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“Basic hotel, but clean”

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Holiday Inn Express Cheltenham
Ranked #12 of 23 Hotels in Cheltenham
Riverside, CA
Level 5 Contributor
75 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
“Basic hotel, but clean”
Reviewed 30 June 2014

This hotel is typical of the Holiday Inn Expresses in Britain: nothing fancy, but clean. The last time we were here we complained about the A/C and expensive WiFi access. This time the A/C actually worked, and the WiFi was free. Another reviewer had A/C problems, but it worked fine in our room.
Parking: I was unable to find anything about parking on the hotel web page. Parking is available at the NCP lot across the street with an entrance on Monson Ave. Each time you leave the lot you have to get a discount card from the hotel for 25% off. It works out to cost 9 pounds per day. Permits are required to park on the streets near the hotel during the day, and we were unable to find any parking in the evening, so the parking lot is the only real option.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Murrieta1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jessica P, Guest Experience Champion at Holiday Inn Express Cheltenham, responded to this review, 6 July 2014
Dear Murrieta1,

Thank you for taking the time to provide us with feedback on your recent stay at our hotel.

I am delighted to hear that you returned to our hotel, for a stay that met your expectations. We value all guest feedback as it is our most valuable resource for us to make the necessary improvements to provide all our guests with a comfortable and relaxing stay.

We look forward to the chance to welcome you back to our hotel again soon. Please contact a member of our friendly team on 01242 548 200 to book you next stay and we would be more than happy to assist perosnally.

Kind regards,

Jessica Parrish
Guest Experience Champion
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (119)
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English first
London, United Kingdom
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 June 2014

Really pleasant staff, very clean and comfortable room and shower was excellent. Air con wasn't noisy as in some places I've stayed. 'No frills' breakfast catering for all tastes which was perfectly adequate although I would advise giving the scrambled eggs a miss! Centrally situated near shops, restaurants, etc. I'd definitely stay there again. Shame there wasn't a wardrobe as bit more hanging space for clothes would have been nice.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Berlyblo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jessica P, Guest Experience Champion at Holiday Inn Express Cheltenham, responded to this review, 6 July 2014
Dear Berlyblo,

Thank you for taking the time to convey your positive feedback.

I would like to thank you for your feedback on the breakfast as we are continuously looking for ways we can improve all aspects of our hotel and I have passed this on to the Breakfast team.

It is great to hear that you enjoyed your stay at our hotel and that our central location was of benefit to your visit to Cheltenham. I am thrilled to pass your comments on to the Front of house and Housekeeping teams at our next meeting.

We hope to welcome you back to our hotel again soon. Please contact us at reservations@hiexcheltenham.com to book your next stay with us directly.

Kind regards,

Jessica Parrish
Guest Experience Champion
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 4 Contributor
32 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 12 June 2014 via mobile

Positive: friendly staff, free and fast wifi, reasonable price, clean, room facing courtyard was quite, had air condition, central location
Negative: bed was a bit hard, no free parking, limited choice for breakfast albeit included in price of room.

Stayed June 2014, travelled on business
Helpful?
Thank AZ_007_131
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KimberleyHIEX, Guest Experience Champion at Holiday Inn Express Cheltenham, responded to this review, 14 June 2014
Dear AZ_007_131,

Thank you for taking the time to provide us with your feedback on your recent stay with us.

I am sorry to hear that, on this occasion, our free breakfast did not meet your expectations. At the Holiday Inn Express Cheltenham, we are continuously looking to make improvements and I would like to thank you for your feedback as it is our best resource as we endeavour to meet our guests' needs.

I am delighted to hear that you had a comfortable bedroom experience and that you received the high level of friendly service that we pride ourselves on.

We hope to have the chance to welcome you back to our hotel, for a stay that meets all your expectations. Please contact us at reservations@hiexcheltenham.com and we would be happy to assist personally with your next booking.

Kind regards,

Jessica Parrish
Guest Experience Champion
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Grantham, England
Level 5 Contributor
68 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 9 June 2014

If you usually stay at Holiday Inn's the first thing that'll strike you about an "Express" is the absence in your room of the umpteen potions and lotions designed to aid sleep... that and the price.

