We had selected the Queen's Hotel as the place where guests for a wedding would stay. The hotel itself is beautiful -- an impressive facade, historic bar, comfortable and lovely lobby. For the main members of the bridal party, we had reserved suites. The bathrooms were well lit, and the rooms large and tastefully furnished.
Our main quibble was the staff. Although friendly, it appears most were foreigners who were doing these jobs (housekeeping, dining room servers) to improve their English. A top class hotel usually does things (e.g., offers persons registering a map of the immediate area and explains exactly where the hotel parking is). The staff seemed to have been given minimal training, and were unprepared to respond to unusual requests (e.g., champagne at brunch/breakfast on Sunday to celebrate an anniversary) or obvious problems (the need for more seats and place settings at a long table). No one even came forward to assist a bride (in a gown with a long train) leave the hotel (as it was obvious going through the revolving door would not work). Moreover, an item that should have been in the room (an iron, a hair dryer, a Cotswold magazine) was missing from every one of the five rooms we paid for. Finally, one would have expected something special (e.g., some chocolates) sent to the room of the person who was responsible for having ten rooms booked for her wedding guests. Most guests would find this hotel perfectly acceptable. I only note this because it has a 4-star appearance and the service does not match that (but the young staff were polite).
- Official Description (provided by the hotel):
- Upscale hotel in the city centre with 84 ensuite rooms. One of the first purpose hotels in Europe in 1838 fully refurbished. Centre of town, easy access via M5, 1 mile to Cheltenham railway station, Cheltenham race course all festivals within a short stroll. 50 miles to Bristol airport. Meeting room suite (natural light) for 100 people, perfect for weddings, celebrations, meetings or events. Award winning Napier Restaurant, Gold Cup Bar gin bar and Lounge, Free WiFi internet (public areas and most rooms). Free access to offsite local leisure club. 24 hour room service. Large car park with pay parking (12 GBP/24 hours). Part of Accor Hotels - MGallery Collection ... more less
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- Also Known As:
- Queens Hotel Cheltenham
- Mercure Cheltenham