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“5* Staff”
Review of Ellenborough Park

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Ellenborough Park
Ranked #2 of 22 Hotels in Cheltenham
Certificate of Excellence
Liverpool, United Kingdom
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“5* Staff”
Reviewed 28 July 2013

My husband and I stayed at this hotel for our 25th wedding anniversary. It was perfect from beginning to end. We were a little daunted when we pulled up at the front in our VW Golf and the two cars in front of us were Aston Martin Vantages, however the valet parking staff never batted an eyelid and took our keys and carried our bags with a big cheery smile. The hotel itself is beautiful, but what sets this hotel apart is the staff, from the front desk staff to the gardeners, everyone one was lovely, they always had a smile on their face and took the time to say hello, and ask about your day or your plans. We had a luxury room by the pool with a little private terrace, there is a side entrance from the hotel to the pool and if you use this entrance it is only a few steps to your room, (but down a few steps and I can't remember seeing any disable access that way, so check it out.) Our room (20) was large with free standing roll top bath and a fantastic shower in the bathroom. However, As the weather was fantastic I did get to use the pool and the very comfy loungers. The pool isn't massive but big enough to cool off. The spa is small but we used it on two separate occasions and there was only one other couple in there each time so there was plenty of room. We both had treatments, and although there weren't cheap they were both great. We ate in both the fine dining and the Bistro, and both were lovely, the bistro is more casual, but the fine dining wasn't stuffy in any way, we still had a laugh with the staff and the cheese trolley was a sight to behold! The bar was comfortable and again staff were fantastic, very friendly and made you feel welcome. Our 3 days were fantastic, there was only one slight gripe and that was the Wi-Fi connection, which was poor or non existent as was the telephone signal, which can be irritating. The only other point was the in the hotel details it says that if you want to leave a tip for the staff, you can get an envelope from reception on check out and the tips are shared. We thought this was a great idea, so didn't tip during our stay, I asked for the envelope one check out, but they didn't seem to understand what I wanted and they gave me an ordinary window envelope and I didn't feel confident that it would get back to the staff as intended, it maybe better to tip as you go. The final lovely touch was went the valet parkers brought our car back they left a tin of mints and a note saying "we hope you enjoyed your stay". Overall we loved this hotel and will definitely go back.

Room Tip: Pool rooms are close to side entrance of the hotel. I'm not sure you need to upgrade to the luxu...
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  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank denise195556
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EllenboroughPk, General Manager at Ellenborough Park, responded to this review, 12 August 2013
Thank you for your review and especially your comments regarding the teams here.
Its is disappointing to read about your concerns with theWi-fi and phone and we are currently reviewing these. Regarding tips please rest assured that the envelope contents would be shared with all the right people.
We look forward to seeing you here again soon.
Kind regards
John Hanna
Ellenborough Park
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Traveller tips help you choose the right room.   Room tips (300)
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English first
Birmingham, United Kingdom
Level Contributor
258 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
Reviewed 24 July 2013

interesting revamp of an old country house Large rooms with all comforts great grounds although we didnt get to see too much due to untimely thunderstorms breakfast was really nice despite having to wait 15 minutes for my coffee Not sure about piped tv sound into the bathroom but the large shower in a glass booth made up for it

  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank witsend18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EllenboroughPk, General Manager at Ellenborough Park, responded to this review, 31 July 2013
Thank you for your recent review. We are sorry about the untimely weather as the grounds and outside spaces of the hotel make for enjoyable walks. We are pleased that you enjoyed your stay and apologies for the 15 minute wait for your coffee.
we look forward to welcoming you here again.

Kind regards

John Hanna
Ellenborough Park
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brighton
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 22 July 2013

My husband, two adult daughters and I stayed here for 4 nights last week and we had a superb time. It lived up to all the reviews I had read before booking. We normally go abroad but decided this year it would be easier to stay in England and I am so pleased we did. With the weather being so hot we were able to enjoy the swimming pool which very rarely had more than 2 other people in it. We stayed in rooms 55 and 57 which were both delightful. Our room had a 4 poster bed and our daughters' room had a small patio with table and chairs which we used each evening for pre dinner drinks. The staff were all very helpful and courteous.

Breakfast was delicious with a vast array to choose from. The cooked breakfast was perfectly cooked. Although this is a very expensive hotel everything was of a very high standard and I would love to return.

Room Tip: We were in the luxury rooms but took advantage of their special offer.
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  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pamela W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EllenboroughPk, General Manager at Ellenborough Park, responded to this review, 31 July 2013
Thank you for your review. July was a wonderful month for warm sunny weather and we are pleased that you chose Ellenborough Park for your holiday. We are pleased that everything lived up to your expectations. The hotel is also very comfortable in the Autumn should you wish to explore the surrounding countryside so we look forward to seeing you all here again.

