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“it could be a lovely apartment but it is let down by lack of information, management and cleaning”
Review of Douglas House

Douglas House
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Douglas House
gloucestershire
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“it could be a lovely apartment but it is let down by lack of information, management and cleaning”
Reviewed 7 January 2011

far too many things to mention, but terrible cleaning standard, many broken things:
window
bath surround
cracked peeling walls
bathroom extractor fan
bathroom radiator

disinterested staff, general maintenance was poor, lack of basic facilities you would expect in a hotel/serviced apartment like tea/coffee/sugar. not enough towels, linen change weekly not often enough, no information pack. we were told there was gym membership but not given pass cards despite asking. car park and paths not gritted despite minus temperatures and very icy.

The apartment was very spacious and with a little tlc could be very nice as the location is good.

  • Stayed December 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sticky29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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11 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • Any
English first
Cheshire
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 December 2010

I spent 2 nights in a 2 bedded apartment at Douglas House ( Number 3 ) with a friend in early December. Its location was excellent being close to Cheltenham and several good local restaurants and shops. The apartment was spacious, warm, well decorated and nicely apointed but its overall impression was spoiled by the quality of its cleanliness and maintenance. In particular, the kitchen and bathrooms were poorly cleaned. One of the beds collapsed on the first night when my friend brushed past the end of it, rendering it impossible to sleep in, so she had to sleep on the sofa that night. On alerting the agent the next morning, the bed was mended for the second night but my calls to seek some recompense for the first night on the sofa have been ignored by the agent. Had we wanted one of us to sleep on a sofa, we would have booked a one bedroom apartment and saved ourselves some money. Also a wardrobe door was completely off its hinges and leaning against a bedroom wall while the radiator and the fan in the en suite bathroom did not work. Sadly this experience has made me pretty negative about the management of the apartment. If the maintenance and cleanliness is sorted out and the agent improves his after-sales service then I might be prepared to recommend Douglas House to others, but based on our experience, I would not.

  • Stayed December 2010, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cleesCheshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Abbotsford, British Columbia
Level 3 Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 23 October 2010

My husband and I spent 4 nights at Douglas House. We arrived to find no one on site and the door to the building locked. Luckily, we were able to find another guest, who was able to access the building and get our key. Once inside our suite, we were initially impressed with the layout and decor of our suite, but found it to be very poorly equipped. There was no dish towel, no dish soap and the previous guest's bedding was still wet in the washer/dryer. Given the phone number of the off-site manager, again by one of the guests, we expressed our concerns. The next day the laundry was removed but no supplies were offered.

  • Stayed September 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank BC63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Douglas House

Property: Douglas House
Address: Douglas House Parabola Road, Cheltenham GL50 3AH, England
Region: United Kingdom > England > Cotswolds > Cheltenham
Hotel Style:
Ranked #21 of 34 Speciality Lodging in Cheltenham
Number of rooms: 6
Also Known As:
Douglas House Hotel Cheltenham

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