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Holiday Inn Express Cheltenham
Ranked #12 of 22 Hotels in Cheltenham
Certificate of Excellence
Sheffield, United Kingdom
Level Contributor
96 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“Most 'boxes' ticked”
4 of 5 bubbles Reviewed 20 August 2014

The location - excellent. In the centre of Cheltenham. Easy to find the hotel. 8 minutes walk into the Town Centre. 3 minutes walk to some restaurants such as Ruby Tuesday, Apres, etc and also the Cineplex Cinema - perfect.
Car parking - excellent. NCP next door and there is a discount for parking and a discount in some of the restaurants - ask the Hotel Receptionist.
A bright, cheerful and very clean reception area. Lovely, genuinely warm welcome and efficient check in. Our bedroom was clean, bright and with everything we needed - jut a bit on the small side. the breakfasts were adequate. Overall a very pleasant two night stay. Have stayed here before and will do so again when next in Cheltenham. Fully recommended.

  • Stayed August 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank stephen c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jessica P, Guest Experience Champion at Holiday Inn Express Cheltenham, responded to this review, 27 August 2014
Dear Stephen C,

Thank you for taking the time to write such a positive review!

It is great to hear that you enjoyed your stay with us and I will be reading your kind comments out at our next team meeting.

We hope that you will stay with us again, for your next visit to Cheltenham, and we would be more than happy to assist personally with your next booking requirements. Please contact a member of the team on 01242 548 200 should there be anything we can do to assist.

Kind regards,

Jessica Parrish
Guest Experience Champion
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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657 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (116)
Date | Rating
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Malta
Level Contributor
109 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
5 of 5 bubbles Reviewed 16 August 2014

I must confess from the outset that I can find nothing untoward to say about my stay at The Holiday Inn Express in Cheltenham’s Dunnaley Street, even for the sake of giving my review some balance.
It was a good decision to use it as a base from which to travel to other parts of the Cotswalds by public transport: Royal Wells Bus Station can conveniently be reached on foot, it is fairly close to Cheltenham Spa Train Station and within easy walking distance of the town centre, the must see highlights of Cheltenham, the shopping mall and the restaurants. The irritating fact that most of the shops and outlets close at six in the evening is unhappily beyond their remit.

The reception staff is high on well-mannered, traditional British courtesy. Their hospitality and customer friendliness is beyond reproach (I hope you get to read this, Ms K. Hatherhall & Co). I was encouraged to stretch their knowledge about the best ways to go about organizing my trips.

Room comfort was excellent, amenities up to scratch and room cleanliness and service quite satisfactory. It is always fun to be able to watch a spot of British telly to get one in the spirit of the place.
Their clients may agree that breakfast was a highlight of the stay. Their set continental fare was always adequate and well-presented. Perhaps the added choice of fresh veg salad would add gusto to an otherwise impeccable menu.

And finally, is all this so taxing on the pocket? I have found The Holiday Inn Express to be a fair deal, where clients surely get value for money.

Room Tip: The Hotel is bounded by roads on either side, but there was no bother from any noise.
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  • Stayed June 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Ray V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jessica P, Guest Experience Champion at Holiday Inn Express Cheltenham, responded to this review, 20 August 2014
Dear Ray V,

Thank you so much for your amazing 5 star review!

I had the pleasure of reading it out to the team and everyone was thrilled to hear that their efforts were recognised. Reading your review I couldn't help but smile.

We all hope that you enjoyed your time in Cheltenham with us, as we thoroughly enjoyed having you stay.

The day we welcome you back to our hotel will certainly be a great one. Please contact us at reservations@hiexcheltenham.com and we will be more than happy to assist personally with your next booking.

Kind regards,

Jessica Parrish
Guest Experience Champion
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bromsgrove, United Kingdom
Level Contributor
38 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 bubbles Reviewed 10 August 2014 via mobile

Clean and comfortable hotel with free wifi throughout the hotel, a big plus for me.
Staff extremely pleasant and helpful.
Breakfast was included, choice perhaps limited though, only beans, sausage and scrambled egg in the hot buffet area.
Rooms were late to become available, check in time was 3pm but lots of folk waiting around for there rooms, including ourselves well after this.
Once in though all good, comfortable lounge area with 24x7 bar.
Tea and coffee in the room. Only 1 x coffee and one tea each. However, I'm sure that additional would be supplied if requested at reception.
We were surprised that our booking had defaulted to single beds. There appeared to be a shortage of doubles when I enquired. This was pleasantly and helpfully resolved but nothing could be done for the other two rooms that we had also booked for friends.
There is a multi story car park opposite the hotel. Don't forget to ask for the hotel discount for parking when you check out.
The negatives all minor, have been before and will definitely be back again.

