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“Executive hotel”

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Queens Hotel Cheltenham MGallery Collection
Ranked #7 of 23 Hotels in Cheltenham
Certificate of Excellence
Reviewed 24 July 2014

An old and charming building with lots of original features. The room I had was a large executive double with a large bathroom. The wallpaper in the central staircase - of which all the rooms spread - was designed by Pugin - same wallpaper as is in the House of Commons I think. Original, unusual, great breakfast!

Stayed: May 2014, travelled on business
Thank marcuswilson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark P, General Manager at Queens Hotel Cheltenham MGallery Collection, responded to this reviewResponded 29 July 2014

Dear Guest,
Thank you for taking the time to write a review. I am pleased that you enjoyed your stay at Mercure Queens Hotel in Cheltenham and look forward to seeing you again in the near future. Kind regards, Mark Platt

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766 - 772 of 1,296 reviews

Reviewed 22 July 2014

We stayed in the Queens hotel on a recent visit to Cheltenham. We enjoy a beautiful room on the first floor in the corner - well worth asking for if you get the chance, as it is huge for a standard room!

The breakfast next morning was delicious, and the buffet was varied and had something for everyone.

A quick 2 minute walk down the promenade will see you at the main set of shops in Cheltenham. A lovely place.

Room Tip: Ask for the corner room on the first floor - it is huge for a standard double! We were pleasantly s...
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  • Stayed: September 2013, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Miss_Holly_S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark P, General Manager at Queens Hotel Cheltenham MGallery Collection, responded to this reviewResponded 24 July 2014

Dear Guest

Thank you very much for your review. I am delighted that you enjoyed your visit at the Mercure Queens Hotel in Cheltenham. I look forward to welcoming you back soon.
Kind regards,
Mark Platt

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 July 2014

We are back at the Queens for a family visit and I gather there are to be some refurbishments soon but if so please don't destroy the charm of this hotel which is the elegance of the Regency period combined with the friendliness of family run hotel (although I realise it is no longer family run hotel but owned by Mercure).
As a example, what used to be the Savoy Hotel years ago, nearby, became the Kandinsky - nice quirky, fun, and is now the Montpellier Chapter and has in our view lost all its character, charm and become a ghastly Farrow and Ball make over with no soul or charm of the previous building, in spite of what must have cost a fortune. We only visited for a light lunch but that was enough.
The Queens has a lot to recommend it but inevitably is let down by simple things like our old bathroom mains cold tap having no water pressure (it didn't bother us but means we can't give it 4 stars). The staff at reception were excellent as were some in the breakfast room and if I may say so especially the ones from abroad - smiley, helpful, efficient. George the barman was great and pleasant to talk to (a student I believe).
One massive drawback and I am not sure what can be done about it: our room was at the front (210) and on the Friday and Saturday nights we stayed, a night club on the opposite corner has some how managed to get a licence to play loud thumping music til 4.30 am. What on earth is Cheltenham Council doing to allow it in the centre of this wonderful town? I had to make ear plugs for myself but still it kept me awake which is why I know it was still thumping out at 4.30 - 5.00 am.
Double or triple glazing might fix it.

Room Tip: Avoid rooms at the side or front
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  • Stayed: July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank Chris W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark P, General Manager at Queens Hotel Cheltenham MGallery Collection, responded to this reviewResponded 24 July 2014

Dear Guest,

Thank you for taking the time to write a review.
The refubishment due 2015 will indeed be in keeping with the regency heritage of the hotel and any works will be respectful and encapsulate the hotels historic past.
I do hope to welcome you back next year when you can experience the restoration.
Kind Regards
Mark Platt

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Reviewed 20 July 2014

I was concerned about going here as there were a number of reviews which sounded that it was over the hill and waiting for its reno in 2015, but we needed to visit Cheltenham, the location is great and it was only for one night. Wow! We were very pleasantly surprised! The hotel did not look that run down and you had to look hard to find why they were going to renovate next year (but if you did look then you could see, but this was only because w looked!)

The bar is an absolute delight. Just what a cosy hotel bar should be. Great atmosphere. We had an excellent meal in the restaurant with good service. The staff wee very attentive and our room, # 209, was extremely good, overlooking the park and well appointed. Often we find your reviews spot on but the bad ones we saw for this hotel were well off the mark.

