Was very disappointed with our stay, had room 15 which was supposed to be superior, beneath someone’s bathroom, you could hear everything, they did in bathroom, which they went at midnight, 3.am, 4.30 and then got up at 6.30. Room opposite us number 2 is under bedroom and said the same, heavy footed male. Not their fault , room should have had noise deadening insulation beneath floor. Windows didn’t open, view was of car exhaust, that was nearly in room,
Shower mouldy, curtains hanging off rail, and damp around window. Explained that was light sleepers down was told that people would be asleep early.
At breakfast told corrine, giving them a chance to address the complaint and she replied oh sorry and walked off, tried to explain,but said ok thanks for telling me, probably used to saying it to customers,not very good costumer service. Having had a three star hotel myself, was astounded, would of handled a genuine complaint better.
Breakfast was suppose to be amazing, but carton, orange juice, not fresh, no cream for coffee, no cold meat selection of continental breakfast, cooked breakfast ok but just average .
No lounge, so just had to stay in bedroom, used rooms to make bedrooms, to make money, instead of comfort. No staff after 6.00pm, hope never a fire there.
Outside just car park, no where to sit.
Would avoid staying here, husbands birthday stay , spoilt .
So address issues people keep telling you, please.