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Holiday Inn Express Cheltenham
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Reviews (744)
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Reviewed 30 January 2014

Having stayed at other branches of Holiday Inn, this was my first time at Cheltenham. one nights stay for a training course.
The staff were welcoming, friendly and helpful.
The room was clean, bed linen fresh and bed comfortable.
Good breakfast menu.
There's an additional menu to order at the bar.
There's a 24 hour reception. Nothing was too much trouble

Cheltenham Holiday Inn, didn't disappoint. Location is in easy access to the local High Street.

Room Tip: Rooms over looking the Court yard are quieter.
  • Stayed: January 2014, travelled on business
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Thank Vicky W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KimberleyHIEX, Duty Manager at Holiday Inn Express Cheltenham, responded to this reviewResponded 15 April 2014

Dear valued guest,

Thank you for taking the time to convey your positive feedback.

It is wonderful to hear that, as a you are a regular guest to IHG hotels, we did not disappoint in providing you with a simple, smart and spot-on experience. I hope that you will enroll to our IHG rewards scheme, to collect points for your stays and return to IHG hotels in the future.

I have passed your kind comments on to the team and we would be delighted to welcome you back to our hotel. Please contact us at reservations@hiexcheltenham.com and we would be happy to assist personally with your next booking.

Kind regards,

Jessica Parrish
Duty Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 January 2014

I have stayed here before, and the room you get must be the luck of the draw. The room although still on the small size was in better condition than the last one, although a new lick of paint wouldn't go amiss.

Seemed to be a lot of road noise, but the room was on the front of the hotel.

Staff pleasant and helpful.

Room Tip: Not on the main road, can here drunks and traffic. not sure if they have quieter ones.
  • Stayed: January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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Thank Durham_Bloke_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KimberleyHIEX, Guest Relations Manager at Holiday Inn Express Cheltenham, responded to this reviewResponded 20 January 2014

Dear Valued Guest,

Thank you for your feedback it is greatly appreciated. The hotel rooms are currently undergoing rejuvenation and your comments about the room has been noted and passed onto Maintenance. The staff will be delighted to hear that their efforts have been acknowledged as pride ourselves on the helpfulness and friendliness of our team.

Please do not hesitate to contact our front desk team today on 01242 548200 and request a courtyard facing bedroom to avoid street noise disturbances
.
I look forward to welcoming you back to our hotel in the near future.

Many thanks,

Lucy Hartnell
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 January 2014

Stayed in the Holiday inn Cheltenham for the second time. The hotel is very comfortable, the rooms clean, staff all very friendly. The best thing about the hotel is it's location as it was just across the road from " The Brewery" which has lot's of restaurants and a Fitness first gym ( which you can use for free if staying at the hotel).
The hotel does not have it's own car park so I had to use the nearby NCP car park ( you get a slight discount if staying at the hotel) but it is still expensive ( about £9 a night). you can get a ticket which lasts for 3 days which is better value , but is not advertised in the car park ! The hotel supplies a complimentary breakfast which is adequate (a basic continental with scrambled eggs and sausages). I would recommend this hotel for business purposes but not really for families.

  • Stayed: December 2013, travelled on business
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1  Thank Andyregent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KimberleyHIEX, Guest Relations Manager at Holiday Inn Express Cheltenham, responded to this reviewResponded 20 January 2014

Dear Valued Guest,

Thank you for taking the time to review your stay with us. I am glad to hear that you found the location to be such a bonus, and taking advantage of our deals with local restaurants and Fitness First. I am glad that you noticed the cleanliness of our rooms and the team will be elated to hear that.

If we can welcome you back to the hotel, feel free to call us on 01242 548 200 and a member of the team will be happy to assist you.

Many thanks,

Lucy Hartnell
Guest Relations Manager

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Reviewed 14 January 2014

Stayed here with my dad in June and November, on school break. The two single bed room was very comfortable and the bathroom/toilet was really decent. Breakfast (in the price) was okay...too few hot options but the free wifi given to my dad was a huge plus as i could use my ipad as much as i wanted. I enjoyed my stays at this property.

  • Stayed: November 2013, travelled with family
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1  Thank weeblepimkin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KimberleyHIEX, Guest Relations Manager at Holiday Inn Express Cheltenham, responded to this reviewResponded 20 January 2014

Dear Valued Guest,

Thank you for your kind comments. We are happy to hear that the Free WiFi was put to good use and that you enjoyed your stay. We look forward to welcoming you again soon!

Many thanks,

Lucy Hartnell
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 January 2014

We stayed overnight at this hotel on a girlie Christmas shopping weekend.

Lovely clean, comfortable twin room. All good quality basics you would expect for a good value weekend away.

The hotel is situated at the 'value' end of town - which is absolutely fine for us... as we enjoy browsing the charity & pound shops on the 5-10 minute walk to the more 'boutique' end of Cheltenham.

There are a number of eateries just opposite the hotel - which was very convenient.

We enjoyed our stay - and can recommend it here.

  • Stayed: November 2013, travelled with friends
    • Value
    • Location
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Thank PotDoodle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KimberleyHIEX, Guest Relations Manager at Holiday Inn Express Cheltenham, responded to this reviewResponded 20 January 2014

Dear Valued Guest,

I am delighted to hear that you enjoyed your stay with us and found the location to be an added bonus. We pride ourselves on being able to offer discounts at local restaurants and Housekeeping will be thrilled to hear that their efforts do not go unnoticed.

Feel free to give us a call on 01242 548 200 to arrange your next shopping trip. We look forward to hearing from you soon.

Many thanks,

Lucy Hartnell
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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