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“Above and beyond”

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Holiday Inn Express Cheltenham
Ranked #12 of 23 Hotels in Cheltenham
Peterborough, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Above and beyond”
Reviewed 20 May 2014

We booked this hotel for our groups requirements and from the reservations staff sorting all the bookings and rooming requirements down to the bar staff everyone did their bit to ensure that our stay was successful and ran smoothly. The staff were excellent and all areas were clean and maintained to a high standard. Rooms were also clean and comfortable and hotel was a really good base for Cheltenham.

Special mention must go to Duty Manager Jess who when our coach was delayed managed to get 53 people from Cheltenham to Gloucester at a moments notice, she did this without
stress and whilst dealing with other demanding guests.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jo R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KimberleyHIEX, Guest Experience Champion at Holiday Inn Express Cheltenham, responded to this review, 21 May 2014
Dear Jo,

Thank you for taking the time to convey such positive feedback about your group experience with us.

I am delighted to hear that all the team provided you with the high standard of service that we pride ourselves on and that your stay was both comfortable and enjoyable.

It was our pleasure to assist you in your travel arrangements and I am delighted to hear that your choir performance was a success. I have passed your kind comments on to the team and they were pleased to hear that their efforts were noticed.

We hope to welcome you back to our hotel, please contact us at reservations@hiexcheltenham.com and we would be happy to assist personally with your next visit to Cheltenham.

Kind regards,

Jessica Parrish
Guest Experience Champion
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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684 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (119)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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English first
Level 1 Contributor
4 reviews
Reviewed 19 May 2014

Arrived without luggage unexpectedly. Staff extremely helpful and polite.
fine room - spotlessly clean - everything working.
Breakfast more than expected.
Altogether a fine stay - Thanks to all.the nice people especially front office.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KimberleyHIEX, Guest Experience Champion at Holiday Inn Express Cheltenham, responded to this review, 21 May 2014
Dear Andy B,

Thank you for taking the time to convey such kind comments.

I am delighted to hear that our hotel exceeded your expectations and it is my pleasure to pass your feedback I to the team in our next meeting.

We hope to welcome you back to our hotel in the near future. Please contact us on 01242 548 20" to book your next stay with us directly.

Kind regards,

Jessica Parrish
Guest Experience Champion
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Devon
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 11 May 2014 via mobile

We were really pleased with the location - right in the centre if Cheltenham and 2 mins walk from the cinema and a selection of restaurants. 25% discount on the NCP parking, restaurant discounts and free wifi were all welcomed! Staff were all very friendly and helpful at all times. My only negative was the very limited selection of cooked breakfast and the fact the scrambled egg was cold and tasteless but other than that it was brilliant.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DevonGirl28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KimberleyHIEX, Guest Experience Champion at Holiday Inn Express Cheltenham, responded to this review, 13 May 2014
Dear Devongirl28,

Thank you for taking the time to provide us with your feedback on your recent stay with us.

As a Holiday Inn Express we offer a free continental buffet with sausages, scrambled egg and baked beans. In response to guest feedback we have brought in higher quality products such as Heinz baked beans and Kelloggs cereals, and as we continue to look for ways to improve our breakfast your feedback on this is much appreciated.

I am delighted to hear that our exclusive discounts with local restaurants and the NCP car park were of benefit to you during your visit to Cheltenham and it is great to hear that you enjoyed your stay with us.

We hope to welcome you back to our hotel and would be happy to assist personally with your next booking, please contact us at reservations@hiexcheltenham.com to book your next stay with us directly.

Kind regards,

Jessica Parrish
Guest Experience Champion
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
West Country
Level 3 Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 7 May 2014

If you are looking for a clean and comfortable base while visiting Cheltenham then this is a very good choice. It offers extremely good value for money and the staff make sure that you feel welcome and are very happy to help in any way. The rooms are rather lacking in character which is expected from a large chain, but have everything that you need and are very comfortable.
There is a good bar and since our last stay they have improved the quality of the breakfast on offer which is very adequate and even has extremely good croissants. ( better jam would be appreciated, but for the price there is nothing to complain about!)
Its in easy walking distance of the beautiful town and we will continue to stay here whan we visit Cheltenham.

Room Tip: Choose a room at the back of the hotel as they are quieter.
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hembury_Court
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KimberleyHIEX, at Holiday Inn Express Cheltenham, responded to this review, 9 May 2014
Dear valued guest,

Thank you for taking the time to convey such positive feedback.

I am absolutely delighted to hear that you received the high level of service that we pride ourselves on and it is my pleasure to pass your kind comments on to the team at our next meeting.

At the Holiday Inn Express Cheltenham, we are continuously striving to improve in all aspects and I am glad to hear that the recent improvements we have made to our breakfast have provided you with a great start to your day.

We look forward to the chance to welcome you back to our hotel, please contact a member of our friendly team on 01242 548 200 to book your next stay with us directly.

Kind regards,

Jessica Parrish
Guest Experience Champion
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brampton, Canada
Level 3 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 1 May 2014

This pleasant surprise was within walking distance to the buses,shopping and pups! The staff were very accommodating and virtually acted as tour guides and provided much info. Nothing seemed to be too much trouble. Breakfasts were good and plentiful with fresh fruit. Rooms were very clean and although not super large, were great for tourists. Our stay was certainly enhanced by the wonderful staff and we would stay there again. Great value for the money!