Kind regards
John Hanna
Ellenborough Park
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Brisbane, Australia
Level Contributor
46 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 19 July 2013

Stayed for 2 nights. Was visiting from Australia. No family rooms so the the kids had an adjoining room. Expensive to pay for 2 rooms but you get what you pay for. The hotel is steeped in history with a great blend of modern and old. Rooms beautifully clean...every corner was dust free as you would expect. The bed was amazingly comfortable....will see if I can buy one in Australia. Thank fully our rooms had air conditioning as the weather in the UK was hotter than Australia. As such the rooms were cool and quiet. Underfloor heating in the bathroom ensured a lovely temperature in the morning. Stayed with a hoard of family so fully utilised pool, brasserie and bars. Would have been nice to use the spa too but did not have time. Breakfast was really good.

Room Tip: We had family staying in a range of rooms in the hotel. They all seemed nice.
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  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank kangaray
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EllenboroughPk, General Manager at Ellenborough Park, responded to this review, 31 July 2013
We are delighted that you all enjoyed your stay here at Ellenborough Park. It must be strange to be staying in England when the temperature was so high. We are pleased that the air-conditioning was efficient for your stay. We are pleased too, that all members of your family enjoyed the facilities here at the hotel. Next time, try to make time to experience the Spa and one of our signature Babor treatments.
Kind regards
John Hanna
Ellenborough Park
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bucharest, Romania
Level Contributor
29 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 14 July 2013

Very nice old place with a few modern additions done just right. The dining areas are absolutely fabulous and full of history. You really feel like an aristocrat here, but its not opulent or overwhelming. It's cozy, like a countryside manor. There's lots and lots of green grass and beautiful vegetation around, with a racecourse not far away and even field hares jumping across the lawn!

The only thing keeping me from giving this place five stars (though I would have given it four and a half, if I could) is that there's a bit of noise from car traffic. Not audible in the rooms, mind you! Just when you're walking around. And it's a shame too, because the surroundings do really encourage walking around and the traffic noise is just enough to keep you from fully relaxing. Other than that, it's an oasis of peace.

The staff are a lovely, multicultural bunch. Young, lively and very helpful.

Rooms are excellent, food just as great.

Room Tip: Rooms in the Woodland Court building are right by the pool. That can be either good or bad. It's...
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  • Stayed July 2013, travelled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank omieosutaunu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EllenboroughPk, General Manager at Ellenborough Park, responded to this review, 31 July 2013
Thank you for your review. We are delighted that you enjoyed everything about the hotel particularly the multicultural team that we have working here.
We look forward to seeing you here again.
Kind regards

John Hanna
Ellenborough Park
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
carshalton surrey
Level Contributor
86 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 11 July 2013

We arrived in time to have the afternoon tea which compared favourably with the top London hotels.A minor criticism would be to have more sandwiches and less cakes.The scones were superb and the setting was superb.
The room was comfortable and quiet .The staff were attentive without being obtrusive.
I had the English breakfast in the morning with the addition of the black pudding which I enjoyed.
The only other problem we had was finding it as the hotel has such a small sign outside.It would help to have a sign further along the road .

Room Tip: We had a room in the old part which is more central
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  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank carshalton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EllenboroughPk, General Manager at Ellenborough Park, responded to this review, 17 July 2013
Thank you very much for your recent review. We are very pleased that you enjoyed your afternoon tea and breakfast particularly the black pudding.
Regarding the signs to direct you to the hotel we are working closely with the two councils to try and alleviate this problem.
Thank you for the comparison to the Top london hotels high praise which we appreciate.
Having found us once we hope you find your way here again soon.
Kind regards
John Hanna
Ellenborough Park
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Oslo, Oslo, Norway
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 10 July 2013

If you are after a luxurious retreat, look no further! Fantastic place overlooking the Cheltenham area. Large rooms with spacious beds. Wonderful outdoor pool and a kitchen to kill for. Great staff and great service. We will come back, bringing family and more friends. The absolute best hotel I've stayed at in this part of the country.

  • Stayed July 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BRSO_Oslo_Norway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EllenboroughPk, General Manager at Ellenborough Park, responded to this review, 17 July 2013
Thank you so much for your review, we are delighted that you had such a good stay with us.
We look forward to seeing you here with your family and friends soon.
Kind regards
John Hanna
Ellenborough Park.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ellenborough Park

Property: Ellenborough Park
Address: Southam Road, Cheltenham GL52 3NJ, England
Region: United Kingdom > England > Cotswolds > Cheltenham
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Cheltenham
#1 Business Hotel in Cheltenham
#1 Romantic Hotel in Cheltenham
#2 Luxury Hotel in Cheltenham
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Ellenborough Park 5*
Number of rooms: 62
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Also Known As:
Ellenborough Park Hotel Cheltenham

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