  • Stayed: July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank YauKui
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark P, General Manager at Queens Hotel Cheltenham MGallery Collection, responded to this reviewResponded 24 July 2014

Dear Guest

Thank you for your kind comments and compliments. I am delighted that you enjoyed your stay at Mercure Queens Hotel in Cheltenham, and look forward to welcoming you back again soon. Kind regards, Mark Platt

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Reviewed 20 July 2014

Live locally and have come to The Queens before for afternoon tea or drinks and have never been disappointed, and today was no exception. Came on Sunday for afternoon tea in the sun and was warmly welcomed by staff and shown to our table outside. The staff are very helpful and knowledgable about the food. The afternoon tea was delicious with great variety and all locally sourced. The scones were easily the best - could easily eaten just a plate of those! Fully recommend The Queens hotel for its friendly staff and great food - a gem in Cheltenham.

  • Stayed: July 2014, travelled as a couple
    • Service
Thank Ben S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark P, General Manager at Queens Hotel Cheltenham MGallery Collection, responded to this reviewResponded 24 July 2014

Dear Guest

Thank you for your very kind words. They are very much appreciated and my team will be delighted to hear that their efforts are appreciated and that you had an enjoyable afternoon tea. I look forward to welcoming you back again.
Kind regards, Mark Platt

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Reviewed 20 July 2014

The location and exterior of this hotel is great, really impressive and dramatic, whilst being a stones throw away from shops, bars, etc. Rooms were ready on arrival, so up we went. The stairs have a replica of the original wall paper, which is stunning, but a bit eye boggling as it desperately fights with the equally patterned carpet, which is a shame. This inner atrium stair case area is pretty cool through. Once into the corridor where the bedrooms area, the carpet changes and older and more scruffy, the walls and inner doors need a touch up and a good scrub. My room is good...nice bed and room furniture with views over the street to people watch. (Although lots of noise throughout the night). Average bathroom..clean, mine is nicer at home. I didn't like the little kettle..it was old and looked like it needed cleaning. Also, one sad packet of broken digestives does not a 4 star feel make. My friend had a room that face into the hotel rather than the street and had a terrible view of the kitchens air vents, yet was paying the same price.

Room Tip: If you don't mind street noise, ask for a room that over looks the street.
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  • Stayed: July 2014, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank Sarah S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark P, General Manager at Queens Hotel Cheltenham MGallery Collection, responded to this reviewResponded 24 July 2014

Dear Guest,

Thank you for posting your thoughts on here, we really value your feedback. I look forward to welcoming you back at Mercure Queens Hotel in Cheltenham. Kind regards, Mark Platt

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 July 2014

Booked the hotel for a short break as part as our 25th Wedding anniversary. Booked on the strengthen of location and external appearance. Read the reviews and there was nothing bad, but many commented on how tired the hotel looked and needed refurbishment. Wished we had listened, the stay wasn't bad but given we paid considerable more for this hotel we expected more and were disappointed. The room was small, very outdated in terms of décor and furniture. No valance on the bed the base which made it look shabby and the gloss on the bathroom door had yellowed in places and looked neglected. Breakfast was nice. Staff were helpful and pleasant. What summed it up for me was when we were checking out, we were asked if we'd enjoyed the stay and we said it was ok. The Receptionist asked why only ok and we outlined our comments made above. She said sorry, we know and that's why we are having a major refurbishment of the hotel in January 2015. If they know this why charge the prices they do?

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Service
Thank Dave F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark P, General Manager at Queens Hotel Cheltenham MGallery Collection, responded to this reviewResponded 24 July 2014

Dear Guest,

I am sorry that on this occasion you were disappointed with your stay at Mercure Queens Hotel in Cheltenham and that you were unhappy with the rate.

I hope most sincerely that despite this you will feel able to continue to visit us in the future.

Kind Regards
Mark Platt

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Queens Hotel Cheltenham MGallery Collection

Address: Promenade, Cheltenham GL50 1NN, England
Region: United Kingdom > England > Cotswolds > Cheltenham
Amenities:
Bar / Lounge Restaurant Room Service Suites Wheelchair access
Hotel Style:
#5 Business Hotel in Cheltenham
#6 Luxury Hotel in Cheltenham
Price Range: £107 - £239 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Queens Hotel Cheltenham MGallery Collection 4*
Number of rooms: 84
Official Description (provided by the hotel):
Upscale hotel in the city centre with 84 ensuite rooms. One of the first purpose hotels in Europe in 1838 fully refurbished. Easy access via M5, 1 mile to Cheltenham railway station, Cheltenham race course all festivals within a short stroll. 50 miles to Bristol airport. Meeting room suite (natural light) for 100 people, perfect for weddings, celebrations, meetings or events. Award winning Napier Restaurant, Gold Cup Bar gin bar and Lounge, Free WiFi internet (public areas and most rooms). Free access to offsite local leisure club. 24 hour room service. Large car park with pay parking (12 GBP/24 hours). Part of Accor Hotels - Mgallery Collection ... more   less 
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Also Known As:
Queens Hotel Cheltenham
Mercure Cheltenham

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