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“Just Wonderful”
Review of Dial House Hotel

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Dial House Hotel
Reviewed 18 July 2014

Just come back from a one night stay here and the experience was truly wonderful. From our arrival we were made very welcome by the staff. We were in room number 3 which has a 4 poster bed and a roll top bath. The tea and coffee making facilities were plentiful with lots of tea bags, milk and biscuits (unlike some hotels that think 2 tea bags and. 2 cartons of milk are enough). We ate in the restaurant and the food was exquisite, the staff are very attentive and are happy to help with any queries you may have regarding the wine list or the menu. The chef even wrote 'happy anniversary' in chocolate on the plate of our pre-dessert. The restaurant is fine dining and has a good ambiance. I notice a previous poster complained about them not letting babies in and I for one totally agree, it's not the kind of place where a baby sits in a high chair dribbling down their chin. Top marks to everyone keep up the good work, we will definitely come back!

Room Tip: Room number 3 is lovely with a 4 poster bed and a roll top bath
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  • Stayed: July 2014, travelled as a couple
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1  Thank DucatiRider86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 11 July 2014 via mobile

We live in the village and try to support our local businesses, but unfortunately we didn't even get through the front door to this Charming little establishment. Along with myself,husband and 5 month old baby we were soon told that babies were not allowed in the resturant so after then asking would it be possible to dine outside (as it was a beautiful evening) we were quickly told it was 'Fine dining' only and we were recommended somewhere across the road.

I am assuming people with children or babies cannot possible want to enjoy the 'Fine dining' experience and they must forever spend their days 'slumming it?!' I think this situation could of been handled much better and not made to make us feel very unwelcome, and because of that they will loose our custom. Do they not realise that once all the holiday makers have left, it is the local customer they need?......

Luckily for us we found a lovely place to eat which was baby friendly and we will certainly be going back again and we were definitely not 'slumming it'.

Stayed: July 2014, travelled with family
6  Thank Cross470
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 July 2014

I did quite a bit of research on the Cotswolds before we made a three day excursion there last month. We were pleasantly surprised by (1) the gorgeous weather we encountered, (2) how lovely Bourton-On-the-Water is and (3) how charming this particular hotel was. While Bourton gets a lot of tourists mid-day, we took long walks in the a.m. and evening and it was extremely quiet. We also got luck in stumbling upon the mid-week Morton on the Wold market which we thoroughly enjoyed. Although we did not hav great luck in the restaurant department, we also didn't feel disappointed. (We did not eat at Dial Houe so can't comment on that). However, the staff was extremely polite and helpful (helping us store our rented bikes when we needed a break), the room was beautiful and clean and the overall experience two thumbs up. We'd stay here again if we ever venture back to the Cotswolds!

  • Stayed: June 2014, travelled as a couple
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Thank Maria L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 July 2014

Impressed by the location of the hotel and our room was very good as it had a separate Jacuzzi and separate shower. Bed extremely comfortable. Disappointed with the choice of menu for an evening meal and ate out elsewhere. Had concerns about the spa bath in the gardens. It was covered, I asked about it and was shown what it looked like without the lid on. The water looked murky. The unit was a good four foot high and there was a set of unstable steps to get in and out, seemed a bit dodgy to me as if there was no one to hold the ladder you could end up with a nasty accident. surprised that health and safety had not offered advice on this aspect. The bar was very small and no background music or atmosphere at all. Seemed to be very understaffed throughout the hotel. Rooms not available to go into until 3 pm, we still had to wait a good 45 minutes before we were allowed in though. Breakfast choice good and very tasty. Enjoyed our stay but not impressed with attitude of staff.

Room Tip: Room 11 is on the ground floor and has its own private garden which was nice to sit out in as the we...
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  • Stayed: July 2014, travelled as a couple
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Thank beaandpeter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 July 2014

Recently stayed at the Dial House, the hotel is in a beautiful situation within the village, and looks stunning. The food was excellent we had afternoon cream tea and breakfast. The reason I have not given this five stars is it just lacks that personnel touch, dealt with Simon on arriving and he was very friendly and helpful, but after that all the other staff were miserable. There was no soap in the room, and on request it was promptly brought, but not a smile or a word, also need toilet paper but decided to use the tissues they had left as not to put anyone out. Breakfast was served promptly but again the lady who served us looked so miserable. On checking out stood listening to the staff being reprimanded, having paid the bill the gentlemen receptionist never asked if we enjoyed our stay or if everything was ok which I found very strange. A smile makes such a difference and costs nothing it makes you feel welcome.

Room Tip: Hotel is set back in the middle of the village and quite difficult to spot when driving through look...
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  • Stayed: June 2014, travelled as a couple
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Thank anitawelton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 June 2014

We chose here because they allow dogs to stay in the annex. The hotel is very central, with welcome parking and a large garden to the rear which gives a bit of peace and quiet away from the tourists. The bar and dining room are cute cotswold chic, and the evening meal was fantastic, great to have a chef that makes an effort. Service was attentive during dinner and at breakfast. Breakfast was a cooked to order full english, and all was again exceptional. This is a small boutique hotel which makes the effort. If you want a break without the dogs, stay in the main house! All in all, highly recommended!

Room Tip: Dog friendly rooms are in the annex, the best rooms are in the main hotel.
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  • Stayed: June 2014, travelled as a couple
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Thank Jeztwyning
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 June 2014 via mobile

We stayed for 1 night having booked through secret escapes paid £100 including breakfast, as we were celebrating our Wedding Anniversary we were upgraded to Room 2, the 4 Poster looking onto the main street, which was so very kind. A beautiful clean room with lovely large bathroom, furniture needed some TLC. Breakfast for me was poor. Had a Frittata which was rather bland. Hubby had full English which he enjoyed. Parking is great. Grounds to hotel are lovely. Having paid £100 I was happy. Wouldn't have been if I had paid more money.

  • Stayed: June 2014
    • Value
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Thank kellyheer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Dial House Hotel

Address: High Street | 3 High St, Bourton-on-the-Water GL54 2AN, England
Region: United Kingdom > England > Cotswolds > Bourton-on-the-Water
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Bourton-on-the-Water
Price Range: £86 - £937 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Dial House Hotel 5*
Number of rooms: 14
Official Description (provided by the hotel):
Charming and beautiful boutique hotel right in the heart of Bourton on the Water offering individually decorated bedrooms, friendly service and excellent food. ... more   less 
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Also Known As:
Dial Hotel

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