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“The perfect retreat.” 5 of 5 bubbles
Review of Ellenborough Park

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Ellenborough Park
Ranked #2 of 22 Hotels in Cheltenham
Certificate of Excellence
england
Level Contributor
149 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
“The perfect retreat.”
5 of 5 bubbles Reviewed 29 September 2013

Situated on the edge of Cheltenham overlooking the race course. A beautiful building with oodles of charm. Check in was efficient and we were shown to lovely classic room. It had a large bathroom with a great roll top bath. The room itself was spacious with great facilities. The staff were an absolute delight. We visited the spa and walked through the gardens. If you want more of a trek there is a boot room to borrow boots from. We had a drink in the bar which was bright and modern. Dinner in the Beaufort restaurant was excellent. Very attentive service and superb food. Wine/drinks inexpensive. The somellier was a charming girl. Turn down service was good, we had a thoroughly enjoyable stay. Would highly recommend.

  • Stayed September 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank hixy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EllenboroughPk, General Manager at Ellenborough Park, responded to this review, 4 October 2013
Thank you very much for your review, we are delighted that you enjoyed your stay so much and that everything was to your satisfaction. It is always a pleasure to hear from guests who have enjoyed every aspect of their stay with us.
We look forward to seeing you here again.
Kind regards
John Hanna
Ellenborough Park
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,208 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (289)
Date | Rating
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English first
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 28 September 2013 via mobile

Wow! I loved this this hotel. The staff, service, food and facilities are all amazing! It is a beautiful place to stay it has a boot room in case you would like to explore the area and a heated swimming pool and gym. I stayed here on a business trip and I will definitely advise that we book here again!

  • Stayed September 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kirstyboo123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EllenboroughPk, General Manager at Ellenborough Park, responded to this review, 4 October 2013
Thank you for your very kind comments we are delighted that you love our Hotel. We look forward to seeing you here next time for pleasure.
Kind regards
John Hanna
Ellenborough Park
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Prestbury
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed 27 September 2013

We would like to highly recommend Ellenborough Park after holiding our wedding reception here in August.We have visited a few times due to us living very near in prestbury and each time was a wonderful experience but our wedding reception was just superb.
We would like to thank Erika Steward who planned the event fantastically and from the start we knew we were in good hands.
The venue is simply beautiful and the service,food and beverages are 5 star.
We are so glad we chose Ellenborough for our perfect dream wedding.
A big thankyou to all the staff members who worked hard on our wedding day.

  • Stayed August 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank crissyboy12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EllenboroughPk, General Manager at Ellenborough Park, responded to this review, 4 October 2013
Firstly, we would like to congratulate you on your wedding and are delighted that your wedding reception was everything that you had hoped for. Erika was delighted to have been individually mentioned and would also say that it is a real team effort so thank you on behalf of us all here.
We look forward to seeing you here again soon.
Kind regards
John Hanna
Ellenborough Park
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
UK
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 25 September 2013

My only regret about this hotel was that I was lonly staying one night. I chose it off the internet as a convenient break on a journey down south and could not have been happier with my choice. It is a beautiful buildling, the staff were helpful, the swimming pool was lovely and the food divine. Our dinner was the highlight - delicious food and an excellent sommelier helped us choose a lovely wine. Extra touches such as cleaning the windscreen and putting a bottle of water into the car for the journey onwards a great idea - costs alsmot nothing but such attention to detail makes you want to come back again.at the earliest opportunity.

One tiny criticism is that I was in a downstair mews room - absolutely beautifully appointed, but the sound proofing from the room above not good - could hear the occupant coughing and walking around. Might be an idea to look at better sound proofing when you next do a re-furb.

  • Stayed August 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank TSElliot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EllenboroughPk, General Manager at Ellenborough Park, responded to this review, 4 October 2013
Thank you very much for your review of Ellenborough Park. We are very pleased that you enjoyed dinner and your overnight stay.
Thank you too for your comments regarding your room and sound-proofing, I am sorry that the room fell slightly short in terms of your sleep quality we will need to review this in view of your comments.
We look forward to seeing you here again and hope that you can stay longer next time.
Kind regards
John Hanna
Ellenborough Park
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
northampton
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 24 September 2013 via mobile

This beats the lot, rooms have everything,quality and taste, and staff go to extremes to make your stay memorable without being overbearing. Unique and totally the best place I ve ever stayed, not even mentioning how fabulous the cuisine is.

