We stayed here for 2 nights over Easter 2012. The location is excellent a 2 minute walk to the shops. The suite we stayed in was beautiful and extremely clean, even the public areas smelled fresh & clean, the décor is very luxurious and in keeping with the style of the building. There is a mini kitchen with fridge, microwave, kettle & toaster and you are provided with a continental breakfast each morning which is more than sufficient. We only have one niggle and that was on our first night the couple in the next door apartment were having a 'party' which went on right into the early hours of the morning, their balcony was right next door to ours and they had the door open, the walls are paper thin and so we could hear every word and could not sleep. We went to confront them after midnight and asked them to close the door and keep the noise down and 5 minutes later it was back open again and they were being extremely noisy, this went on till after 2am, at this point my husband was livid. He emailed the head office and then first thing the next morning telephoned them. The managers could not be more apologetic and assured us that they would confront the other guests and sort it out. As it turned out they were checking out that day but the management told us that they would have asked them to leave!!!
All in all we could not fault their handling of the situation and they left us a lovely bottle of champagne as a sorry, they were going to offer us a free night but we did not think that was fair as it is not their fault and they cannot vet all the guests. We would definitely stay here again if we come to Cheltenham as the little incident has not put us off. Again thank you to the management for their speedy/helpful manner in sorting out the problem.
- Official Description (provided by the hotel):
- Directly in city centre, adjacent to Cheltenham's famous shopping Promenade. ... more less
- Also Known As:
- Strozzi Palace Boutique Hotel Cheltenham