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Sue J

Food was okay but very quiet and subdued atmosphere.

Review of No.38 The Park
4.0 of 5 bubblesReviewed 11 Apr 2024
Ate in the restaurant, meal was okay however had food envy after eating mine and seeing someone elses meal! It looks like a lovely hotel, atmosphere however was very quiet and subdued, the waiting staff hardly spoke even when asked questions which was a bit odd! Maybe would be better if you went in a larger group. Not sure if I would go again to be honest. Quite expensive but we were expecting that. Went for a special birthday, which was on my booking, however nothing was mentioned about it so that was a bit disappointing.
Date of stay: April 2024
Trip type: Travelled as a couple
3.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
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General Manager, General Manager at No.38 The Park, responded to this review
Responded 14 Apr 2024
Dear Sue,

Thank you for sharing your feedback. We're sorry to hear that your dining experience did not meet your expectations. Your comments regarding the atmosphere and service have been noted, and we will address them with our team. We apologize for any disappointment regarding your special birthday celebration. Your feedback is valuable to us, and we hope to have the opportunity to welcome you back for a better experience in the future.

Best regards,

Remigiusz Wintoniak
Deputy General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 10 April 2024 via mobile

We have rarely left happier after a hotel stay. Wonderful welcome from brilliant staff (particularly Roxy), clean room, comfy bed, big bath and great breakfast. Even had two glasses of complimentary fizz. The Georgian house feels intimate and cosy. Very tastefully decorated throughout.

Room tip: On-site parking is limited but there is plenty nearby.
Date of stay: April 2024
Trip type: Travelled as a couple
Thank Thomas A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at No.38 The Park, responded to this reviewResponded 14 April 2024

Dear Thomas,

Thank you so much for your glowing review! We're thrilled to hear that you had such a wonderful experience during your stay with us. It's fantastic to know that you appreciated the warm welcome from our staff, especially Roxy, and that you found your room clean and comfortable, with a luxurious bath and a cozy bed.

We're delighted that you enjoyed our breakfast offerings and the complimentary fizz added an extra touch of delight to your stay. It's great to hear that you found our Georgian house intimate and cozy, and that you appreciated the tasteful decor throughout.

Your kind words mean a lot to us, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future!

Warm regards,

Remigiusz Wintoniak
Deputy General Manager

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Reviewed 5 April 2024

After careful deliberation, we chose No.38 The Park as the venue for our daughter's christening celebration. It was the most beautiful event that really exceeded our expectations, and actually brought tears to my eyes upon entering the restaurant room this afternoon. The warmth and hospitality made us feel right at home. Alasdair was meticulous in his correspondence and attention to detail throughout, and Remy was an absolutely outstanding host. The afternoon tea was prepared exactly as I had asked; delicious, scrumptious and enjoyed by all guests.

My husband and I have been very fortunate to have stayed in some of the most luxurious hotels in the UK and Europe and I would safely say that the staff at No.38 The Park were on par with such competitors and exceptional in their professionalism and taking an interest in the event itself. We felt very special from beginning to end.

Date of stay: April 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Lisa M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at No.38 The Park, responded to this reviewResponded 14 April 2024

Dear Lisa,

Thank you immensely for choosing No.38 The Park as the venue for your daughter's christening celebration. It was truly an honor to be part of such a significant occasion in your lives.

Your heartfelt words are deeply appreciated and fill us with joy to know that your experience exceeded expectations. It's touching to hear that the ambiance of our restaurant room moved you to tears and that the warmth and hospitality extended by our team made you feel at home.

Your comparison to some of the most luxurious hotels in the UK and Europe is truly humbling. We take immense pride in delivering exceptional service and creating memorable experiences for our guests, and I'm thrilled that our team's professionalism and genuine interest in your event made you feel special from beginning to end.

Thank you once again for your kind words and for allowing us to be a part of your daughter's special day. We look forward to welcoming you back to No.38 The Park in the future for more memorable moments.

Warm regards,

Remigiusz Wintoniak
Deputy General Manager

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Reviewed 7 March 2024 via mobile

Dined in the restaurant as a meal with my partner. Wonderful meal (we both had the scallops to start, chicken supreme & the venison as mains, then the pineapple Eton mess and the tiramisu). All absolutely delightful- nothing to fault whatsoever!

The real highlight however was the service, which is outstanding. The staff are so lovely and very welcoming, and made us feel very special. Strongly recommended.

Date of stay: March 2024
Trip type: Travelled as a couple
Thank Alex P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at No.38 The Park, responded to this reviewResponded 21 March 2024

Dear Alex,

Thank you for your fantastic review! We're thrilled you enjoyed your dining experience with us, from the delicious food to the outstanding service. We appreciate your recommendation and hope to welcome you back soon!

Kind regards,

Remigiusz Wintoniak
Deputy General Manager

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Reviewed 6 March 2024

Had a two night stay at No.38 The Park.we stayed in an excellent room which was at the front of the property. Please be mindful if you are not used to traffic noise you should request a room to the rear.
This was our second trip to this property so that speaks volumes as to why we returned.The boutique hotel is shabby chic, quirky with a modern twist and tastefully decorated.
The staff are incredibly helpful and friendly and nothing is too much if you ask for anything.
Please take into consideration if you are staying Sunday _ Tuesday many restaurants are closed in Cheltenham as is the hotel’s restaurant.
We would certainly return to this beautiful boutique hotel in the near future. And we are a complete fan of Autumn the resident pooch. Thank you 😊

Room tip: Ask for a room to rear of property as the rooms at the front has a busy road. This may effect your sleep if your not used to traffic.
Date of stay: March 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Robert K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at No.38 The Park, responded to this reviewResponded 8 March 2024

Dear Robert,

Thank you for the wonderful feedback! We're thrilled to hear that your two-night stay at No.38 The Park was simply stunning. Your choice of an excellent room and the mention of potential traffic noise for others show your thoughtfulness.

Your description of our boutique hotel as shabby chic with a modern twist, quirky, and tastefully decorated makes us proud, and we're honored to have you return for a second visit. Our team is delighted by your compliments on their helpful and friendly service.

We appreciate the tip about restaurant availability on certain days and are working to provide more options. Your intention to return in the near future is the best compliment, and we can't wait to welcome you back, along with Autumn, our resident pooch.

Thank you for choosing No.38 The Park and for being a part of our extended family. We look forward to your next visit.

Warm regards,

Remigiusz Wintoniak
Deputy General Manager

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Reviewed 30 January 2024

Absolutely perfect, normally stay at The Queens but they were full so decided on No 38. Definitely would stay here again, beautiful hotel, staff extremely welcoming and friendly. Breakfast was excellent. Nice and close to the racecourse and town.

Date of stay: January 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Voyager00294171968
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at No.38 The Park, responded to this reviewResponded 1 February 2024

Dear Voyager,

Thank you for choosing No.38 and taking the time to share your wonderful feedback! We're thrilled to hear that your stay was absolutely perfect. Your kind words are truly appreciated. We look forward to welcoming you back on your next visit.

Kind regards,

Remigiusz Wintoniak
Deputy General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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