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Holiday Inn Express Cheltenham
Ranked #12 of 23 Hotels in Cheltenham
Reviewed 6 May 2013 via mobile

Lovely hotel/position really handy for the towncentre and the brewery area. The hotel staff are friendly rooms are spacious and clean and the power showers in the room are incredible. The courtyard bar area was lovely and a great sun trap for a drink. A really great stay!!

  • Stayed: May 2013
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Thank Danwalsall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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479 - 485 of 724 reviews

Reviewed 1 May 2013

Stayed here to attend a friends birthday party in the town. Finding the place was fine, and parking in the NCP next door was ok too. You get 25% off the car park with a voucher from the hotel which is good.
The reception staff were friendly and helpful, we signed up for some reward scheme for free which meant we could check out late on the Sunday (2pm), and they went through this with us.
The room was really nice, modern, clean, and spacious, and also came with a sofa bed which I wasnt aware of. The shower was great, really hot and really powerful.
The bar stays open all night from what I experienced and is actually better priced than some of the bars in town.
The food on offer 24/7 from the bar or room service is actually good value too. I had a large pepperoni pizza in the bar at about 2:30am, for £5.
The only downside I found was the breakfast. I was looking forward to it after a big night out, but was seriously disappointed. The beans were cold and a bit sweet, the scrambled egg was 'odd', the sausages were underdone... where was the bacon? where were the hash browns? Fried/poached eggs? Black pudding? Mushrooms? Tomatoes? Really poor. Even the juices were watered down.
I was very glad to be going to the nearby all you can eat chinese for lunch!
The hotel also offers a discount at loads of nearby restaurants which is great.

  • Stayed: April 2013, travelled with friends
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Thank SeanyP_01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 April 2013

This is sadly a very late review as I forgot to do it!! I wish I could remove an old review I left for this Hotel as they have more than redeemed themselves over our disappointing first stay... I now wouldn't hesitate to stay again....I had to moan about our original stay, but after speaking to the Hotel management we came to an agreeable conclusion, and arranged a stay for us at very generous rate...It was good to hear that one of my comments(barking dog) had been taken very seriously and the policy now is 'no dogs in the hotel' so thanks for that, complaints 'are' heard and dealt with....We took our next trip to Cheltenham on our wedding anniversary, and the Hotel gave us a complimentary bottle of wine which was a lovely thought :) .... Our room was lovely, clean and comfy ( and quiet, lol) the staff were all lovely, even the ones who couldn't have known we were on a special return visit! Breakfast was great, and relaxed and food plentiful, so another great plus there! We would happily return and had a lovely day in Cheltenham which is a short walk away...We plan go to the racecourse this year, so we will return...Thanks once again to the management, who dealt with my complaint in a professional and friendly way(i know these days, complaints are made all to easily to gain favours and give a bad name, this was not the case here)...I must just apologise for my very late review....

  • Stayed: September 2012, travelled as a couple
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Thank nanarrr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 April 2013

Stayed here April 15th-19th and went to races on the Wednesday and Thursday.The hotel's location and facilities were just what we required.The staff were pleasant and courteous and the rooms although basic were bright and clean.The breakfast was more than adequate with hot option of egg beans and sausage or croissant,pastries,cereal,yogurt etc.Just a couple of improvements-no free wifi is a rarity and not good enough and also the last time we stayed here they had sky tv in the bar area but only freeview now? Overall good hotel in prime position and would stay again when in the area.

Room Tip: get a double room with sofa bed as well-larger room for same price
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  • Stayed: April 2013, travelled as a couple
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Thank marknewson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 April 2013

Big thanks go to Chris & Chris and Sander on the bar. They really are a credit to HIE. Their help and excellent attitude helped to make our stay very enjoyable. The room was basic, as you would expect but very clean. Overall very happy we stayed here. Will definitely stay here again.

  • Stayed: April 2013, travelled with friends
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Thank Sinead O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 April 2013

When we visited Cheltenham we needed a good hotel, so we stayed at this holiday inn, the rooms were terrific and the views across Cheltenham were amazing, the staff were perfect and the food delicious!

  • Stayed: December 2012, travelled as a couple
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Thank Ally J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KimberleyHIEX, General Manager at Holiday Inn Express Cheltenham, responded to this reviewResponded 21 April 2013

Dear Valued Guest,

Thank you very much for the kind words expressed towards our establishment. We take great pride in our kindhearted staff and excellent location. It is with comments like these that remind us how we won IHG Hotel of the Year 2012!

Should you wish to return to us, please contact any member of our Front Desk Team who will be more than happy to assist you.

Warmest regards,

Kimberley Hatherall
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 April 2013

The Holiday Inn Express brand runs to a certain pattern, with the difference between different hotels being mainly service, location and cleanliness. On all three of those accounts, this Holiday Inn scores well. Cheerful and helpful reception staff, clean rooms that are typical of the brand and an excellent location adjacent to restaurants and cinemas and only a short stroll into the centre of Cheltenham. The breakfast is no different to any other HI Express and is at best adequate.

Car parking is adjacent to the hotel, but I arrived after 6pm and was able to street park next to the hotel for free.

This is my second stay at the hotel and I know what I am going to get with the HI Express brand ...... and what I am not going to get, like free wifi. HI really needs to reconsider wifi charging in light of so many other hotels removing such charges.

  • Stayed: April 2013, travelled on business
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1  Thank MDS24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Cheltenham

Address: 33 Dunalley Street, Cheltenham GL50 4AP, England
Phone Number:
Region: United Kingdom > England > Cotswolds > Cheltenham
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Wheelchair access
Hotel Style:
#9 Romantic Hotel in Cheltenham
Price Range: £54 - £108 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Cheltenham 3*
Number of rooms: 132
Official Description (provided by the hotel):
AWARD WINNER - 'Hotel of the Year 2012' Award!We welcome you to the award-winning Holiday Inn Express Cheltenham hotel, opposite The Brewery complex. This exciting hotel is perfectly located in Cheltenham Town Centre, and is a short journey from Cheltenham Racecourse. Cheltenham is a beautiful spa town located in the heart of The Cotswolds, famous for its horse racing, Regency heritage and architecture. Easy access to the hotel via M5, Junction 10, and 1 mile to Cheltenham railway station and 50 miles to Bristol Airport. Holiday Inn Express Cheltenham hotel offers 132 air conditioned en suite bedrooms with modern facilities including high speed internet access and WIFI. All room rates include Complimentary Continental Buffet Breakfast. Guests have free use of health facilities at Fitness First, along with up to 25% off food at well known branded restaurants opposite the hotel. NCP car parking is available adjacent to the hotel. ***Don't forget to book now for this years Summer Festivals in Cheltenham***. Getting out and about, see Cheltenham, the Cotswolds, Cheltenham Racecourse, the Cotswold Wildlife Park, Westonbirt Arboretum, Sudeley Castle, Slimbridge Wild Fowl Trust and the Forest of Dean. So whether you re visiting Cheltenham for meetings, business or pleasure, you will receive a warm welcome at the Holiday Inn Express Cheltenham hotel. ... more   less 
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Also Known As:
Holiday Inn Express Cheltenham Hotel Cheltenham
Holiday Inn Cheltenham
Cheltenham Holiday Inn

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