Stayed August 2014, travelled with friends
Helpful?
1 Thank Ange1o-Custode
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jessica P, Guest Experience Champion at Holiday Inn Express Cheltenham, responded to this review, 20 August 2014
Dear Ange1o-Custode,

Thank you for providing us with your feedback.

I am sorry to hear that upon arrival to the hotel your booking did not meet your expectations, however I am happy that the team could resolve this for you quickly and efficiently.

Our aim as a Holiday Inn Express is to provide all our guests with a stay that is simple, smart and meets their expectations. I am confident that the Front of House team would have done their best to accommodate your requests at the time.

We hope to have the chance to welcome you back to our hotel. Please call us on 01242 548 200 so that we can ensure you get the stay you want and deserve.

Kind regards,

Jessica Parrish
Guest Experience Champion
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 10 August 2014

The Holiday Inn is a great hotel located near the center of town, bus stop and a neat restaurant area. It is a familiar name and an easy walk, but the best part was the staff.

In particular we were lucky enough to arrive and meet Sylwia at the front desk. Make sure you meet Sylwia! She not only will answer all your questions about what to do, eat but she even helped us look up trains times and go totally beyond the expected service.
She gave us her time and genuinely made us feel as if we were visiting an old friend. Both Sylwia and Sandor made our stay feel much more warm by creating a friendly environment, honest tips and willingness to go out of the way for customers with too many questions.

The rooms were clean but the happiness that reflected back at me from the safe and employees really had a positive impact on my stay and my own enjoyment.

Thanks again for all the help Sylwia and Sandor!

  • Stayed August 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Alex E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jessica P, Guest Experience Champion at Holiday Inn Express Cheltenham, responded to this review, 20 August 2014
Dear Alex E,

Thank you for your amazing review!

It was a pleasure passing your kind comments on to Sandor, Sylwia and the team. We are all thrilled to hear that you enjoyed your stay with us and your review certainly made our day!

We look forward to seeing you again. Please contact us on 01242 548 200 to book your next stay with us directly as we would love to welcome you back!

Kind regards,

Jessica Parrish
Guest Experience Champion
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lydd, United Kingdom
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 8 August 2014

We went as a Cricket tour party of 19.

The location is superb as you can walk into the city centre which has plenty of restaurants and shops.

The overall look of the hotel is superb, nice and modern with a 24 hours bar and reception.

We found that the bar was too expensive for us but then again we did spend most of our time in weatherspoons.

I cannot comment on the cost as we booked through an agent.

The biggest downside is that there is no hotel parking so you have to park in the car park opposite which is another cost. The roads close to the hotel are very busy but it is in the city.

The breakfast was OK if you like cereal, croissants and coffee but not if you like a cooked breakfast as they only have sausages, beans and scrambled egg.

  • Stayed July 2014, travelled with friends
    • Location
    • Rooms
Helpful?
Thank Adam L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jessica P, Guest Experience Champion at Holiday Inn Express Cheltenham, responded to this review, 20 August 2014
Dear Adam L,

Thanks for your great review!

I am sorry to hear that our Breakfast buffet may not have given you the Express start to your day, that we aim to provide and I have passed your comments on to the Breakfast team.

Myself and the team are really happy to hear that you all enjoyed your stay with us and we hope you will come back to stay with us on your next Cricket Tour!


Please give us a call on 01242 548 200 to book your next stay and the best prices on offer.

Kind regards,

Jessica Parrish
Guest Experience Champion
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shrewsbury, United Kingdom
Level Contributor
51 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 27 July 2014

The hotel is well situated and I was given room 262 which I found quiet and in good order. The staff encountered at all times were very friendly, efficient and helpful. The room was quite large although the bathroom was normal size which I find a little 'bijou' on occasions! The aircon worked very well and the room was cool in nigh on 30C temperatures outside.

