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“Great location, modern hotel ”

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Holiday Inn Express Cheltenham
Ranked #12 of 22 Hotels in Cheltenham
Certificate of Excellence
Cheltenham, United Kingdom
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Great location, modern hotel ”
4 of 5 bubbles Reviewed 3 February 2014 via mobile

This hotel is in great location for exploring the town and its bars, shops and restaurants. The hotel is modern and clean, with the accompanying service being helpful without being intrusive. Recommended.

Stayed February 2014, travelled with friends
Helpful?
1 Thank sboy2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KimberleyHIEX, Duty Manager at Holiday Inn Express Cheltenham, responded to this review, 15 April 2014
Dear valued guest,

Thank you for taking the time to convey your positive feedback.

It is wonderful to see that our central location was ideal for your visit to Cheltenham and that you received the high standards that we endeavour to maintain, both in cleanliness and service.

We would love to welcome you back to our hotel in the near future, please contact a member of the team at reservations@hiexcheltenham.com to book your next stay with us directly.

Kind regards,

Jessica Parrish
Duty Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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657 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (116)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Chester, United Kingdom
Level Contributor
39 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 bubbles Reviewed 31 January 2014

Stayed here with a group of friends after Cheltenham Races as an alternative to our usual venue of the past decade. Hotel spotlessly clean, and rooms basic but functional. Nice bar in the hotel open all hours. Didn't try the breakfast but the menu looked fine.
Real advantage is the location, with shops, bars and restaurants on the doorstep and approx 20 minutes walk from the Racecourse. Will stay here again for sure. Whilst more pricey than other budget hotels, the relative centrality and the hotel bar are worth the premium.

  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cynicalginge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Cheltenham, responded to this review, 16 February 2014
Dear cynicalginge,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the value and accommodations prevented you from fully enjoying your time at the hotel. We do appreciate the high scores for Cleanliness, Service, and Sleep Quality. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. We have shared your comments with the staff and we’re confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we hope to have the pleasure of serving you again soon.

Sincerely,

Adrian D
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
West Bromwich, United Kingdom
Level Contributor
36 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 30 January 2014

Having stayed at other branches of Holiday Inn, this was my first time at Cheltenham. one nights stay for a training course.
The staff were welcoming, friendly and helpful.
The room was clean, bed linen fresh and bed comfortable.
Good breakfast menu.
There's an additional menu to order at the bar.
There's a 24 hour reception. Nothing was too much trouble

Cheltenham Holiday Inn, didn't disappoint. Location is in easy access to the local High Street.

Room Tip: Rooms over looking the Court yard are quieter.
See more room tips
  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vicky W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KimberleyHIEX, Duty Manager at Holiday Inn Express Cheltenham, responded to this review, 15 April 2014
Dear valued guest,

Thank you for taking the time to convey your positive feedback.

It is wonderful to hear that, as a you are a regular guest to IHG hotels, we did not disappoint in providing you with a simple, smart and spot-on experience. I hope that you will enroll to our IHG rewards scheme, to collect points for your stays and return to IHG hotels in the future.

I have passed your kind comments on to the team and we would be delighted to welcome you back to our hotel. Please contact us at reservations@hiexcheltenham.com and we would be happy to assist personally with your next booking.

Kind regards,

Jessica Parrish
Duty Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
uk
Level Contributor
127 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
3 of 5 bubbles Reviewed 17 January 2014

I have stayed here before, and the room you get must be the luck of the draw. The room although still on the small size was in better condition than the last one, although a new lick of paint wouldn't go amiss.

Seemed to be a lot of road noise, but the room was on the front of the hotel.

Staff pleasant and helpful.

Room Tip: Not on the main road, can here drunks and traffic. not sure if they have quieter ones.
See more room tips
  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Durham_Bloke_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KimberleyHIEX, Guest Relations Manager at Holiday Inn Express Cheltenham, responded to this review, 20 January 2014
Dear Valued Guest,

Thank you for your feedback it is greatly appreciated. The hotel rooms are currently undergoing rejuvenation and your comments about the room has been noted and passed onto Maintenance. The staff will be delighted to hear that their efforts have been acknowledged as pride ourselves on the helpfulness and friendliness of our team.

Please do not hesitate to contact our front desk team today on 01242 548200 and request a courtyard facing bedroom to avoid street noise disturbances
.
I look forward to welcoming you back to our hotel in the near future.

