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“Small but perfectly formed”

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Strozzi Palace Boutique Hotel Suites
Ranked #1 of 22 Hotels in Cheltenham
Certificate of Excellence
Douglas, United Kingdom
Level Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Small but perfectly formed”
Reviewed 27 March 2014 via mobile

The Roma was smaller than it looked on the website but everything about it was lovely. The wet room was well appointed, fluffy towels on a hot rail and plenty of toiletries. Breakfast was good, quality yoghourts, plenty of fruit, cheese and ground coffee with a cafetiere. Nice magnifying mirror and a hairdryer provided, fast wifi and a book with details of how everything worked. Mattress on the firm side but I slept like a baby with the extra blanket thoughtfully at the end of the bed. The parking was welcome because it can be difficult to find in Cheltenham. Plenty of restaurants in easy distance.
Niggles.....only one chair at the desk so breakfast a deux would have to be in bed. I was alone so no problem. Had to plug in the hairdryer under the desk and the light over the shower was out. Nothing major and easily fixed.
The whole place was stylish and spotless.

Stayed March 2014
Helpful?
Thank Gill C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Strozzi, Manager at Strozzi Palace Boutique Hotel Suites, responded to this review, 6 April 2014
Hello Gill Thank you for your feedback. The Roma suite has now been comprehensively reformed and is now able to provide a super kingsize bed, a dining area for two, air conditioning and the spectacular sky lantern with electric blind . We would welcome you back for you to experience the changes!
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346 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (88)
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English first
Copenhagen, Denmark
Level Contributor
188 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 351 helpful votes
Reviewed 26 March 2014

This is not a regular hotel. You book your room online and receive a code to enter the building and your suite. There is no reception, and no members of staff. The suites are lovely, clean and spacious. The breakfast is a bit limited, cheap cereal, a few fruit, and only two yoghurts. The only bread provided is sandwich bread, and there are no pastries. As mentioned by a previous reviewer, the hotel will pre-approve a debit of £250 off your card to cover damages. We were not impressed by that. Considering that there is no staff around and no service at all, the room fees are very expensive. We would not return, because we prefer human contact and for a similar price you can find traditional hotels offering good service in Cheltenham.

Stayed March 2014, travelled as a couple
Helpful?
Thank Lappini
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Strozzi, Manager at Strozzi Palace Boutique Hotel Suites, responded to this review, 28 March 2014
Thank you for your review, we do appreciate your feedback.

You are indeed correct. We are absolutely not a 'regular hotel'. Our web site goes to great lengths to explain the Strozzi Palace proposition clearly. We even dedicate an entire page on the website explaining precisely why we're different !

What we offer - with a passion - is just six spacious, premium luxury suites, not standard hotel rooms. There's no reception because our independently -minded clientele neither need, nor want one. You will have seen the housekeeping team and a duty manager on hand daily, each morning, servicing suites and the building; at all other times the senior management team is never more than phone call away. There's no restaurant, bar or room service because some of Cheltenham's finest establishments sit within 100m of our doors.

The freedom to experience central Cheltenham, staying in an intimate, private historic listed building is precisely why guests choose us above a hotel chain. By focusing exclusively on what guests really want - rather than what a national hotel chain thinks they must need - means the value and quality we can provide is absolutely second to none. Our countless glowing reviews and guest satisfaction surveys speak volumes.

Our online booking process is thorough to ensure every suite is prepared to a guest's exact specifications. It includes the option, at no extra cost, to nominate a wide range of items for breakfast, or accept a standard selection for convenience. Sadly you didn't tell us which alternative breakfast items (including pastries) you would have preferred.

Lastly, in line with most of the hotel industry, holiday apartment or even property rental, we always pre-authorise payment cards for the duration of any stay. We provide a very high quality product: we cannot risk accepting a stolen or invalid credit card on our reservation file, or having no recourse in the unlikely event of guest damage or breach-of-terms. To reiterate, this is NOT a charge. This pre-authorisation falls off the card a couple of days after your stay.
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Cirencester, United Kingdom
Level Contributor
46 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 23 February 2014

We stayed in the Tuscany Suite for one night for a romantic break! The suite was lovely, nicely decorated and roomy! The bedroom was beautiful with a huge bed. The kitchen was clean, shiny and the fridge had a few things inside for us to eat prior to going out to dinner! The bathroom was great with a nice big bath and a fabulous shower!