The reason for 4 marks out of 5 is the breakfast which is quite reasonable but in need of bacon and mushrooms to make things a bit more acceptable. Premier Inn are coming up on the rails so beware HIE!

I must again say the staff are really top notch!

Room Tip: Get a room around x60 such as 260
See more room tips
  • Stayed July 2014, travelled solo
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Simon P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jessica P, Guest Experience Champion at Holiday Inn Express Cheltenham, responded to this review, 30 July 2014
Dear Simon P,

Thank you for providing us with your feedback on you resent stay at our hotel.

At the Holiday Inn Express Cheltenham, we aim to provide our guests with a great start to their day. I am sorry to hear that, on this occasion, our breakfast did not meet your expectations and I would like to thank you for your feedback on this as we are continuously striving to improve.

It is wonderful to hear that you had a pleasant stay at our hotel and that you received the high level of friendly and efficient service we pride ourselves on.

We look forward to the chance to welcome you back to our hotel. Please contact a member of the team on 01242 548 200, and we would be more than happy to assist personally with your next booking.

Kind regards,

Jessica Parrish
Guest Experience Champion
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
26 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 bubbles Reviewed 22 July 2014 via mobile

Stayed for 4 nights. Room was clean but basic. Hotel had no parking. Breakfast was reasonable if again basic. Aircon was working fine. Staff were really helpful and very responsive. Hotel is about 15 mins plus walk from the nicer part of town. Given a choice l would recommend staying closer to montpellier and imperial gardens and pay a little more for something niche.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Glyn T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jessica P, Guest Experience Champion at Holiday Inn Express Cheltenham, responded to this review, 30 July 2014
Dear Glyn T,

Thank you for providing us with your feedback.

As a Holiday Inn Express, we aim to provide our guests with a stay that meets all their expectations by keeping things simple and smart, for a stay that is spot-on. I am sorry to hear that, on this occasion, our hotel did not meet your expectations.

I would like to thank you for your kind comments and I will pass them on to the team at our next meeting.

We hope to have the chance to welcome you back to our hotel, for a stay that meets all your expectations. Please contact us at reservations@hiexcheltenham,com to book your next stay with us directly.

Kind regards,

Jessica Parrish
Guest Experience Champion
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Cheltenham

Property: Holiday Inn Express Cheltenham
Address: 33 Dunalley Street, Cheltenham GL50 4AP, England
Phone Number:
Region: United Kingdom > England > Cotswolds > Cheltenham
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Wheelchair access
Hotel Style:
#9 Romantic Hotel in Cheltenham
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Express Cheltenham 3*
Number of rooms: 132
Official Description (provided by the hotel):
AWARD WINNER - 'Hotel of the Year 2012' Award!We welcome you to the award-winning Holiday Inn Express Cheltenham hotel, opposite The Brewery complex. This exciting hotel is perfectly located in Cheltenham Town Centre, and is a short journey from Cheltenham Racecourse. Cheltenham is a beautiful spa town located in the heart of The Cotswolds, famous for its horse racing, Regency heritage and architecture. Easy access to the hotel via M5, Junction 10, and 1 mile to Cheltenham railway station and 50 miles to Bristol Airport. Holiday Inn Express Cheltenham hotel offers 132 air conditioned en suite bedrooms with modern facilities including high speed internet access and WIFI. All room rates include Complimentary Continental Buffet Breakfast. Guests have free use of health facilities at Fitness First, along with up to 25% off food at well known branded restaurants opposite the hotel. NCP car parking is available adjacent to the hotel. ***Don't forget to book now for this years Summer Festivals in Cheltenham***. Getting out and about, see Cheltenham, the Cotswolds, Cheltenham Racecourse, the Cotswold Wildlife Park, Westonbirt Arboretum, Sudeley Castle, Slimbridge Wild Fowl Trust and the Forest of Dean. So whether you re visiting Cheltenham for meetings, business or pleasure, you will receive a warm welcome at the Holiday Inn Express Cheltenham hotel. ... more   less 
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Also Known As:
Holiday Inn Express Cheltenham Hotel Cheltenham
Holiday Inn Cheltenham
Cheltenham Holiday Inn

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