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“Great central location, a little pricey for a Holiday Inn Express”

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Holiday Inn Express Cheltenham
Ranked #12 of 22 Hotels in Cheltenham
Certificate of Excellence
Manchester, United Kingdom
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Great central location, a little pricey for a Holiday Inn Express”
Reviewed 28 October 2013

Stayed here 5 times, seems quite new or recently refurbished, clean, everything you'd expect from a chain hotel but I felt a little pricey compared to some of the nice local B&Bs I now use. Nothing to complain about. It does have a good central location and multi story car park next door which you get a small discount on.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dlevings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (118)
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English first
London, United Kingdom
1 review
Reviewed 25 October 2013

I would normally stay at 4/5 star hotels but this was so conveniently located for a business event at the racecourse, I decided to take the HiEx Cheltenham option.

The staff, room and hotel beat all my expectations. Staff politely responded to all queries, and actually offered more advice than I'd asked for. Spoke to a few other guests at the bar who were equally impressed by the standard of service. Not stayed in a HiEx brand hotel before, but if this is indicative of standard, I will return again without hesitation, and save myself a few quid!

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank StuK-1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KimberleyHIEX, Guest Relations Manager at Holiday Inn Express Cheltenham, responded to this review, 27 January 2014
Dear Valued Guest,

Thank you for your kind comments. The staff will be pleased to hear that their efforts don’t go unnoticed.

Next time you stay with us, please make sure to take advantage of our IHG Rewards scheme. It is completely free to join and aims to improve your stay at all hotels within the IHG chain, with such benefits as free internet, quicker check-ins and free room nights.

I am delighted that you enjoyed your stay and look forward to welcoming you to the Holiday Inn Express Cheltenham again soon.

Kind regards,
Lucy Hartnell
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lot-et-Garonne, France
Level Contributor
510 reviews
247 hotel reviews
common_n_hotel_reviews_1bd8 375 helpful votes
Reviewed 23 October 2013

The Holiday Inn Express is a new build in a pretty rough area of Cheltenham nearby the shopping centre. The hotel is clean but I feel pretty threatened walking across the road. Check in was amateur (by a trainee, bless her). The room was like a student university room. It was very, very basic with a hard bed, dreadful bathroom and not a hint of the "RELAX" suggestion that appears on all of the advertising.

Just to shatter a few myths (traps that I fell into as a weary traveller, who actually and niavely believes websites): there is no restaurant, there is no gym, this isn't a proper hotel. There are restaurants across the road plus a free gym but none of its convenient and the hotel isn't that cheap to justify the inconvenience.

I love ICG / Holiday Inn but can't recommend this place. Don't stay here.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank francophileonthemove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KimberleyHIEX, General Manager at Holiday Inn Express Cheltenham, responded to this review, 28 October 2013
Dear Valued Guest,

It is with great regret to hear your negative review, and I am disappointed that we did not meet your expectations during this stay. However, as General Manager of this hotel for 5 years and being awarded 'Hotel of the Year 2012', it is really disappointing to hear quite unfair and inaccurate comments which tell prospective customers who might enjoy their stay to "avoid".

Yes we are situated in the town centre, however, as a fairly affluent town I have never known the area to be “rough” and have always personally found it safe and secure. In 5 years, I have never known any crime outside our hotel or in the Brewery Complex you describe.

I am sorry that the bedrooms did not meet your satisfaction. Operating as a Holiday Inn Express our rooms meet the global standard criteria of quality and are designed for comfortable and convenient short stays. Positively, our rooms have always been highly commended for their brand hallmarks and cleanliness. May I recommend considering our full service ‘Holiday Inn’ brand should you stay again which will be able to offer you a choice of room upgrades which may be more comfortable for you.

