When we pulled up , we thought how beautiful it looked . We went in side to be greeted by a man that just stared at us and carried on his way . He eventually came over to us and just said nothing . We said we had a booking , to which his reply was AND , i was gob smacked to say the least . Raising his hands in the air he shouts NAME to us . we was then given our key and told to go upstairs to the end of the corridor . Room 7 was adequate . Shower was brilliant , bed comfy . Just tiered decoration . On the night we decided to eat here , the food was gorgeous and the young girl serving was lovely too . The drinks was a different matter . I had a glass of wine which was a quarter full . One mouth full and it was gone .For £4.20 , it was an expensive swallow . BUT what let the whole place down was the rudeness of John . He maybe 68 but has no customer service skills . A smile would even help . It carried on at breakfast time also . He would ask what you want but walk off before you had finished telling him what you wanted , this was done to all residents This place is in a beautiful spot but wont be returning due to feeling like i wasn't welcome . Such a shame ...
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- Also Known As:
- Mousetrap Hotel Bourton-On-The-Water