We stayed here over the valentine’s weekend.
First impressions are good, the hotel is very striking and sits in a central position on the promenade . The interior (lobby, hallways bar are a little gloomy) Check in was relatively quick, and while the bar and lift were pointed out, there was no offer to help with luggage despite we were clearly struggling with four bags.
Our room on the first floor was on the corner and so had windows on two sides. This is the hotels biggest problem. Given the age the windows are single paned and useless at keeping the traffic noise out, so were disturbed by buses, street sweepers, people waiting for taxis etc all night. The vibrations from larger vehicles even makes the head board shake. Secondary glazing would help but i am guessing the size of the windows makes this an expensive option. The noise is such an issue that i wouldn’t choose to stay here again.
We dined in the restaurant both nights: On the first night (which was valentine’s day) they seemed to struggle to serve all tables as quickly and efficiently as perhaps they normally would. Our table wasn’t cleared of the spare wine glasses, and our cutlery was removed between courses leaving nothing to eat our main courses with. Overall the food was reasonable “hotel” type catering. The muscle consommé was a good amuse-bouche if a little large, the aubergine salad was too heavy on the garlic and was a little confused by the pomegranate seeds, the salmon roulade was good but was let down by the chilli pasta which was far too thick and the vegetarian tortellini was again a little thick and while tasty was let down by the colour, it had either browned in the pan or been left under the lights awaiting service. The chocolate fondant again probably suffered from being left on the pass as it was dry, and without any cream a bit of a non event.
Dinner however on the second night was a completely different affair. When we arrived we were the only diners, and so had the full attention of the waiter, who allowed us to swap accompaniments around on certain dishes as the combinations weren’t to our liking and with the pressure off everything was served correctly. The Lemon Sole i had was perfectly cooked, although perhaps the pearl barley was a little heavy. The pomme fondatnt my partner had were very good. The waiter was friendly, chatty, and the challenge for everyone is to provide that level of service and food when the pressure is on.
Breakfast was equally hit and miss. On the first morning everything was fine. We were seated promptly, tea and coffee bought quickly and the breakfast buffet area pointed out. My partner reported that the hot selection was ok, but the sausages were nice. We were surprised that there were no pastries. I ordered from the menu and had the smoked haddock and poached egg which is one of my favorites and didn’t disappoint. The second morning (Sunday) was a complete contrast. We went down at 10:15, well within the serving time which finishes at 11. There were few staff and the ones we did encounter were fairly surly. There were no cereal bowls and when i tracked someone down to bring some they were wet, meaning a trip back to my table to get a napkin to dry said bowl. While i was hunting a cereal bowl down my partner ordered from the menu for me, the haddock as on the first day. The waitress returned to tell me that they didn’t have any, when i said i’d have the kippers instead she simply said no fish today, and i rather got the feeling this was because of the lateness rather than the kitchen having a huge rush on the fishy breakfast. No apology was forthcoming. Just “no fish today”
As mentioned elsewhere the car park comes with a charge of £10 a day. Checkout was straightforward. There was an odd amount debited for a tray charge debited to our room which wasn’t ours which was removed without any bother, and there was an offer to help with luggage unlike on arrival.
We were attending a party at the hotel on the Saturday night, and the hotel have clearly learnt
from the comments below as this was clearly publicised on reception. I did pop back to my room during the evening and i would share the views of others, if i was attending the party then i would have been far from happy. It could hear the band just as well on the first floor as i could in the function room. Again as with the window problem how do you sound proof a building of this age.
All in all we had a great weekend using the hotel as a base, catching up with friends and family. Despite good first impressions the hotel is a little disappointing and if we were to return to Cheltenham we would probably stay elsewhere unless they can sound proof those wonderful old windows somehow.
- Official Description (provided by the hotel):
- Upscale hotel in the city centre with 84 ensuite rooms. One of the first purpose hotels in Europe in 1838 fully refurbished. Easy access via M5, 1 mile to Cheltenham railway station, Cheltenham race course all festivals within a short stroll. 50 miles to Bristol airport. Meeting room suite (natural light) for 100 people, perfect for weddings, celebrations, meetings or events. Award winning Napier Restaurant, Gold Cup Bar gin bar and Lounge, Free WiFi internet (public areas and most rooms). Free access to offsite local leisure club. 24 hour room service. Large car park with pay parking (12 GBP/24 hours). Part of Accor Hotels - Mgallery Collection ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Ebookers, ACCOR, Priceline, Odigeo, Southall Travel, TripOnline SA, Traveltool, S.L.U., Evoline ltd, HotelQuickly and Cancelon so you can book your Queens Hotel Cheltenham MGallery Collection reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Queens Hotel Cheltenham
- Mercure Cheltenham