock cakes impossible to cut and once cut fell to pieces. The sandwiches (6) of which two were smoked salmon (very nice) egg and lettuce ?? and cucumber and lettuce (very soggy and unappealing). We were given a very large teapot and hot water although the tea pot only had two tea bags in it so the tea was very weak.

This cost £14 per head and was the same size for three as for two on the next table.

Very disappointing. I would not go there again.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
1 Thank Helen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A E, General Manager at Dial House Hotel, responded to this review, 23 May 2014
Dear guest,

Thank you for taking the time to post your review online and we appreciate your valued feedback, I believe we have already sorted some of these issues on our private correspondence so please accept my apology again and I look forward to welcoming you back to the Dial House Hotel as we have done some amendments to our afternoon tea service and after all the new work we have done to the hotel and the out-door facilities.

Best regards,

Ali E
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wolverhampton
Level 4 Contributor
38 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 25 March 2014

Recently went to the Dial house in Bourton for a short stay with my girlfriend on arrival we were greeted by a very friendly and helpful member of staff sorry didn't get the ladies name and as we were going in the middle of the week the lady upgraded us to a coach house room which was a pleasant surprise. The room was superb large bathroom, bedroom and separate living room equipped all your amenities kettle, hair dryer, writing bureau, TV, free Wi-Fi etc. the rooms were extremely clean & comfortable. We also had a breakfast in with the room which was lovely I cannot really comment on the other rooms because we didn't venture around the hotel that much but the location was great right in the middle of the town. Bourton is a wonderfully pretty place to visit with stunning views and plenty of restaurants and tea rooms but do shop about when eating there are some contrasting price ranges but all in all a lovely stay in a lovely hotel. The only reason I have given it 4 stars as opposed to 5 is we were offered an evening meal at the hotel but at £49 each I thought that was steep but it might have been worth it but I wasn't prepared to pay that much.

Room Tip: The coach house room we had was excellent but not sure as to what this would cost as we went with a...
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Satch4440
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Dial House Hotel

Property: Dial House Hotel
Address: High Street | 3 High St, Bourton-on-the-Water GL54 2AN, England
Region: United Kingdom > England > Cotswolds > Bourton-on-the-Water
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Bourton-on-the-Water
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Dial House Hotel 5*
Number of rooms: 14
Official Description (provided by the hotel):
Charming and beautiful boutique hotel right in the heart of Bourton on the Water offering individually decorated bedrooms, friendly service and excellent food. ... more   less 
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Also Known As:
Dial Hotel

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