Arrived during a wedding, unfortunately the hotel does not have separate function and hotel space. Had to fight through with suitcases which was not a good start, and probably not for the wedding guests either!
On arrival we gave our Accor platinum card, and also credit card and ordered newspapers. Later in bar could not charge drinks to our room as ' the account had not been opened', newspapers did not arrive, and on checkout the accor number had not even been put on the account!
The next day another wedding, again trying to get up and down stairs and through reception almost impossible at times - one wedding guest told me to 'use the lift', another said 'glad you are not in a hurry'! The final straw - breakfast finishing early for a wedding fayre. I get the impression this hotel is not interested in you if you are not part of a wedding.
Room clean, but tiny and airless.
Breakfast very good indeed.
- Official Description (provided by the hotel):
- Upscale hotel in the city centre with 84 ensuite rooms. One of the first purpose hotels in Europe in 1838 fully refurbished. Easy access via M5, 1 mile to Cheltenham railway station, Cheltenham race course all festivals within a short stroll. 50 miles to Bristol airport. Meeting room suite (natural light) for 100 people, perfect for weddings, celebrations, meetings or events. Award winning Napier Restaurant, Gold Cup Bar gin bar and Lounge, Free WiFi internet (public areas and most rooms). Free access to offsite local leisure club. 24 hour room service. Large car park with pay parking (12 GBP/24 hours). Part of Accor Hotels - Mgallery Collection ... more less
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- Also Known As:
- Queens Hotel Cheltenham
- Mercure Cheltenham