Stayed September 2013, travelled with family
Helpful?
1 Thank trishwillo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EllenboroughPk, General Manager at Ellenborough Park, responded to this review, 27 September 2013
Thank you for your wonderful review. We are very pleased that you enjoyed every aspect of your stay here, our teams work hard to give guests the best possible experience and we are delighted to receive this feedback. Thank you.
Kind regards
John Hanna
Ellenborough Park
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hull
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 22 September 2013

My husband booked this rather grand hotel as a surprise for our 20th wedding anniversary. What a treat. The whole experience was superb from arrival through to departure. Staff exceptionally helpful. Bedroom pure luxury and comfort. Food delicious. Surroundings breathtaking. Lots of little extras too, complimentary newspaper, rose petals sprinkled on the 4-poster bed, mints/water left in the car for journey home. Even if I tried very hard, I couldn't find the smallest niggle - Perfect venue for a romantic weekend in every sense of the word.

  • Stayed September 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank RhondaHull
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EllenboroughPk, General Manager at Ellenborough Park, responded to this review, 27 September 2013
Congratulations on achieving your 20th anniversary. We are delighted that you and your husband had such an enjoyable celebration here at Ellenborough Park and that every aspect created such a romantic experience for you both. We look forward to seeing you for your 21st.
Kind regards
John Hanna
Ellenborough Park
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lot-et-Garonne, France
Level Contributor
501 reviews
246 hotel reviews
common_n_hotel_reviews_1bd8 369 helpful votes
4 of 5 bubbles Reviewed 22 September 2013 via mobile

I stayed here for one night on business. Check in was great and very personal. My room was situated in the Mews and was well appointed. The decor is rather more chintzy and fussy than I would choose myself but the room was really clean and comfortable. The bed was fantastic and the bathroom gorgeous. There was a separate sitting area and 2 TV's (not that I used them!). Less positively, there was no trouser press though and I was shocked that one had to pay for mineral water. Even in Holiday Inn the mineral water is included!

Just a note about accessibility: even though the mews rooms are new the staircase up to mine was very narrow and very steep. I don't have accessibility issues and even I nearly slipped on the stairs. You might want to think about which room you select.

Dinner was good but not amazing. The highlight was my beef which was delicious. Breakfast was unremarkable although the service a bit overbearing.

There is only one real downside to this hotel and that is the fitness suite. It's tiny! Not much bigger than a bedroom. Initially I was told that I couldn't use it before 09:00 as there was a bedroom above it - obviously far too late if one wants to workout before work. However, the in-room information said it was open from 06:00 and the room was vacant anyway. There were 3 of us trying to use the suite and it was almost embarrassingly intimate due to lack of space. The equipment is very basic. Hotels are sometimes reluctant to invest in gyms as they aren't seen as revenue generators but this one is possibly one of the worst I've seen on my travels. It's a shame because its otherwise a good hotel.

  • Stayed September 2013
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank francophileonthemove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EllenboroughPk, General Manager at Ellenborough Park, responded to this review, 27 September 2013
Thank you for your very interesting review of Ellenborough Park. I am delighted that you enjoyed your one night stay on route south, and you found your experience so enjoyable. Chef will be delighted that you enjoyed your dinner so much. Thank you also for your comments regarding your room we will look into this.
We look forward to seeing you here again.
Kind regards
John Hanna
Ellenborough Park
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ellenborough Park

Property: Ellenborough Park
Address: Southam Road, Cheltenham GL52 3NJ, England
Region: United Kingdom > England > Cotswolds > Cheltenham
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Cheltenham
#1 Romantic Hotel in Cheltenham
#1 Family Hotel in Cheltenham
#2 Luxury Hotel in Cheltenham
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Ellenborough Park 5*
Number of rooms: 62
Reservation Options:
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Also Known As:
Ellenborough Park Hotel Cheltenham

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