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“Just great” 5 of 5 bubbles
Review of Holiday Inn Express Cheltenham

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Holiday Inn Express Cheltenham
Ranked #12 of 22 Hotels in Cheltenham
Certificate of Excellence
Ashbourne, United Kingdom
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Just great”
5 of 5 bubbles Reviewed 15 March 2014

We have stayed here for the last 5 years for the festival. They really do look after there regular customers they rang a few days before to check if we need the sofa bed making up i replied no but requested if we could have the same room as last year, to my surprise i was informed that I had already been allocated it.

  • Stayed March 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Jasb972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KimberleyHIEX, Duty Manager at Holiday Inn Express Cheltenham, responded to this review, 9 April 2014
Dear valued guest,

Thank you for taking the time to provide your feedback.

As a regular guest to our hotel, you are important to us and I hope that you continue to have an enjoyable experience when you stay at our hotel.

We look forward to welcoming you back for another great Gold Cup Races next year!

Kind regards,

Jessica Parrish
Duty Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

646 reviews from our community

Traveller rating
    193
    292
    125
    22
    14
See reviews for
119
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152
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (116)
Date | Rating
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English first
Belgrade, Serbia
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed 10 March 2014

I often stayed in this hotel over a period of 6-7 years due to business reasons. I can't say the hotel is poor or offering bad service, but it's just featureless. Only for sleep over with absolutely no offer on its premises. It is often used for some short business gatherings and meetings as it is equipped with 2 meeting rooms- small, though.

The weakest side of this hotel is breakfast offer. Though the hotel evolved in breakfast provision over the years, it is still this dull experience you have each morning you enter the breakfast room.
The other weak point is exceptionally high price for internet.

In general, it's not the end of the world, but could be much much better.

Getting there from Heathrow airport is most convenient by bus (National Express Service is great and the buses are running each day very frequently). It takes up to 3 hours to get from Heathrow bus terminal to the central bus station in Cheltenham. This station is very close to the hotel - even if there's no taxies available, you can still make it on foot in 5 minutes.

Room Tip: avoid rooms with street view on lower floors
See more room tips
  • Stayed June 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank IvanaDJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Cheltenham, responded to this review, 25 March 2014
Dear IvanaDJ,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the food selections prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Horsham, United Kingdom
Level Contributor
71 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 bubbles Reviewed 2 March 2014

Stayed on a Saturday night in March in a double room. Good points: Reception very helpful and friendly and hotel and room very clean and tidy and location was great, right in the centre. Breakfast was good. Not so good points: Bed was really uncomfortable, hotel corridor was very noisy at night through to 3.30am with lots of returning parties. No comfortable chair in the room.

  • Stayed March 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Chippy2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Cheltenham, responded to this review, 17 March 2014
Dear Chippy2013,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the noise levels prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Poole, United Kingdom
Level Contributor
27 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed 17 February 2014

please to say that I stayed here on business again last week, and it was great - the staff were super friendly and helpful, and the room was again clean and well appointed - for a budget hotel of course.

Will definitely come back

  • Stayed February 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Herbifoyle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KimberleyHIEX, Duty Manager at Holiday Inn Express Cheltenham, responded to this review, 9 April 2014
Dear valued guest,

Thank you for taking the time to provide us with your feedback, once again.

I am delighted that you returned to our hotel and experienced the high standards that we continuously strive to achieve.

I hope that we will have the chance to welcome you back to our hotel again in the near future, please contact a member of our team on 01242 548 200 and we will be happy to assist with your bookings personally.

Kind Regards,

Jessica Parrish
Duty Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
31 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 11 February 2014

Statyed here in January as were visiting Gloucester for a rugby game. Very enjoyable stay, rooms were nice, breakfast was varied and tasty, staff were friendly.

Our hotel was very central to everything in Cheltenham and we had lots of nice restaurants on our doorstep, unfortunately we were overcharged by quite a bit on our bar bill, after we returned home, but thankfully got it sorted eventually.

  • Stayed January 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Eithne C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KimberleyHIEX, Duty Manager at Holiday Inn Express Cheltenham, responded to this review, 15 April 2014
Dear valued guest,

Thank you for taking the time to convey your kind comments regarding your stay with us.

I am glad to hear that you enjoyed your stay with us and that our central location was of benefit to you. It is my pleasure to pass your kind comments on to the team.

