I booked to take my Mother and sister for a treat as it was Mums 80th birthday on the 7th December. We were very pleased to be shown to a lovely table by the front window. My sister and I went to use the ladies and on our return were disappointed to find the waitress had moved Mum to another very small table by the conservatory. I asked the waitress why she had moved us and we were told the other table had been booked. When the waitress brought the afternoon tea to the table it was a balancing act just to get the plates, cups saucers teapots etc. on the table let alone eat!!,
Two guest opened the conservatory door whilst standing outside smoking and we had to sit there with the December wind whipping around our legs, and at the same time our afternoon treat was spoilt by staff rearranging tables and chairs in the conservatory for a party that evening!! But I do have to say the food and service were lovely. On leaving our lovely table by the window was still sadly unoccupied!!
- Official Description (provided by the hotel):
- 4 star hotel in the city centre with 84 ensuite rooms. Newly refurbished in late 2015, one of the first purpose hotels in Europe in 1838. Easy access via M5, 1 mile to Cheltenham railway station. 50 miles to Bristol airport. Meeting room suite (natural light) for 100 people, perfect for weddings, celebrations, meetings or events. AA Rosette award winning Napier Restaurant, Gold Cup Bar andLounge, WiFi internet (public areas and most rooms). Free access to local leisure club. 24 hour room service. Pay parking (12 GBP). ... more less
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- Also Known As:
- Queens Hotel Cheltenham
- Mercure Cheltenham