We have just returned from our second trip to the Queens and it was very enjoyable.The first room we were allocated I did reject as not being a superior room and there was scaffolding outside which meant builders would be at work from 8 in the morning, but the staff were very good and gave us another room 108 which we were very happy with, except for the cold. The heating had been switched off despite the cold weather but when I complained the room was cold we were given a heater and luckily after our first cold visit I had packed a lot of warm clothes and hot water bottle The rest of the hotel was warm.The staff were excellent all round, we ate in the bar both evenings and the food and service were excellent We were not disappointed with anything on our second visit. I just have one comment, the toilet paper is awful, thin and nasty. Its only a little thing but when everything else is so good it lets it down. Please consider using something better. I appreciate the green policy but please draw the line when supplying toilet paper ! My thanks to all the staff who made our visit comfortable and enjoyable and always with a smile.
- Official Description (provided by the hotel):
- Upscale hotel in the city centre with 84 ensuite rooms. One of the first purpose hotels in Europe in 1838 fully refurbished. Easy access via M5, 1 mile to Cheltenham railway station, Cheltenham race course all festivals within a short stroll. 50 miles to Bristol airport. Meeting room suite (natural light) for 100 people, perfect for weddings, celebrations, meetings or events. Award winning Napier Restaurant, Gold Cup Bar gin bar and Lounge, Free WiFi internet (public areas and most rooms). Free access to offsite local leisure club. 24 hour room service. Large car park with pay parking (12 GBP/24 hours). Part of Accor Hotels - Mgallery Collection ... more less
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- Also Known As:
- Queens Hotel Cheltenham
- Mercure Cheltenham