There quality is as could be expected from a holiday express inn. The staff was very friendly and helpful. The place was modern and clean and the bed was comfortable. I did wonder why they bothered to label pillows soft and firm. The TV was sooo small which does not surprise me as most hoteliers have not clued into how much positive response they will get to 32 inches over 18. Size matters and TVs are cheap these days too. My laptop was larger and that leads me to my main complaint. I booked this hotel because I was told it had free wifi. All I found was a web page that quickly took my credit card information then proceeded to ignore my computer's attempts to go online. Only after going downstairs to the lobby to be told i had to plug in the ethernet cable (I guess we can't all be IT savvy) was my laptop finally put online by the ISP. By the time I returned upstairs I was back to square one with no connection. What a waste of time. I persevered and on about the 10th attempt to be recognized as a legitimate customer was I finally able to download emails and surf. I do not understand why many hotel chains don't simply bite the bullet and include this in their general pricing structure like say La Quinta does. When it doesn't work there is less complaining too. Parking was disappointing as I had to pay over 6 pounds sterling each time came and went to the nearby paid parking. I would have thought the hotel would have a validation arrangement with the parking people. Breakfast reminded me of boarding school setting and quality of food.
- Official Description (provided by the hotel):
- AWARD WINNER - 'Hotel of the Year 2012' Award!We welcome you to the award-winning Holiday Inn Express Cheltenham hotel, opposite The Brewery complex. This exciting hotel is perfectly located in Cheltenham Town Centre, and is a short journey from Cheltenham Racecourse. Cheltenham is a beautiful spa town located in the heart of The Cotswolds, famous for its horse racing, Regency heritage and architecture. Easy access to the hotel via M5, Junction 10, and 1 mile to Cheltenham railway station and 50 miles to Bristol Airport. Holiday Inn Express Cheltenham hotel offers 132 air conditioned en suite bedrooms with modern facilities including high speed internet access and WIFI. All room rates include Complimentary Continental Buffet Breakfast. Guests have free use of health facilities at Fitness First, along with up to 25% off food at well known branded restaurants opposite the hotel. NCP car parking is available adjacent to the hotel. ***Don't forget to book now for this years Summer Festivals in Cheltenham***. Getting out and about, see Cheltenham, the Cotswolds, Cheltenham Racecourse, the Cotswold Wildlife Park, Westonbirt Arboretum, Sudeley Castle, Slimbridge Wild Fowl Trust and the Forest of Dean. So whether you re visiting Cheltenham for meetings, business or pleasure, you will receive a warm welcome at the Holiday Inn Express Cheltenham hotel. ... more less
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- Also Known As:
- Holiday Inn Express Cheltenham Hotel Cheltenham
- Holiday Inn Cheltenham
- Cheltenham Holiday Inn