Again, as part of the Holiday Inn Express brand none of our hotels offer a gym or restaurant on site (again this is the Holiday Inn). I worked personally with the establishments in the Brewery leisure complex opposite to arrange free restaurant discounts and free entry to the local gym as an EXTRA benefit for our guests - you have described it as an inconvenience which I think is greatly unfair.

In response to your comments about check-in, we believe training on the job is important to continuously improve our service to guests, and new starters are always overshadowed by a senior Duty Manager. Typically, we give guests the choice at check in if they would mind allowing our trainee to check them in, of which you did not have to consent to, nor follow with such arbitrative remarks after.

It sounds like you review a lot of places, and I am not disputing your review - you are entitled to share your experience about your stay. I just feel the comments made are very extreme for the type of hotel and limited service we are designed to offer and your comments are not accurate and are actually rather damaging, as are most of your reviews.

Please would you consider contacting me directly k.hatherall@hiexcheltenham.com as I would very much like to address the issues you have expressed directly and I would like to find a way to make this experience up to you as it is clearly the case we did not meet your expectations and make your stay. It is a real shame at no point did you approach any of our 24 hour team as we would have done our utmost to ensure you had a comfortable stay with us and would have been willing to go the extra mile for you at any point during your stay.

I look forward to hearing from you soon.
Kimberley Hatherall
General Manager
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Swansea, United Kingdom
Level Contributor
44 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 23 October 2013

Really good value and great location.
Ideal place to stay if you are on a shopping weekend.
Would most definitely stay here again.

Breakfast was a shambles, no cups, plates, bacon etc.
It did eventually all arrive but at different times.

Even with the breakfast fiasco I would recommend as the price is so good.

Room Tip: We always stay in a room on a high floor. Less noise from the road outside.
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  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nessa021
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KimberleyHIEX, Guest Relations Manager at Holiday Inn Express Cheltenham, responded to this review, 27 January 2014
Dear Valued Guest,

Thank you for taking the time to review your stay at the Holiday Inn Express Cheltenham. It is fantastic to hear that you enjoyed your stay and found the location to be an advantage. I am sorry to hear that there were a few issues with the free Express Breakfast as we pride ourselves on being able to provide all of our guests with a great way to start their day. Please be assured this is not the standards we strive for and your comments have been passed to the breakfast team to prevent this from happening in the future.

If we can be of any assistance when booking your next stay with us, please call a member of the team on 01242 548 200.

Many thanks,
Lucy Hartnell
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leeds, United Kingdom
Level Contributor
69 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 22 October 2013

A colleague and I stayed here during a business trip to see several customers and although I've stayed at HI Express hotels many times before it has been some time since the last stay. The amenities of the place are OK - free wifi throughout (but ensure you get a code when you check-in), free breakfast (continental, sausage / scrambled egg), reasonable bar, comfy bed, choice of pillows, freeview TV, opening windows ... BUT the noise from the street outside was pretty horrible during the night - loud vehicles and even louder people at all hours leaving pubs & clubs! I'd recommend but do ask for a room away from the main road if possible!

Room Tip: ask for one away from the main road(s)?!
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  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jkpaul-gmail-com
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Cheltenham, responded to this review, 8 November 2013
Dear jkpaul-gmail-com,

Thank you for taking the time to write your review following your recent stay. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. We regret your stay was negatively impacted by the noise from the outside. If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty. Thank you again for your comments.

Sincerely,

Connie D
Case Manager
IHGCare
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Chester, England, United Kingdom
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 22 October 2013

We were on our way down to the south coast and just wanted an inexpensive stop-over for a couple of nights, and this hotel was perfect. Very conveniently placed for the centre of town, clean, excellent, friendly service. What more could you ask for? A decent breakfast for a start! This was the only thing that let the place down. Luke warm plastic ingredients. I can't believe that they can't do better with the buying power of such a large chain. Never fear there are plenty of local restaurants who are happy to provide a reasonably-priced breakfast. No parking at the Hotel, which may cause a problem to some, but a reasonably priced NCP next door. We got 25% off with a voucher from the hotel which was a good saving. Overall, it does what it says on the tin...smart, but basic. Good value.