I am sorry to hear that you experienced problems with your bill and I am happy to see that this has been resolved for you and I apologised for any inconvenience this may have caused.

We hope to welcome you back to our hotel again soon and would be more than happy to assist with any future bookings personally.
Please contact us at reservations@hiexcheltenham.com to book with us directly for your next trip to Cheltenham.

Kind regards,

Jessica Parrish
Duty Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
323 reviews
98 hotel reviews
common_n_hotel_reviews_1bd8 209 helpful votes
4 of 5 bubbles Reviewed 11 February 2014

Stayed one night in January and it was just as good as on previous visits....functional, clean, no-frills with a ( stick with the continental options!) breakfast thrown in at an excellent price. This is a genuinely well-staffed hotel...they are polite, helpful and eager to please. Will definitely return.

  • Stayed January 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank gammo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KimberleyHIEX, Duty Manager at Holiday Inn Express Cheltenham, responded to this review, 15 April 2014
Dear valued guest,

Thank you for taking the time to provide us with your feedback.

At the Holiday Inn Express Cheltenham we strive to maintain a high standard in all aspects whilst keeping things simple, smart and spot on for our guests, and it is wonderful to hear that we have achieved this in your recent stay.

We do offer a free continental breakfast with sausages, baked beans and scrambled egg which we are continuously looking to improve and your feedback on this has been passed on to the breakfast team.

I am delighted to pass your kind words on to the team and we look forward to welcoming you back to our hotel. Please contact a member of our friendly team on 01242 548 200, to book your next stay with us directly.

Kind regards,

Jessica Parrish
Duty Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cheltenham, United Kingdom
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 3 February 2014 via mobile

This hotel is in great location for exploring the town and its bars, shops and restaurants. The hotel is modern and clean, with the accompanying service being helpful without being intrusive. Recommended.

Stayed February 2014, travelled with friends
Helpful?
1 Thank sboy2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KimberleyHIEX, Duty Manager at Holiday Inn Express Cheltenham, responded to this review, 15 April 2014
Dear valued guest,

Thank you for taking the time to convey your positive feedback.

It is wonderful to see that our central location was ideal for your visit to Cheltenham and that you received the high standards that we endeavour to maintain, both in cleanliness and service.

We would love to welcome you back to our hotel in the near future, please contact a member of the team at reservations@hiexcheltenham.com to book your next stay with us directly.

Kind regards,

Jessica Parrish
Duty Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Cheltenham

Property: Holiday Inn Express Cheltenham
Address: 33 Dunalley Street, Cheltenham GL50 4AP, England
Phone Number:
Region: United Kingdom > England > Cotswolds > Cheltenham
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Wheelchair access
Hotel Style:
#9 Romantic Hotel in Cheltenham
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Express Cheltenham 3*
Number of rooms: 132
Official Description (provided by the hotel):
AWARD WINNER - 'Hotel of the Year 2012' Award!We welcome you to the award-winning Holiday Inn Express Cheltenham hotel, opposite The Brewery complex. This exciting hotel is perfectly located in Cheltenham Town Centre, and is a short journey from Cheltenham Racecourse. Cheltenham is a beautiful spa town located in the heart of The Cotswolds, famous for its horse racing, Regency heritage and architecture. Easy access to the hotel via M5, Junction 10, and 1 mile to Cheltenham railway station and 50 miles to Bristol Airport. Holiday Inn Express Cheltenham hotel offers 132 air conditioned en suite bedrooms with modern facilities including high speed internet access and WIFI. All room rates include Complimentary Continental Buffet Breakfast. Guests have free use of health facilities at Fitness First, along with up to 25% off food at well known branded restaurants opposite the hotel. NCP car parking is available adjacent to the hotel. ***Don't forget to book now for this years Summer Festivals in Cheltenham***. Getting out and about, see Cheltenham, the Cotswolds, Cheltenham Racecourse, the Cotswold Wildlife Park, Westonbirt Arboretum, Sudeley Castle, Slimbridge Wild Fowl Trust and the Forest of Dean. So whether you re visiting Cheltenham for meetings, business or pleasure, you will receive a warm welcome at the Holiday Inn Express Cheltenham hotel. ... more   less 
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Also Known As:
Holiday Inn Express Cheltenham Hotel Cheltenham
Holiday Inn Cheltenham
Cheltenham Holiday Inn

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