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“Superb Gem at the edge of the Cotswolds”
Review of Ellenborough Park

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Ellenborough Park
Ranked #4 of 23 Hotels in Cheltenham
Certificate of Excellence
Reviewed 15 September 2011

I have to say that I normally stay at the very good Hotel du Vin when I come to Cheltenham, but on this occasion the place was fully booked and for a little more cost, I booked a room here, as the hotel was actually a few miles closer to my meetings.

I should also point out the usual introduction; global executive for a multinational who has been travelling the world for 15 years, as well as a father with kids who likes to holiday, with over 150 days a year in hotels from the Four Seasons to the Holiday Inn Express.

So…The Ellenborough Park…my headline? An excellent hotel with impeccable service, superb facilities, and very little to fault a growing reputation that is very well deserved.

As you drive up the long driveway around the historic house, and look at the sweeping vistas, you already know you are staying someone rather special. Check in was smooth, with an attentive bellboy (who looked genuinely surprised when I tipped him) and efficient receptionist.

I was in Room 7, just a regular ‘Classic’ room. It looked spotless, and clearly very recently refitted to the very highest standards. Very tasteful furnishings, a flat screen plasma, minibar, loads of storage space, two windows with different views, and a very inviting large king size bed.

The bathroom was small, but very nicely presented, with a huge shower and every amenity you could wish for. It didn’t have a bath – which was a shame.

I have three top pet hates in hotels and these guys scored 2/3 which is impressive;

1) Having to pay for slow Internet connection – what a delight to open my two laptops and log on to fast free perfect wireless (well done and other hotels – please take note!)
2) Hotels that have TV sound piped into the bathroom that never seem to have the control working – a weird ‘hate’ I admit, but again, I could actually listen to the news in the morning as I shaved – well done
3) And the fail? Far too much paper all around the place – everywhere you looked a note on something or other…but that’s a very minor fail in fairness

The grounds are stunning, as are the superb historic reception and dining rooms and the swimming pool looked very inviting.

I had room service, which was fast and hot, but I do think the menu was a little restricted and I had breakfast in the dining room in the morning which was one of the best I have had in any hotel.

Service everywhere was flawless and the attention to detail impressive. On arrival I asked for my shirt to be pressed, and by the time I put the phone down, Housekeeping was at the door. They then phones me to say that they thought the shirt had picked up some dirt in the case, and that they would wash and press it for me…excellent.

A strange observation was that my bed (a king) was actually two singles put together which meant I spent a lot of the night in the growing gap in the middle of the bed. Strange, because you couldn’t separate the bed into two singles so I didn’t understand why they didn’t use a regular King mattress. But again, a minor point.

To sum up, a great place, fantastically managed and beautifully restored and although it is expensive, go and treat yourself!

  • Stayed: September 2011, travelled on business
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2  Thank milesw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,302 - 1,308 of 1,357 reviews

Reviewed 10 September 2011

If your after the wedding of a life time then stop looking now. we looked at wedding venues before, and this place beats them by miles. Completely exceeded all our expectations and our guests were amazed. Its the detail which counts, its the little things which makes it such a perfect day, like the mood lighting and electic blinds in the wedding breakfast area. need i say more! Ellenborough park should be classed a 6 star. I can understand why they are winning awards even though its only just opened april 2011. thanks to all the staff. Mr and Mrs pinington.

  • Stayed: September 2011, travelled with family
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1  Thank pthev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 September 2011

we stayed at Elleborough park for our Wedding anniversary, It was the most amazing experience we have ever had. The location is just magical the service and facilities are Just 5* "Would recommend having a relaxing massage at the spa" Being a chef myself the food was first class with lots of choice & very helpful staff. We stayed in the most luxurious rooms with a superior four posterbed and a beautiful ensuite.

We never wanted to go home thank you everyone for the most relaxing enjoyable stay.

Mr & Mrs Mills

  • Stayed: August 2011
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Thank leonski40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 September 2011

