Looking forward to this stay for ages. Was promised "my supervisor will respond to your complaints" but 3 days later still not heard a sausage. To precis:
no air-con first night;
poor breakfast and then incorrect/incomplete orders brought out, with surly service 2 mornings running;
room left open by housekeeping- fortunately nothing stolen;
room service drinks brought unopened, then told I wasn't 'allowed' a bottle opener;
room that had air con was very shabby with tiny bathroom;
tea tray not replenished;
bar ran out of each beer my husband was drinking, then staff started moving furniture all around us;
sandwiches served with an espresso cup of soup????
Restaurant manager could see I was unhappy and avoided eye contact- left it to waitress with little English to deal with.
Reception often did not answer telephone. When they did were unable to understand me mostly.
Really disappointed, as other Mercure hotels we have stayed in have been fab. This one was reminiscent of Fawlty Towers!More
- Free Wifi
- Breakfast included