Room Tip: I can't imagine that there are any problems with any rooms. The one we had was out back, but nea...
See more room tips
  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Olly L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KimberleyHIEX, Guest Relations Manager at Holiday Inn Express Cheltenham, responded to this review, 27 January 2014
Dear Valued Guest,

Thank you for taking the time to review your stay at the Holiday Inn Express. It is great to hear that you found the location to be a perfect place to take a break during your journey. I am sorry to hear that our free Express Breakfast did not live up to live up to your expectations, as we strive to provide our guests with a variety of choices at breakfast to give them a head-start on their day. We have recently teamed up with Frankie and Benny’s in The Brewery across the road to offer a discounted alternative to our free breakfast.

Please feel free to call us on 01242 548 200 to take full advantage of this great offer.

Kind regards,
Lucy Hartnell
Guest Relations Manager
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Tean
Level Contributor
27 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 15 October 2013

Proximity to the town centre makes this hotel ideal for attending the Festivals & shopping. It's just a ten minute walk to all the amenities & a short taxi ride from the railway station.The staff were very friendly & helpful. My room was clean pleasant and quiet (it faced the rear courtyard) The breakfasts are just fine for the money - the standard 'H I Express' fare and there are good eating places for all tastes close by.

Room Tip: Rear facing rooms seem to be quieter than those facing the street
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  • Stayed October 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Blackbird1946
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KimberleyHIEX, Guest Relations Manager at Holiday Inn Express Cheltenham, responded to this review, 27 January 2014
Dear Valued Guest,

Thank you for your kind comments about your stay at our hotel.

I am glad to hear that you made the most of our excellent town centre location and local amenities. We hope to have the pleasure of welcoming you back to our hotel again in the near future. Please do not hesitate to contact our front desk team today on 01242 548200 to book your next stay.

Kind regards,
Lucy Hartnell
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Cheltenham

Property: Holiday Inn Express Cheltenham
Address: 33 Dunalley Street, Cheltenham GL50 4AP, England
Phone Number:
Region: United Kingdom > England > Cotswolds > Cheltenham
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Wheelchair access
Hotel Style:
#9 Romantic Hotel in Cheltenham
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Express Cheltenham 3*
Number of rooms: 132
Official Description (provided by the hotel):
AWARD WINNER - 'Hotel of the Year 2012' Award!We welcome you to the award-winning Holiday Inn Express Cheltenham hotel, opposite The Brewery complex. This exciting hotel is perfectly located in Cheltenham Town Centre, and is a short journey from Cheltenham Racecourse. Cheltenham is a beautiful spa town located in the heart of The Cotswolds, famous for its horse racing, Regency heritage and architecture. Easy access to the hotel via M5, Junction 10, and 1 mile to Cheltenham railway station and 50 miles to Bristol Airport. Holiday Inn Express Cheltenham hotel offers 132 air conditioned en suite bedrooms with modern facilities including high speed internet access and WIFI. All room rates include Complimentary Continental Buffet Breakfast. Guests have free use of health facilities at Fitness First, along with up to 25% off food at well known branded restaurants opposite the hotel. NCP car parking is available adjacent to the hotel. ***Don't forget to book now for this years Summer Festivals in Cheltenham***. Getting out and about, see Cheltenham, the Cotswolds, Cheltenham Racecourse, the Cotswold Wildlife Park, Westonbirt Arboretum, Sudeley Castle, Slimbridge Wild Fowl Trust and the Forest of Dean. So whether you re visiting Cheltenham for meetings, business or pleasure, you will receive a warm welcome at the Holiday Inn Express Cheltenham hotel. ... more   less 
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Also Known As:
Holiday Inn Express Cheltenham Hotel Cheltenham
Holiday Inn Cheltenham
Cheltenham Holiday Inn

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