To be honest I was impressed, I'd assumed that the expresses would be more like motels than hotels but in terms of the quality of the rooms, the foyer, bar and breakfast there was little or no difference. This particular Express is lovely and clean, well designed with well looked after and arranged rooms. The staff are friendly and, whilst there is a car park near by, if you arrive later in the evening (after 6 as I recall) you can park opposite the hotel for free.

If you are visiting the town the location is pretty close to ideal and there are some nice pubs and restaurants within walking distance - the Frog and Fiddle was rather nice.

The only downside was that my room was above the main Swindon Rd and I found it a little noisy, but then I am a bit of a country bumpkin these days and anything straying away from utter silence tends to keep me awake.

Room Tip: The rooms on the Swindon Rd side (south side) are a bit noisy so try to get a room on the other side...
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KimberleyHIEX, at Holiday Inn Express Cheltenham, responded to this review, 13 June 2014
Dear Andy B,

Thank you for providing us with your feedback on your recent stay with us.

I am thrilled to hear that you enjoyed your stay with us and that our hotel exceeded your expectations. at the Holiday Inn Express Cheltenham, we strive to achieve and maintain a high standard in all aspects whilst keeping things simple and smart.

I am sorry to hear that, on this occasion, road noise was disruptive to your sleep. However, I am delighted to pass your kind comments on to the team and we hope to welcome you back to our hotel again soon. Please contact us on 01242 548 200 to book your next stay with us directly, and we will be sure to allocate you a quiet room that meets all your expectations.

Kind regards,

Jessica Parrish
Guest Experience Champion
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Santa Rosa, California
Level 4 Contributor
47 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 7 June 2014 via mobile

Holiday inn Express in good location however rooms extremely small. Very warm and stuffy in rooms and if you face the street it is too noisy to open the window. Breakfast okay. Friendly staff. Parking is nearby and convenient. Restaurants close by.

Stayed June 2014, travelled as a couple
Helpful?
Thank HarrisBH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KimberleyHIEX, at Holiday Inn Express Cheltenham, responded to this review, 13 June 2014
Dear HarrisBH,

Thank you for taking the time to provide us with your feedback on your recent stay with us.

I am sorry to hear that, on this occasion in the summer heat, your bedroom experience did not meet the expected level of comfort. I would like to thank you for your feedback on this, as all feedback is our best resource for improvement, and assure you that I have passed this on to the maintenance team to review.

We hope to have the chance to welcome you back to our hotel, for a stay that meets all your expectations, please contact us at reservations@hiexcheltenham.com to book your next stay with us directly.

Kind regards,

Jessica Parrish
Guest Experience Champion
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hastings, United Kingdom
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 June 2014

We stayed overnight at this hotel and although it was functional, we found it very modern, clean and smart, with all the facilities we like to expect. The staff were friendly and very helpful and the location excellent. This is a no frills hotel, without the callous basic feel of an Ibis or Travel Lodge. Breakfast is a buffet, but with a very good selection, served in an airy functional room. Although not indicated, we considered it helpful to the limited waiting staff to clear your own table (Ikea style).

Room Tip: We had a room at the back on the 5th floor, which gave us a view.
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Peter Yarpie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KimberleyHIEX, at Holiday Inn Express Cheltenham, responded to this review, 13 June 2014
Dear Peter Yarpie B,

Thank you for taking the time to convey such positive feedback.

I am delighted to hear that you received the high level of friendly service that we pride ourselves on and that we achieved our aim to provide our guests with a simple and smart hotel and a spot on experience.

It is my pleasure to pass your kind comments on to the teams at our next meeting and I am certain they will be thrilled.

We hope to welcome you back to our hotel in the near future, please contact us at reservations@hiexcheltenham.com and we would be happy to assist personally with your next booking.

Kind regards,

Jessica Parrish
Guest Experience Champion
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kent, United Kingdom
Level 5 Contributor
66 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 4 June 2014

So what does Express mean? Express means you don't intend to be there much. They therefore have prepared for this. This is a place to sleep, it is not a hotel to experience for any form of luxury.

