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“Lovely stay.”

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Queens Hotel Cheltenham - MGallery by Sofitel
Ranked #6 of 23 Hotels in Cheltenham
Certificate of Excellence
Reviewed 27 April 2014

Visited here for just one night and had a great stay. Loved the old fashioned grand feel of the place, from the old rotating door at the entrance to the fabulous historical wallpaper (yes, really) on the main staircase. The staff were brilliant and let me check in early, the car parking I felt was really reasonable (10 pounds) for a good 24 hours in central Cheltenham and the location cannot be bettered. My room was a fair size with high ceilings and a good bathroom. It is situated in Montpellier (small boutique type shops and cafes) and at the top of the Promenade (bigger shops) meaning that you are a few short steps away from lots of lovely shops, places to eat and drink and generally soak up the atmosphere of fabulous Cheltenham. Breakfast was really good, lots to choose from, excellent service and delicious creamy scrambled eggs! I would not hesitate to stay here again, many thanks to all for a lovely short break.

Stayed: April 2014, travelled with friends
Thank CalChris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter W, General Manager at Queens Hotel Cheltenham - MGallery by Sofitel, responded to this reviewResponded 1 May 2014

Dear Guest,

Thank you for your kind comments and compliments. I am delighted that you enjoyed your stay at Mercure Queens Hotel in Cheltenham, and look forward to welcoming you back again soon. Kind regards, Peter Watt

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839 - 845 of 1,330 reviews

Reviewed 27 April 2014

Stayed here as part of partners 50th birthday celebrations. Hotel location was great. Hotel itself is beautiful. The room we had was a lovely big room. Very classic hotel which is what i was looking for and it didn't disappoint!

  • Stayed: April 2014, travelled as a couple
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Thank Harlej
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter W, General Manager at Queens Hotel Cheltenham - MGallery by Sofitel, responded to this reviewResponded 1 May 2014

Dear Guest

Thank you very much for your review. I am delighted that you enjoyed your visit at Mercure Queens Hotel in Cheltenham. I look forward to welcoming you back soon.
Kind regards, Peter Watt

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 April 2014

  • Stayed: April 2014, travelled as a couple
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Review collected in partnership with Accorhotels.com
Thank Martin C
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Peter W, General Manager at Queens Hotel Cheltenham - MGallery by Sofitel, responded to this reviewResponded 23 April 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
An Accor traveller
22
Reviewed 21 April 2014

  • Stayed: April 2014, travelled with friends
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Review collected in partnership with Accorhotels.com
2  Thank An Accor traveller
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Peter W, General Manager at Queens Hotel Cheltenham - MGallery by Sofitel, responded to this reviewResponded 23 April 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 20 April 2014

Grotty room, musty dusty smell, dirty bathroom-so much so I wouldn't use the shower, peephole cover on door would not stay closed, menus and leaflets in room were grubby and dirty, some light switches did not work. Breakfast was ok. Over all a very disappointing stay. Such a shame the room was so bad when the rest of the building is lovely.

  • Stayed: April 2014, travelled as a couple
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Thank SSR921
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter W, General Manager at Queens Hotel Cheltenham - MGallery by Sofitel, responded to this reviewResponded 23 April 2014

Dear Guest,

I am sorry that on this occasion you were disappointed with your stay at Mercure Queens Hotel in Cheltenham. I treat all feedback with the utmost seriousness and have contacted you direct to inform you of the upcoming programme to refurbish the hotel.

Kind Regards
Peter Watt

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Reviewed 12 April 2014

My wife and I had a Saturday night away in this hotel ,we have visited numerous times,unfortunately we ended up in a room that was as wide and long as it was high, small bed,small tv,and we were woken at twenty past three in the morning by some other guests coming back noisily .the breakfast was good and the staff were friendly but the room and sleep quality put a dampener on our stay

  • Stayed: April 2014, travelled as a couple
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Thank john c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter W, General Manager at Queens Hotel Cheltenham - MGallery by Sofitel, responded to this reviewResponded 23 April 2014

Dear Guest,

Thank you for taking the time to write a review about your recent visit to the Mercure Queens Hotel in Cheltenham. I apologise that on this occasion you were disturbed by noisy guests.

I hope this experience will not deter you from visiting us again.

Kind Regards

Peter Watt

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Reviewed 10 April 2014

I recently stayed here in March during the festival. The hotel is very nice and centrally located. Our room was lovely and the hotel has a regal feel to it. I really have no complaints except that during the Festival this hotel turns into a fraternity house at night. It seems to be the main attraction for after hours partying. Please avoid if you would like to get a peaceful night's sleep.

  • Stayed: March 2014, travelled with friends
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Thank Karen262014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter W, General Manager at Queens Hotel Cheltenham - MGallery by Sofitel, responded to this reviewResponded 23 April 2014

Dear Guest,

Thank you for taking the time to write a review about your recent visit to the Mercure Queens Hotel in Cheltenham. I apologiser that at the time of your visit we were extremely busy and hope that this will not deter you from visiting us again.

Kind Regards
Peter Watt

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Queens Hotel Cheltenham - MGallery by Sofitel

Address: Promenade, Cheltenham GL50 1NN, England (Formerly Queens Hotel Cheltenham MGallery Collection)
Region: United Kingdom > England > Cotswolds > Cheltenham
Amenities:
Bar / Lounge Restaurant Room Service Suites Wheelchair access
Hotel Style:
#5 Luxury Hotel in Cheltenham
#5 Business Hotel in Cheltenham
Price Range: £97 - £198 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Queens Hotel Cheltenham - MGallery by Sofitel 4*
Number of rooms: 84
Official Description (provided by the hotel):
Upscale hotel in the city centre with 84 ensuite rooms. One of the first purpose hotels in Europe in 1838 fully refurbished. Centre of town, easy access via M5, 1 mile to Cheltenham railway station, Cheltenham race course all festivals within a short stroll. 50 miles to Bristol airport. Meeting room suite (natural light) for 100 people, perfect for weddings, celebrations, meetings or events. Award winning Napier Restaurant, Gold Cup Bar gin bar and Lounge, Free WiFi internet (public areas and most rooms). Free access to offsite local leisure club. 24 hour room service. Large car park with pay parking (12 GBP/24 hours). Part of Accor Hotels - MGallery Collection ... more   less 
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Also Known As:
Queens Hotel Cheltenham
Mercure Cheltenham

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