I booked and pre-paid for this hotel on Hotels.com. On the day of arrival, I got there much too early and not really expecting to be able to check in, tried my luck: The manageress on duty was charming and helpful and was most apologetic that there weren't any non-smoking rooms available. Not overly surprised, I got the paperwork out of the way and agreed to return later on. The staff had changed when I returned and I had a little difficulty making them understand what had gone before. Eventually I was given a "smoking" room. When I questioned this, I was told that this is what was booked and that there weren't any others available. I entered the room and as you'd expect, it stank of stale smoke, so I fired up the laptop and got my Hotels.com confirmation: Non-smoking as I thought it would be. Back down to reception, by this time a little miffed and a non-smoking room was miraculously found.
The rest of the stay was as you'd expect from a HIE: Clean, comfortable, plenty of hot water and a basic breakfast. One surprise was that broadband connection was £15 whereas it's been free in other HIE's.
Checkout was almost as problematic as check-in: It centred around a difficulty in English. I thought the receptionist was trying to charge me again. She wasn't. It took around 10 minutes to get that clear though.
So, I probably had a bad time of it and would most likely stay there again. I'd recommend that they have at least one person with English as a first language on duty at reception though.
- Official Description (provided by the hotel):
- AWARD WINNER - 'Hotel of the Year 2012' Award!We welcome you to the award-winning Holiday Inn Express Cheltenham hotel, opposite The Brewery complex. This exciting hotel is perfectly located in Cheltenham Town Centre, and is a short journey from Cheltenham Racecourse. Cheltenham is a beautiful spa town located in the heart of The Cotswolds, famous for its horse racing, Regency heritage and architecture. Easy access to the hotel via M5, Junction 10, and 1 mile to Cheltenham railway station and 50 miles to Bristol Airport. Holiday Inn Express Cheltenham hotel offers 132 air conditioned en suite bedrooms with modern facilities including high speed internet access and WIFI. All room rates include Complimentary Continental Buffet Breakfast. Guests have free use of health facilities at Fitness First, along with up to 25% off food at well known branded restaurants opposite the hotel. NCP car parking is available adjacent to the hotel. ***Don't forget to book now for this years Summer Festivals in Cheltenham***. Getting out and about, see Cheltenham, the Cotswolds, Cheltenham Racecourse, the Cotswold Wildlife Park, Westonbirt Arboretum, Sudeley Castle, Slimbridge Wild Fowl Trust and the Forest of Dean. So whether you re visiting Cheltenham for meetings, business or pleasure, you will receive a warm welcome at the Holiday Inn Express Cheltenham hotel. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, TripOnline SA, Expedia, Agoda, Evoline ltd, Cancelon, 5viajes2012 S.L. and HotelQuickly so you can book your Holiday Inn Express Cheltenham reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Holiday Inn Express Cheltenham Hotel Cheltenham
- Holiday Inn Cheltenham
- Cheltenham Holiday Inn