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“Gloucester Road apartments; ghastly and poor value - avoid”
Review of Central Studios

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Central Studios
Reviewed 10 April 2010

As a regular visitor to Cheltenham, I thought I'd give this place a try, as it's recently been completed. Web site makes it look very attractive, but it's a mirage. Yes, it's new and it's clean and on the face of it well equipped. But the reality is nothing like as good. Firstly, appalling, impersonal services (seems to be a feature of this company if other reviews are to be believed). Access is via a code on the door and a coded "key box". FIne, except tehy didn't bother to give me this until after I arrived and complained - half an hour in a car park on a mobile phone is not what I need at the end of a busy day. Secondly, it's all been done on the cheap: furniture and fittings are of the lowest possible quality - cheap carpets with no underlay, plastic fiitings on the taps, which are already coming off, toilet seat already adrift, fittings already coming off the walls. Cheap, non-brand TV. The leather couches must have come from the "Land of Leather" clearance and were as hard as park benches - there was NOTHING comfortable to sit on at all. Beds are cheap and soft and soggy - not the comfy, feathery soft, the "sag in the middle soft" where your bottom meets the floor - impossible to get a night's sleep. Not helped by location on a busy traffic junction and double glazing that doesn't insulate the sound. The boiler was improperly fitted and produced no heating or hot water. A call to the company resulted in - NOTHING. No hot water for four days, AAAAaaaarrrrrrrggggghhhh!!! And then there is the car park - an alleged faciltiy at best. Tiny, far too small for the property, no manoeuvering room for anything other than a Toyota Aygo, with a mud bath in one corner, and normally filled with builders vans occupying all the space. There's no alternative but difficult, on street parking, and you may have to walk some distance.
Sorry, but this is a slum in the making, and certainly not worth the £90 a night - unless you are a squad of builders and cram 4 or 6 to an apartment when it becomes reasonably priced lodgings. And that appears to be its main clientele.
Oh, and the wireless internet is flaky, and there is no 3G signal from Orange in this location.
The standard in good quality accommodation in Cheltenham is set by the Beaumont House which is cheaper, much cheaper and in a completely different league in terms of quality and service. Do yourself a favour and try to get in there if you can.

  • Stayed: April 2010, travelled on business
    • Value
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Thank Mandelbrot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jim-garry, Head of Marketing at Central Studios, responded to this reviewResponded 25 August 2010

When a booking is made at Central Serviced Apartments, we now make sure that the customer is contacted immediately, either by phone or e-mail, to ensure they are aware of our check-in procedures. We also ask for a mobile number or e-mail address so that we can send out the codes to enter the building at the check-in time.

In regards to the heating, I cannot comment as was not aware of the situation, but can ensure that there are complaint procedures that we take very seriously, and try to ensure that every customer is dealt with in an adequate fashion. A matter like this will be dealt with immediately in the future.

Although the car park is not the largest, there are plenty of on road parking spaces that are free of charge, right outside the front of the apartments.

Unfortunately the Orange 3G connection does not have anything to do with Central Serviced Apartments, but we do have our own wireless network that can be accessed free of charge.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (87)
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83 - 87 of 87 reviews

Reviewed 10 October 2017
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Room Tip: Zaden w tym budynku.
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  • Stayed: October 2017, travelled with family
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Thank gregorbozena
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 August 2016 via mobile
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Stayed: August 2016, travelled solo
Thank Anne G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 December 2015
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  • Stayed: December 2015, travelled solo
    • Location
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    • Service
Thank olegpolyntsev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 November 2013
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Room Tip: Os quartos do térreo são mais barulhentos pois se escuta a chegada de todos os hóspedes.
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  • Stayed: October 2013, travelled as a couple
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Thank GisaWelvo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Central Studios

Address: 298 Gloucester Road, Cheltenham GL51 7AG, England
Region: United Kingdom > England > Cotswolds > Cheltenham
Hotel Style:
Ranked #28 of 35 Speciality Lodging in Cheltenham
Price Range: £27 - £151 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Central Studios 3*
Number of rooms: 9
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