Really enjoyed our stay - The only issue was that once I had a bath, there was no hot water for my husband to then have a shower - but we survived and I giggled a lot!!

Would most definitely return without question!

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lisa L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St. John's, Canada
1 review
Reviewed 22 February 2014

We stayed in the Milano suite during a local festival and our stay was perfect. The room was exactly as we expected, the building was in a great location and we could walk anywhere we needed to go. The suite was clean and extremely well stocked. I can honestly stay it was one of the best places I've ever rented, we wouldn't change a thing. If I'm ever back in Cheltenham I would definitely stay here again.

  • Stayed May 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vanessa O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cannich, United Kingdom
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 21 February 2014

We stayed in the Napoli suite for 2 nights, clean, spacious and fantastic decor.
Great location near to all key things Cheltenham has to offer, car parking space is a great help and again not to far away when carrying all your bags.
Same problems as a few others with regard to running out of hot water, but we were being greedy having a full bath followed by showers :-)
Lovely place which we would defiantly return to!

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank haleyb999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cardiff, United Kingdom
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 11 February 2014

Booked the Siena suite at The Strozzi Palace on-line and the screen stated that "today you pay £99" and no mention of any additional charges. The next day when i checked my bank and additional £250 had been taken from the account as a holding fee incase any damages or charges are incurred. When contacting the Strozzi Palace for an explanation they said that we would have been notified on the confirmation email that followed the booking and its in the terms section in the small print http://www.strozzipalace.co.uk/terms-and-conditions.php

From the moment you enter the key code and enter the building the finish is flawless and is very impressive, taking the stairs up to the room and as soon as you open the door the pictures just don't do the place justice. The room is finished to a very good standard with all the little extra features (such as the electric sliding skylight) making such an opulent feel and an instant sense of comfort. The only other thing i could pick on would be when using the shower for too long the hot water tank empties quickly and you may get caught out with a head full of shampoo that you will have to rinse out with cold water.

The surrounding area is great as always and the meal at the http://www.thedaffodil.com/ was second to none.

Go stay at The Strozzi Palace but please be aware that extra charges apply and it would have been nice for them to be more upfront about this. It also takes a while for this to be placed back into your account.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Josef M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Strozzi, Manager at Strozzi Palace Boutique Hotel Suites, responded to this review, 13 February 2014
Thank you for your review

In line with most of the hotel industry, holiday apartment or even vehicle
hire companies, we pre-authorise payment cards for the duration of your stay
with us.

It is not necessary to read "the small print" to find this requirement. We
make this clear to guests by placing it in a prominent position on the first
page of both emails confirming booking, and again upon sending access codes.


This guest unfortunately chose not read our emails and, as we explained when
a query was raised, was misled by his own bank who informed him he had been
charged. This preauthorisation was released the day after his departure.

To reiterate, this is NOT a charge. This preauthorisation ensures that the
card is not stolen and that it has at least a £250 credit availability
should it be required.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newport, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 9 February 2014 via mobile

Just returned from our stay in the Napoli Suite. The accommodation was as described, immaculately clean and well maintained. The location is wonderful , only hundreds of metres from the shops and there are plenty of eateries within the immediate vicinity .
The idea of being left on your own works well, and as we discovered when there was a slight problem with the room, the staff are only a telephone call away. They responded quickly and we sorted the problem out.
I would not recommend booking without the car park as the streets appear full,and again the car parking is as described and only metres from the front door.
In finishing , my wife and I would recommend the Strozzi Palace to anyone looking for a quiet weekend away.

Stayed February 2014, travelled as a couple
Helpful?
Thank Steve M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Strozzi Palace Boutique Hotel Suites

Property: Strozzi Palace Boutique Hotel Suites
Address: 55 St. Georges Place, Cheltenham GL50 3LA, England
Phone Number:
Region: United Kingdom > England > Cotswolds > Cheltenham
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool
Hotel Style:
#1 Luxury Hotel in Cheltenham
#5 Romantic Hotel in Cheltenham
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Strozzi Palace Boutique Hotel Suites 4*
Number of rooms: 6
Official Description (provided by the hotel):
Directly in city centre, adjacent to Cheltenham's famous shopping Promenade. ... more   less 
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Also Known As:
Strozzi Palace Boutique Hotel Cheltenham

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