  • Stayed April 2014, travelled with friends
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank ahabcat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KimberleyHIEX, Duty Manager at Holiday Inn Express Cheltenham, responded to this review, 2 May 2014
Dear Ahabcat,

Thank you for taking the time to convey your kind comments regarding your recent stay with us.

I am delighted to hear that you enjoyed your time with us and that our central location was of benefit to you. It is my pleasure to pass your kind comments on to the front of house team and thrilled to hear you received the high standard of service that we strive to achieve and maintain.

We would love to welcome you back to our hotel and would be more than happy to assist personally with your next booking. Please contact a member of the team at reservations@hiexcheltenham.com to book your next stay with us directly.

Kind regards,

Jessica Parrish
Duty Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
The Woodlands, Texas
Level 3 Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 May 2014

Road side rooms are very loud. Breakfast was nice rather than trying to go out. Staff was helpful and courteous. Great location. Bar area in evening was nice too versus going out. Computer and printer in lobby also extremely helpful.

Room Tip: Room, bed and pillows very comfortable. Request room away from road.
See more room tips
  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank LHC111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KimberleyHIEX, Duty Manager at Holiday Inn Express Cheltenham, responded to this review, 2 May 2014
Dear LHC111,

Thank you for taking the time to provide us with feedback on your recent stay at our hotel.

I am sorry to hear that the level of noise from the road was high and i apologise for any disturbance this may have caused.

It is great to hear that our central location, bar and internet facilities were of benefit to you during your stay and I have passed your kind comments on to the teams.

We would be delighted to welcome you back to our hotel, please contact a member of our friendly team on 01242 548 200 to book your next stay with us directly so that we can ensure you get a quiet room and a good nights' sleep.

Kind regards,

Jessica Parrish
Duty Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Milan, Italy
Level 4 Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 30 April 2014

Spent there 8 nights with family.
The room was not so big, but enough to arrange four of us quite confortably.
The location is very good: close to city center within a walking distance from everything in Cheltenham.
The staff at the reception is very friendly and supportive 24 hours a day.
The breakfast is good, although bacon is missing, with many different alternatives of quite good quality. And it is included in the price of your room.

It is absolutely the right place to stay when you're in Cheltenham, either for business or leisure.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alessandro C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KimberleyHIEX, Duty Manager at Holiday Inn Express Cheltenham, responded to this review, 2 May 2014
Dear Alessandro,

Thank you for providing us with your feedback regarding your recent stay with us.

As a Holiday Inn Express we offer a free continental buffet with options such as Kelloggs cereals, sausages, Heinz baked beans and scrambled egg. I am sorry to hear that you were disappointed by the absense of bacon, and have passed this on to the necessary team.

It is fantastic to hear that our central location was of benefit to you and the front of house team provided you with the high level of service we pride ourselves on.
It would be a pleasure to welcome you back to our hotel, please contact a member of our friendly team at reservations@hiexcheltenham.com to book with us directly.

Kind regards,

Jessica Parrish
Duty Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Cheltenham

Property: Holiday Inn Express Cheltenham
Address: 33 Dunalley Street, Cheltenham GL50 4AP, England
Phone Number:
Region: United Kingdom > England > Cotswolds > Cheltenham
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Wheelchair access
Hotel Style:
#9 Romantic Hotel in Cheltenham
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Express Cheltenham 3*
Number of rooms: 132
Official Description (provided by the hotel):
AWARD WINNER - 'Hotel of the Year 2012' Award!We welcome you to the award-winning Holiday Inn Express Cheltenham hotel, opposite The Brewery complex. This exciting hotel is perfectly located in Cheltenham Town Centre, and is a short journey from Cheltenham Racecourse. Cheltenham is a beautiful spa town located in the heart of The Cotswolds, famous for its horse racing, Regency heritage and architecture. Easy access to the hotel via M5, Junction 10, and 1 mile to Cheltenham railway station and 50 miles to Bristol Airport. Holiday Inn Express Cheltenham hotel offers 132 air conditioned en suite bedrooms with modern facilities including high speed internet access and WIFI. All room rates include Complimentary Continental Buffet Breakfast. Guests have free use of health facilities at Fitness First, along with up to 25% off food at well known branded restaurants opposite the hotel. NCP car parking is available adjacent to the hotel. ***Don't forget to book now for this years Summer Festivals in Cheltenham***. Getting out and about, see Cheltenham, the Cotswolds, Cheltenham Racecourse, the Cotswold Wildlife Park, Westonbirt Arboretum, Sudeley Castle, Slimbridge Wild Fowl Trust and the Forest of Dean. So whether you re visiting Cheltenham for meetings, business or pleasure, you will receive a warm welcome at the Holiday Inn Express Cheltenham hotel. ... more   less 
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Also Known As:
Holiday Inn Express Cheltenham Hotel Cheltenham
Holiday Inn Cheltenham
Cheltenham Holiday Inn

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