Many thanks,

Lucy Hartnell
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Uxbridge, United Kingdom
Level Contributor
54 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed 15 January 2014

Stayed in the Holiday inn Cheltenham for the second time. The hotel is very comfortable, the rooms clean, staff all very friendly. The best thing about the hotel is it's location as it was just across the road from " The Brewery" which has lot's of restaurants and a Fitness first gym ( which you can use for free if staying at the hotel).
The hotel does not have it's own car park so I had to use the nearby NCP car park ( you get a slight discount if staying at the hotel) but it is still expensive ( about £9 a night). you can get a ticket which lasts for 3 days which is better value , but is not advertised in the car park ! The hotel supplies a complimentary breakfast which is adequate (a basic continental with scrambled eggs and sausages). I would recommend this hotel for business purposes but not really for families.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Andyregent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KimberleyHIEX, Guest Relations Manager at Holiday Inn Express Cheltenham, responded to this review, 20 January 2014
Dear Valued Guest,

Thank you for taking the time to review your stay with us. I am glad to hear that you found the location to be such a bonus, and taking advantage of our deals with local restaurants and Fitness First. I am glad that you noticed the cleanliness of our rooms and the team will be elated to hear that.

If we can welcome you back to the hotel, feel free to call us on 01242 548 200 and a member of the team will be happy to assist you.

Many thanks,

Lucy Hartnell
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cheltenham, United Kingdom
Level Contributor
251 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 140 helpful votes
4 of 5 bubbles Reviewed 14 January 2014

Stayed here with my dad in June and November, on school break. The two single bed room was very comfortable and the bathroom/toilet was really decent. Breakfast (in the price) was okay...too few hot options but the free wifi given to my dad was a huge plus as i could use my ipad as much as i wanted. I enjoyed my stays at this property.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank weeblepimkin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KimberleyHIEX, Guest Relations Manager at Holiday Inn Express Cheltenham, responded to this review, 20 January 2014
Dear Valued Guest,

Thank you for your kind comments. We are happy to hear that the Free WiFi was put to good use and that you enjoyed your stay. We look forward to welcoming you again soon!

Many thanks,

Lucy Hartnell
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
UK
Level Contributor
89 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 bubbles Reviewed 12 January 2014

We stayed overnight at this hotel on a girlie Christmas shopping weekend.

Lovely clean, comfortable twin room. All good quality basics you would expect for a good value weekend away.

The hotel is situated at the 'value' end of town - which is absolutely fine for us... as we enjoy browsing the charity & pound shops on the 5-10 minute walk to the more 'boutique' end of Cheltenham.

There are a number of eateries just opposite the hotel - which was very convenient.

We enjoyed our stay - and can recommend it here.

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PotDoodle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KimberleyHIEX, Guest Relations Manager at Holiday Inn Express Cheltenham, responded to this review, 20 January 2014
Dear Valued Guest,

I am delighted to hear that you enjoyed your stay with us and found the location to be an added bonus. We pride ourselves on being able to offer discounts at local restaurants and Housekeeping will be thrilled to hear that their efforts do not go unnoticed.

Feel free to give us a call on 01242 548 200 to arrange your next shopping trip. We look forward to hearing from you soon.

Many thanks,

Lucy Hartnell
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Cheltenham

Property: Holiday Inn Express Cheltenham
Address: 33 Dunalley Street, Cheltenham GL50 4AP, England
Phone Number:
Region: United Kingdom > England > Cotswolds > Cheltenham
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Wheelchair access
Hotel Style:
#9 Romantic Hotel in Cheltenham
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Express Cheltenham 3*
Number of rooms: 132
Official Description (provided by the hotel):
AWARD WINNER - 'Hotel of the Year 2012' Award!We welcome you to the award-winning Holiday Inn Express Cheltenham hotel, opposite The Brewery complex. This exciting hotel is perfectly located in Cheltenham Town Centre, and is a short journey from Cheltenham Racecourse. Cheltenham is a beautiful spa town located in the heart of The Cotswolds, famous for its horse racing, Regency heritage and architecture. Easy access to the hotel via M5, Junction 10, and 1 mile to Cheltenham railway station and 50 miles to Bristol Airport. Holiday Inn Express Cheltenham hotel offers 132 air conditioned en suite bedrooms with modern facilities including high speed internet access and WIFI. All room rates include Complimentary Continental Buffet Breakfast. Guests have free use of health facilities at Fitness First, along with up to 25% off food at well known branded restaurants opposite the hotel. NCP car parking is available adjacent to the hotel. ***Don't forget to book now for this years Summer Festivals in Cheltenham***. Getting out and about, see Cheltenham, the Cotswolds, Cheltenham Racecourse, the Cotswold Wildlife Park, Westonbirt Arboretum, Sudeley Castle, Slimbridge Wild Fowl Trust and the Forest of Dean. So whether you re visiting Cheltenham for meetings, business or pleasure, you will receive a warm welcome at the Holiday Inn Express Cheltenham hotel. ... more   less 
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Also Known As:
Holiday Inn Express Cheltenham Hotel Cheltenham
Holiday Inn Cheltenham
Cheltenham Holiday Inn

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