There is no wardrobe, instead an open rail by a mirror that you can hang 4 or 5 items. There are no drawers, just a couple of shelves. There is no iron or ironing board. There is no mini bar. there is a kettle with a couple of cups and tea bags.

In the bathroom they have a couple of soap dispensers on the wall with some generic liquid soapy stuff in, there are a couple of towels. The bathroom is clean but for the mold growing around the bottom of the shower tray.

the room comes with free wifi. it has a desk and a small tv. The bed is low and 'adequate' but certainly not plush. The carpets are clean but look like what you got in a rented house as a student. The curtains are solid and black out the light.

The room is relatively quiet but for the door that seems to offer no sound barrier. People talking in the corridor sound like they are in your room.

Reception is fast and polite.

If that is what you are looking for this is fine. I arrived late and left early the next day. It was a bag drop and pillow and for the money made sense. I would not want to stay here for any longer, I'd pay extra for something more comfortable.

NCP car park is opposite and seems secure, plenty of nice cars parked overnight. Just park up and on exit from hotel get a ticket from them you put in payment machine to get discount £9 a day.

so for the money and a place to crash on a work trip I have to give it a thumbs up. I wouldn't bring wifey here for a w/end away though.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dwnfallen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KimberleyHIEX, Guest Experience Champion at Holiday Inn Express Cheltenham, responded to this review, 5 June 2014
Dear dwnfallen,

Thank you for taking the time to provide us with your candid feedback on your recent stay with us.

With guest feedback, such as yours, we are able to understand our guest's needs better and is our best resource as we continuously look to make improvements in all aspects.

I would like to thank you for highlighting the bathroom in your feedback. We are currently underlying a rejuvenation of our bathrooms and your feedback has been very useful to us as we are undertaking this project.

As a Holiday Inn Express, we aim to keep things simple and smart, by providing our guests with the things they need for a comfortable nights sleep and an enjoyable stay that is spot on.

Should you be in the Cheltenham area on business in the future, we hope to have the chance to welcome you back to our hotel or even if you did want to bring your wife for a stay that meets all your expectations. Please do not heistate to contact us on 01242 548 200 and we will be very happy to assist personally.

Kind regards,

Jessica Parrish
Guest Experience Champion
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Cheltenham

Property: Holiday Inn Express Cheltenham
Address: 33 Dunalley Street, Cheltenham GL50 4AP, England
Phone Number:
Region: United Kingdom > England > Cotswolds > Cheltenham
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Wheelchair access
Hotel Style:
#9 Romantic Hotel in Cheltenham
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Express Cheltenham 3*
Number of rooms: 132
Official Description (provided by the hotel):
AWARD WINNER - 'Hotel of the Year 2012' Award!We welcome you to the award-winning Holiday Inn Express Cheltenham hotel, opposite The Brewery complex. This exciting hotel is perfectly located in Cheltenham Town Centre, and is a short journey from Cheltenham Racecourse. Cheltenham is a beautiful spa town located in the heart of The Cotswolds, famous for its horse racing, Regency heritage and architecture. Easy access to the hotel via M5, Junction 10, and 1 mile to Cheltenham railway station and 50 miles to Bristol Airport. Holiday Inn Express Cheltenham hotel offers 132 air conditioned en suite bedrooms with modern facilities including high speed internet access and WIFI. All room rates include Complimentary Continental Buffet Breakfast. Guests have free use of health facilities at Fitness First, along with up to 25% off food at well known branded restaurants opposite the hotel. NCP car parking is available adjacent to the hotel. ***Don't forget to book now for this years Summer Festivals in Cheltenham***. Getting out and about, see Cheltenham, the Cotswolds, Cheltenham Racecourse, the Cotswold Wildlife Park, Westonbirt Arboretum, Sudeley Castle, Slimbridge Wild Fowl Trust and the Forest of Dean. So whether you re visiting Cheltenham for meetings, business or pleasure, you will receive a warm welcome at the Holiday Inn Express Cheltenham hotel. ... more   less 
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Also Known As:
Holiday Inn Express Cheltenham Hotel Cheltenham
Holiday Inn Cheltenham
Cheltenham Holiday Inn

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