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“Good sized penthouse apartment.” 4 of 5 bubbles
Review of Douglas House

Douglas House
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Douglas House
West London
Level Contributor
28 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“Good sized penthouse apartment.”
4 of 5 bubbles Reviewed 29 July 2012

Stayed here over a bank holiday weekend and was very happy with the room size, bathroom an kitchen. Good to have a large velux window in the living room to bring in more light and fresh country air. The bedroom and bathroom were very nice, however this is a nice apartment but not boutique or she she.

  • Stayed August 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank AnonWestLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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11 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • Any
English first
Bristol, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 10 May 2012

I recently stayed in an apartment in Douglas House with a couple of mates for a girls weekend away. The best things about this place are the quiet yet convenient location, ease of parking and the friendly landlord. The apartment was in Montpelier, opposite Hotel Du Vin (brilliant spa treatments) and just 30 seconds walk away from the nearest bars and restaurants (would recommend The Circus bar for a glass of wine with friendly service and the Indian Voojan for a takeaway curry - great food and they gave us a discount card for their sister bar next door so we could have a drink whilst waiting). The decor of the apartment was good and furnishings looked new, but some of the basics needed improvement - there was a hole in the bottom of the washing up bowl so all the water drained away (!), no dishcloth provided, no/broken bulbs in our bedside lights and only one toilet roll provided for the weekend! Also, one evening when we came back and turned the lights on one of the bulbs blew - we referred to the guest information pack for details of where the fusebox was and were wrongly directed to the kitchen, it ended up being in the lounge after searching the entire flat, not what you want in the darkness in a property with several flights of stairs! if these details were seen to then this place would be the perfect base for a classy city break.

  • Stayed May 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank leapingfrog123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gloucestershire
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 7 January 2011

far too many things to mention, but terrible cleaning standard, many broken things:
window
bath surround
cracked peeling walls
bathroom extractor fan
bathroom radiator

disinterested staff, general maintenance was poor, lack of basic facilities you would expect in a hotel/serviced apartment like tea/coffee/sugar. not enough towels, linen change weekly not often enough, no information pack. we were told there was gym membership but not given pass cards despite asking. car park and paths not gritted despite minus temperatures and very icy.

The apartment was very spacious and with a little tlc could be very nice as the location is good.

  • Stayed December 2010, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank sticky29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cheshire
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 15 December 2010

I spent 2 nights in a 2 bedded apartment at Douglas House ( Number 3 ) with a friend in early December. Its location was excellent being close to Cheltenham and several good local restaurants and shops. The apartment was spacious, warm, well decorated and nicely apointed but its overall impression was spoiled by the quality of its cleanliness and maintenance. In particular, the kitchen and bathrooms were poorly cleaned. One of the beds collapsed on the first night when my friend brushed past the end of it, rendering it impossible to sleep in, so she had to sleep on the sofa that night. On alerting the agent the next morning, the bed was mended for the second night but my calls to seek some recompense for the first night on the sofa have been ignored by the agent. Had we wanted one of us to sleep on a sofa, we would have booked a one bedroom apartment and saved ourselves some money. Also a wardrobe door was completely off its hinges and leaning against a bedroom wall while the radiator and the fan in the en suite bathroom did not work. Sadly this experience has made me pretty negative about the management of the apartment. If the maintenance and cleanliness is sorted out and the agent improves his after-sales service then I might be prepared to recommend Douglas House to others, but based on our experience, I would not.

  • Stayed December 2010, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank cleesCheshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Abbotsford, British Columbia
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed 23 October 2010

My husband and I spent 4 nights at Douglas House. We arrived to find no one on site and the door to the building locked. Luckily, we were able to find another guest, who was able to access the building and get our key. Once inside our suite, we were initially impressed with the layout and decor of our suite, but found it to be very poorly equipped. There was no dish towel, no dish soap and the previous guest's bedding was still wet in the washer/dryer. Given the phone number of the off-site manager, again by one of the guests, we expressed our concerns. The next day the laundry was removed but no supplies were offered.

  • Stayed September 2010, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank BC63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Douglas House

Property: Douglas House
Address: Douglas House Parabola Road, Cheltenham GL50 3AH, England
Region: United Kingdom > England > Cotswolds > Cheltenham
Hotel Style:
Ranked #22 of 35 Speciality Lodging in Cheltenham
Price Range (Based on Average Rates): ££
Number of rooms: 6
Reservation Options:
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Also Known As:
Douglas House Hotel Cheltenham

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