I attended an Evening wedding reception where the service and attention to detail was appalling. Reception couldn't be bothered to show us to the event. The bar had nobody serving and when somebody arrived we were charged £13.10 for an ordinary bottle of beer and a vodka and lemonade which is fine if the service is special - it wasn't. During the evening the staff were clearing away and preparing for something else but doing so whilst we were trying to socialise and enjoy the event. It was as though we were in their way. I wouldn't recommend holding an event here, certainly not an evening Wedding reception. Fortunately it didn't distract from the enjoyment for the lovely couple and we didn't allow it to spoil our evening.
- Official Description (provided by the hotel):
- Upscale hotel in the city centre with 84 ensuite rooms. One of the first purpose hotels in Europe in 1838 fully refurbished. Easy access via M5, 1 mile to Cheltenham railway station, Cheltenham race course all festivals within a short stroll. 50 miles to Bristol airport. Meeting room suite (natural light) for 100 people, perfect for weddings, celebrations, meetings or events. Award winning Napier Restaurant, Gold Cup Bar gin bar and Lounge, Free WiFi internet (public areas and most rooms). Free access to offsite local leisure club. 24 hour room service. Large car park with pay parking (12 GBP/24 hours). Part of Accor Hotels - Mgallery Collection ... more less
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- Also Known As:
- Queens Hotel Cheltenham
- Mercure Cheltenham