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“Spotless Hotel”

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Holiday Inn Express Cheltenham
Ranked #10 of 23 Hotels in Cheltenham
Reviewed 7 February 2013

I stopped in the Holiday Inn Express Cheltenham hotel last night and had to write in relation to the previous review about cleanliness, I have always stayed at this hotel (past 4 years) when on business in Cheltenham and have never found a cleaner hotel - the staff are always very accommodating and want to ensure my stay is a pleasant one, if there has ever been an issue with something in the room they are on it in a flash - again last night was a GREAT STAY AT THE HOLIDAY INN EXPRESS CHELTENHAM!

Room Tip: Book early for a good room on the week days as the hotel is always busy.
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  • Stayed: February 2013, travelled on business
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Thank Indianasenoj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KimberleyHIEX, Guest Relations Manager at Holiday Inn Express Cheltenham, responded to this reviewResponded 22 July 2013

Dear Valued Guest,

Thank you for taking the time to convey your kind comments regarding your recent experience with us. I am pleased that as a returning guest you have continuously been impressed by the cleanliness of our hotel and our staff dedication. Comments like these remind us of why we were awarded ‘Hotel of the Year 2012’.

As a regular guest I hope you are an existing IHG Rewards Club member. IHG Rewards Club is completely free to join and aims to improve your stay at all hotels within the IHG chain, with such benefits as free internet, quicker check-ins and free room nights.

I am delighted that you enjoyed your stay and very glad to have the pleasure of welcoming you back on a regular basis.

Many Thanks,

Nicole Conn
Guest Relations Manager

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494 - 500 of 713 reviews

Reviewed 4 February 2013

Needed a room in Cheltenham for a night a looked for a cheap clean room. Based on friends recommendations and trip advisor chose HI Express.

Unfortunately did not live upto the hype I had heard about from other HI expresses.

Staff were friendly and room was nice but bathroom was not clean. Pubic hair found in 3 places :(

For me definatly puts me off returning

Stayed: December 2012, travelled with friends
Thank Alastair P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KimberleyHIEX, General Manager at Holiday Inn Express Cheltenham, responded to this reviewResponded 5 February 2013

Dear Guest,

It is with great regret to hear your feedback about your stay. Our current guest feedback scores are above the UK average for cleanliness, and we have just won Hotel of the Year 2012 for maintaining our great guest satisfaction ratings. It is therefore of great surprise to hear your feedback as we always maintain a high standard of cleanliness, checked by a Housekeeping Supervisor before any of our guests check in. Your profile does not allow me to send you any messages and I cannot see any record of your stay with us, it would be great if you could email me directly at k.hatherall@hiexcheltenham.com with details of your stay so we can verify this as a genuine review and investigate this further.

Kind Regards,
Kimberley Hatherall
General Manager

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Reviewed 30 January 2013

Hotel looks a bit tired, my room had a huge stain on the carpet next to the window. Room seemed small too. Staff pleasant, but parking in is an adjacent NCP car park that cost an additional £9 for the night.

Slept well, bed comfortable. hotel right on main road, ambulance sirens throught the evening but cant say i heard any through the night.

  • Stayed: January 2013, travelled on business
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1  Thank Durham_Bloke_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KimberleyHIEX, General Manager at Holiday Inn Express Cheltenham, responded to this reviewResponded 4 February 2013

Dear Guest,

It is with deep regret that I find your views are partly negative towards our establishment. If there is one thing we wish to pride ourselves on, it's that our building is always kept at the highest standard, from the cleanliness to the maintenance. We are also currently undergoing renovations across all guest rooms to keep up this standard.

Our room types are the same size across the Hotel and have been found to be adequate as they each contain the beds, en-suite facilities, open wardrobes, desks and chairs along with certain rooms containing a sofa bed yet still with enough room for open walkway. In no way do I suggest that our rooms are large but they are spacious to the extent of allowing the maximum of 2-4 people to comfortably occupy for a number of nights.

I wish to thank you for your valued comments and if there is anything we can do to welcome you back to our Hotel, please do contact us directly by Telephone: 01242548200 or email: reservation@hiexcheltenham.com.

Kind regards,
Kimberley Hatherall
General Manager

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Reviewed 28 January 2013

I spent one night at the Hotel as part of a trip to the races. We usually book out several rooms at the Premier Inn each january but fancied something more central. The hotel is just outside the town centre and has an NCP car park next doo,r which offers 25% discount for residents.

The hotel feels much higher spec than budget options like Premier Inn and the dreaded Travel lodge. There is a nice bar area and it feels more spacious than its rivals. The rooms were a decent size and wifi was also available free of charge. I could not fault the room for the 70quid we paid.

I didnt realise you got breakfast, so to be fair it was a bonus. That said it was a bit sad and you had to join a very big queue for the extra value range hot plates.....I would wander around the corner rather than eat here.

Overall a very good place to stay and nearly got 5 stars given the cost. The breakfast just didnt do it for me and some may prefer free parking at the Premier Inn. That said we will be back next January!

