A very bad lunch time experience.
A major rearrangement of tables around us whilst we ate, Cleaning equipment left out throughout the meal on an adjacent table. Part of the restaurant out of bounds as it was 'laid up for tomorrows breakfast'. Asked for medium to rare beef and it arrived well done. No horse radish or mustard offered with our 3 roast beefs and after 3 requests for it the waitress explained that they had very little horse radish left but to compensate gave us a one pint gravy boat full of English Mustard! We couldn't pay at the table we had to go to reception where the credit card machine worked.
AND AS FOR THE FOOD? AWFUL! One of our party left 70%. The beef was over cooked and the beef was TOUGH.
This was once a great hotel.....whatever has happened?
- Official Description (provided by the hotel):
- Upscale hotel in the city centre with 84 ensuite rooms. One of the first purpose hotels in Europe in 1838 fully refurbished. Easy access via M5, 1 mile to Cheltenham railway station, Cheltenham race course all festivals within a short stroll. 50 miles to Bristol airport. Meeting room suite (natural light) for 100 people, perfect for weddings, celebrations, meetings or events. Award winning Napier Restaurant, Gold Cup Bar gin bar and Lounge, Free WiFi internet (public areas and most rooms). Free access to offsite local leisure club. 24 hour room service. Large car park with pay parking (12 GBP/24 hours). Part of Accor Hotels - Mgallery Collection ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Southall Travel, TripOnline SA, Prestigia, Expedia, HotelsClick, Ebookers, Evoline ltd, Cancelon, HotelQuickly and 5viajes2012 S.L. so you can book your Queens Hotel Cheltenham MGallery by Sofitel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Queens Hotel Cheltenham
- Mercure Cheltenham