Oh boy. I did not realise that this hidden gem would be this good. This was a weekend break for our wedding anniversary, so wanted it to be a bit special. Well, it pretty much exceeded our expectations. We booked a standard room (they call it The Classic room). On arrival, the Manor House was stunning. As we drove up, 2 very well presented young men greeted us and took the car away to be parked for us. Our luggage went on ahead. The receptionist was very welcoming and invited us to be seated as she booked us in. She was very professional, but still warm. Then, to our amazement, she invited us to be shown around the hotel, which we happily did. There is even a boot room where you may borrow socks and green wellies for walking. The tour was brief and ended up at the door to our room. As the door opened, the wow factor hit us. A four poster bed, very high quality furniture and fittings and a superb bathroom with a shower enclosure large enough for a rugby team (said my wife), a netball team I preferred to think. The room (room 6) had a south facing view of the grounds. The room offered the usual extras, but in addition, magazines, radio times, with a bookmark inserted on the correct date (honest!) binoculars (actually these were missing), umbrella, torch! Free wifi. the TV had a clever door enclosure if you wanted to hide it away. Slippers, bath robes, lovely shower gels etc. The room was spotlessly clean and the bed very comfortable. There is an evening turn down service which is very good. We booked a celebration package, which comprised of one night in the fine dining room, 1 night in the Brasserie and 2 cream teas (which we used as lunch). The cream teas are divine. Scones baked to order (you actually book a time slot), choice of teas, served by wonderful serving staff in the great hall. It could have done with some very feint "musak" in the background as you could here a pin drop. Every area of the hotel is lovely and the recent refurbishment has been completed to the highest of standards and respected the property's heritage too. The fine dining was superb. The food was excellent and prepared to the exact request. The wine is very expensive, but you have to push the boat out sometimes, right? The sommelier (a Spanish chap) was first class. If I have to find one slight negative, it is again, the lack of atmosphere due to no background music - this dining room is screaming out for a pianist or similar, just to set the scene perfectly. The management should give this serious thought. The Brasserie (2nd night) was also very good and had a lot more atmosphere (largely due to several young children, we dine early) but all good. We used the Spa, adjacent to the main building, which was equally excellent. the staff there were 1st class and very friendly. I took a 25 minute massage and the masseur was very attentive and put you at ease. The changing rooms were divine and I dawdled there on my own, just because it was so luxurious. The spa hot tub was nice, if small, but no bother. I did not get to use the outdoor pool, but took a look and it looked lovely. Again, changing rooms excellent. The extensive grounds were well kept and some nice walks can be had. Overall, I think this is a pricey hotel, but you get what you pay for. Despite the excellence of the property, facilities and accommodation, it was the staff that ultimately made this a heavenly place to be. I tip my hat to the person who has put together such an excellent, well trained set of staff, I would not have thought it possible. If there is a hotel in the United Kingdom better than this, then I would very much like someone to tell me about it.

Room Tip: Book a room in the main Manor house
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  • Stayed: August 2011, travelled as a couple
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2  Thank WeirdFish63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 August 2011

I visited Ellenborough Park recently and had a fantastic stay. The hotel has been recently refurbished, and the attention to detail ensuring guests' comfort is superb. The staff are extremely professional, and the attentiveness of their service sets this property apart from mere four-star hotels!

For the outdoor enthusiasts, the hotel has a boot room with wellies available for exploring the trails nearby. Cleeve Hill across the road affords some fantastic views of the racing grounds and surrounding countryside.

Room Tip: I'd recommend requesting a room in the older part of the hotel if possible
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  • Stayed: August 2011, travelled as a couple
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Thank jjcantab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 August 2011

My boyfriend took me to Ellenborough Park as a birthday surprise. What an amazing hotel - brilliant mix of old and new with friendly staff and the food....wow.
The room was luxurious without trying too hard. Large and airy with a massive bathroom and a gorgeous freestanding bath.
The staff were friendly and professional at all times - they were even kind enough to actually take away some garments for ironing when we were running late for our dinner reservation.
The food at the restaurant was terrific - beautifully presented with attentive and knowledgeable staff
on hand for any questions.
The grounds and building itself were immaculate - in the evening we went for a wander around outside before heading to the bar area for a drink.
Thoroughly enjoyed our time there and would definitely recommend a visit. We didn't make it into the spa but from the blurb in the room it looks on par with the rest of the hotel.

  • Stayed: August 2011
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1  Thank Joallan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 August 2011

I stayed as a last minute decision as I had heard that it is the best hotel in the area. I arrived late, after a conversation with a very helpful member of staff had agreed my stay.

The 2 members of staff were great and the only thing that would have ruined my stay was feather bedding. I had arrived so late that I nearly stripped the bed to save the headache that sometimes arrises, even in the best of hotels. I normally arrange for alternative bedding before my arrival and even then I have slept with no pillows or duvet! All 5 star hotels!

The welcome was so great and the room so gorgeous that I wanted to fully appreciate the room, I called down to reception and wondered what kind of reaction I would get! It was late!

The 2 members of staff were again fantastic and I had the most perfect evening, I almost forgot that I was there on business, which rarely happens!

It is a truly beautiful place, luxurious and with great staff. I will certainly be staying again as soon as I can get back.

Room Tip: Mine was a standard and it was lovely, with a stunning bathroom
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  • Stayed: July 2011, travelled on business
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Thank hww1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Ellenborough Park

Address: Southam Road, Cheltenham GL52 3NJ, England
Region: United Kingdom > England > Cotswolds > Cheltenham
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Cheltenham
#1 Romantic Hotel in Cheltenham
#1 Family Hotel in Cheltenham
#3 Luxury Hotel in Cheltenham
Price Range: £158 - £567 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Ellenborough Park 5*
Number of rooms: 61
Reservation Options:
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Also Known As:
Ellenborough Park Hotel Cheltenham

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