  • Stayed: January 2013, travelled with friends
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2  Thank The_happy_racegoer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KimberleyHIEX, Guest Relations Manager at Holiday Inn Express Cheltenham, responded to this reviewResponded 22 July 2013

Dear Valued Guest,

Thank you for taking your time to write about your experience with us. I am very glad to hear that your hotel swap was worth the risk and that you will be returning to stay with us next year. Our excellent location, 24 hour bar and friendly team help create the perfect atmosphere throughout the Cheltenham races.

During these high peak events our complimentary breakfast buffet tends to be a bit busier than usual, as expected. Thank you for your feedback on this matter, we have put in additional race week procedures to ensure all breakfast options are easily accessible.

We look forward to welcoming you back to our hotel in January. Please contact our Front Desk team today on 01242 548200 to make the most of our advance purchase rates.

Kind Regards,

Nicole Conn
Guest Relations Manager

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Reviewed 19 January 2013

Stayed here over a weekend to visit some friends. Check-in was very smooth, lovely lady (cant remember her name) on reception explained discounts for restaurants over the road and breakfast. Room was good, bed was really comfy and the shower is nice and powerful!
No car park so have to use ncp next door, but hotel provides discount which makes it more reasonable. Will probably stay here next time I visit Cheltenham.

Room Tip: Rooms facing Dunalley st/ courtyard are quieter
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  • Stayed: January 2013, travelled solo
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Thank 5by5_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KimberleyHIEX, Guest Relations Manager at Holiday Inn Express Cheltenham, responded to this reviewResponded 22 July 2013

Dear Valued Guest,

Thank you for taking the time to convey your kind comments regarding your recent experience with us. I am pleased to hear you received a warm and friendly welcome upon check-in; I will pass on your kind words to our front desk team as they will be delighted to hear that their efforts are appreciated.

I am very glad to hear you took advantage of our town centre location and fantastic discounts at the Brewery Complex as we believe it is not just the in-house experience which contributes to our guest’s overall stay.

I am delighted that you enjoyed your stay and hope we have the pleasure of welcoming you back again soon. Please contact our Front Desk Team on 01242 548203 to make the most of our advance purchase rates.

Nicole Conn
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 January 2013 via mobile

Although others are commenting on the fact the facilities are basic, it's a holiday inn express! So yes it is basic but clean, friendly, fair size rooms and some superb deals for a night away. Recommended

  • Stayed: November 2012
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Thank Runmamarun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KimberleyHIEX, General Manager at Holiday Inn Express Cheltenham, responded to this reviewResponded 17 January 2013

Dear Valued Guest,

Thank you very much for your kind words directed at our establishment. The staff here at the Holiday Inn Express Cheltenham Town Centre are always happy to hear another guest has had an enjoyable experience and we would very happily welcome you back, should you wish to return. Whenever that may be the case, please feel free to contact any member of reception and they will gladly assist you.

Kindest Regards,
Kimberley Hatherall
General Manager

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Reviewed 17 December 2012

We stayed here with a group of friends, The rooms were clean but basic.
Hotel staff were excellent. 1hr free internet when you buy a drink from the bar.
Breakfast was ok. not a lot to choose from. The hotel location is excellent.
Car parking you have to use the NCP car park next to the hotel, there is a discount voucher you get from the receptionist at the hotel. If your staying for more than a couple of days it's worth getting a weekly car park pass, £25.00 this allows you to take your car in and out as many times as you want.

  • Stayed: December 2012, travelled with friends
    • Value
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2  Thank monton69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Cheltenham

Address: 33 Dunalley Street, Cheltenham GL50 4AP, England
Phone Number:
Region: United Kingdom > England > Cotswolds > Cheltenham
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Wheelchair access
Hotel Style:
#9 Romantic Hotel in Cheltenham
Price Range: £54 - £139 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Cheltenham 3*
Number of rooms: 132
Official Description (provided by the hotel):
AWARD WINNER - 'Hotel of the Year 2012' Award!We welcome you to the award-winning Holiday Inn Express Cheltenham hotel, opposite The Brewery complex. This exciting hotel is perfectly located in Cheltenham Town Centre, and is a short journey from Cheltenham Racecourse. Cheltenham is a beautiful spa town located in the heart of The Cotswolds, famous for its horse racing, Regency heritage and architecture. Easy access to the hotel via M5, Junction 10, and 1 mile to Cheltenham railway station and 50 miles to Bristol Airport. Holiday Inn Express Cheltenham hotel offers 132 air conditioned en suite bedrooms with modern facilities including high speed internet access and WIFI. All room rates include Complimentary Continental Buffet Breakfast. Guests have free use of health facilities at Fitness First, along with up to 25% off food at well known branded restaurants opposite the hotel. NCP car parking is available adjacent to the hotel. ***Don't forget to book now for this years Summer Festivals in Cheltenham***. Getting out and about, see Cheltenham, the Cotswolds, Cheltenham Racecourse, the Cotswold Wildlife Park, Westonbirt Arboretum, Sudeley Castle, Slimbridge Wild Fowl Trust and the Forest of Dean. So whether you re visiting Cheltenham for meetings, business or pleasure, you will receive a warm welcome at the Holiday Inn Express Cheltenham hotel. ... more   less 
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Also Known As:
Holiday Inn Express Cheltenham Hotel Cheltenham
Holiday Inn Cheltenham
Cheltenham Holiday Inn

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