Stayed at the Dial House in their new beautiful coach house. Fantastic room!! Best Bed!! Superb bathroom. This hotel is really on the up with the new management making great changes. Fantastic service, great menu and super chef! Happy, friendly and helpful staff, I love staying there. It's a great place in the heart of Bourton on the water. I will go back soon!
Hi 97vanessa9999
Thank you for your lovely review of our new rooms in the Coach House.
We are so very pleased that you were not only impressed by our refurbishment but had such a lovely stay. I have shared your comments with the team.
We look forward to seeing you again in the very near future
Six of us stayed for three nights. The Breakfasts were excellent. All the staff we met were friendly. We were the only guests in the dining room for an evening meal on the first night. The Mackerel with Sour Dough and Pea Soup Starters were very good, but the Ribeye Steaks were thin and not good. Our Waiter who also ran the Bar was very good and friendly. He served us drinks in the Lounge after our meal but the Bar normally closes at 10.30pm so he asked us if we wanted another drink, explained, put the lights out in the Bar and left us to chat in the Lounge. The second night we ate out. The Receptionist tried to get us a Taxi but couldn't as they were all fully-booked. We phoned every Taxi No. we could but, apparently, you have to book evening Taxis days in advance. When we came back the hotel was locked up and in darkness and we let ourselves in with a key. There was no-one there so we could not have a night-cap so we just chatted in the lounge before retiring to our rooms. The third evening we ate at an Italian restaurant in Bourton-on-the-Water so we walked there and back. When I booked the three rooms in April I didn't know the hotel was going to be refurbished in October. It needs it and I think we should have been told.
Thank you YJP568 for your feedback following your recent stay with us.
I am pleased that you felt the team attended to your needs and would like to point out that all literature for the hotel currently states that the bar closes at 10pm.
I will look at your comments with regards to the information you were given as we send confirmation to all our guests and on this occasion I can only see that your group host received this and not your selves individually.
I am sorry for any inconvenience this may have caused you or your companions and hope that you will revisit us to see the work that has been completed in the near future.
This hotel is located in the center of the village. Nice view in front of the hotel. The hotel also serves good English breakfast. Staff are also nice and helpful. The room is a little bit old but clean and tidy.
Hi Echy20
Thank you spending the time to write your review following your most recent stay here at the Dial House.
I am very pleased that you enjoyed your time here and i have passed oon your kinds words to the team.
i look forward to hopefully seeing you again some time
I selected this hotel as it is situated well in the picturesque town of Bourton on the Water and I had a friend visiting from Australia so wanted to treat her to something a bit special. Unfortunately the hotel disappointed on all fronts. Booking was smooth done by telephone and confirmed the day ahead. We arrived at 4 pm and asked to pay half on my card and half on my friends but the total had already been charged to my credit card. The young man agreed to refund it and recharge half to each of us but said his system was down to come back after dinner. Our room was standard but nice, in the coach house, an out building. I expected a cosy oldy worldy lounge area in the main hotel. We found a dated little lounge where the staff were having a discussion of what went wrong at lunch. We decided to have a drink and asked if the fire could be lit, but was told it was too early and too warm so we went in search of a better atmosphere. There were not too many restaurants open for dinner. There were about 4 choices and we settled on the pub, enjoyed mediocre but quite pricey dinner and joined in their quiz. When we got back reception was closed. We were woken at 8 am by a man knocking on the door and bins being slammed about, this was when I realised our view was out over the bins. Beds were good and room good size but pricey for this location. So we went for a good hearty full English breakfast in their dated dining room and to sort out our credit cards. Here we met with a young lady who said she was unsure if she could credit and recharge our cards but she would check with her manager. We went to get our bags and when we came back the lady said she could not refund the card as the payment had been taken three days earlier and somehow this would mess up the accounts. I asked to see her manager who was now unavailable. She said "Most people go to the bank and transfer money from one card with the other" a good suggestion but the town bank has been closed permanently for some time. We argued to no avail and decided to get on with our day but she had definitely put a negative start on mine. This hotel is under refurbishment, there were beds and chairs in the bin area and workmen around. I wouldn't recommend staying here as it's pricey as well as unhelpful. Even try another town with a bit more choice at this time of year, it's all a bit ghost town ish when it should be presenting its autumn beauty! Shops seem to close around five pm and start to open slowly around 10 am.
Dear pmrowe
Thank you for taking the time to leave us your feedback following your most recent stay with us. I am sorry i was not available to speak with you on your departure.
I am very sorry for the failings you and your friend received on this occasion. I am aware that whilst we tried to do everything in our power to minimize any disturbance it would appear that we did not quite manage on this occasion. I have now put further measures in place to eradicate this happening again.
Bourton on the Water is a little quieter than the busy summer tourist season, however there is still plenty to do in and around the village.
We are planning to be fully operational very soon and would hipe that you may revisit us, giving the opportunity to show you the Dial House at it best.
We received a very warm welcome on our recent 2 night stay for a friends 60th birthday. We had previously stayed in one of the premium double rooms here before the recent takeover and had a thoroughly enjoyable stay. Therefore, we chose to return knowing that the hotel was under new ownership & management and planning applications for development under way. This time we stayed in 2 of the quiet cosy doubles on the ground floor looking over the gardens. It is acknowledged that the rooms need some TLC in terms of decor but are not unpleasant or unattractive,they are adequately ventilated/heated, well maintained, clean & very comfortable. Our bathrooms were functional and both had excellent showers. The bed linen was of good quality, as were the towels and the rooms contained a good stock of refreshments including a complimentary box of local fudge and a bottle of champagne. The service we received and the quality of food including cakes, beverages, was excellent and the breakfast was outstanding. The staff team and management were friendly, polite and courteous throughout our stay. The grounds are attractive, and the hotel is well positioned in the village with the advantage of having its own parking.
The hotel is due to be updated and is going through a transitional period, but judging by the way the hotel is currently being managed and on hearing about the plans for development, we will undoubtedly return again. It was encouraging to hear that in addition to other plans, the hotel is proposing to open an evening restaurant & that the character of the building is not intended to be changed. Although the premises are to be updated, the comfortable and intimate feeling of the house will hopefully remain intact. Will definitely be back.
Thank you for your lovely comments. It was a pleasure to meet you and share with you the special occasion of your friends birthday.
As you have rightly said, our renovations are now very close to starting and I hope that you will revisit the Dial House to see the work that we will have completed in the near future.
