A perfect place for a visit to Cheltenham. A beautiful old building, this was the first purpose built hotel in Europe. The welcome at reception was warm, friendly and efficient and the reception area is good. The room was a good size but a little tired and in need of refurbishment. Good, modern TV, good tea making kit, lovely bathroom if a bit lacking in finishing detail - if my builder did my home like this I would complain. The window overlooked the rear car park and yard and as it is single glazing we found the noise kept us awake until after midnight - there was a wedding reception in progress. For us the things that we didn't like were that the bed sagged in the middle and is clearly overdue for replacement, and the toilet paper is the very cheap, flimsy stuff, a false economy. (Manager - please use Nicky Elite - very good and low cost.)
The restaurant is excellent with a good menu, and small but OK wine list with some nice choices. The staff make a huge difference here. Very friendly and professional. We thoroughly enjoyed our dinner. Never before had duck with such an amazing sauce! Breakfast in the same restaurant was very good. Fairly normal buffet and a menu for hot items, and again, the staff were very good. All of the staff we met were friendly, helpful and efficient. They are a credit to the manager.
Would we stay here again? Absolutely without hesitation. Would we recommend to friends? Absolutely but with a warning that our bed was a bit worn out (Not by us!) :-)
The location is brilliant for the town centre as it's only 3 minutes walk to the shops, cafes etc. and directly opposite is a well laid out civic garden. If you need a hotel in Cheltenham I would suggest The Queen's, although the Mercure board really need to spend some money on upgrading it soon.
- Official Description (provided by the hotel):
- Upscale hotel in the city centre with 84 ensuite rooms. One of the first purpose hotels in Europe in 1838 fully refurbished. Easy access via M5, 1 mile to Cheltenham railway station, Cheltenham race course all festivals within a short stroll. 50 miles to Bristol airport. Meeting room suite (natural light) for 100 people, perfect for weddings, celebrations, meetings or events. Award winning Napier Restaurant, Gold Cup Bar gin bar and Lounge, Free WiFi internet (public areas and most rooms). Free access to offsite local leisure club. 24 hour room service. Large car park with pay parking (12 GBP/24 hours). Part of Accor Hotels - Mgallery Collection ... more less
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- Also Known As:
- Queens Hotel Cheltenham
- Mercure Cheltenham