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“Fabulous”
Review of Ellenborough Park

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Ellenborough Park
Ranked #3 of 22 Hotels in Cheltenham
Certificate of Excellence
Nottinghamshire, United Kingdom
Level Contributor
34 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“Fabulous”
Reviewed 6 October 2013

Great service, lovely food, beautiful room! Stayed there on business - wished I had more time to enjoy the facilities. I will definitely be back to make more of this wonderful retreat. I had a room with a lovely four poster bed and fabulous heated bathroom floor in one of the modern outbuildings. Nothing is too much trouble for the staff.

  • Stayed October 2013, travelled on business
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Helpful?
Thank maklakey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EllenboroughPk, General Manager at Ellenborough Park, responded to this review, 15 October 2013
Thank you for your review, we are delighted that though you were here on business that you were able to enjoy your escape so completely. We look forward to seeing you here again with perhaps more time to enjoy all that the hotel has to offer and to enjoy the wonderful surroundings.
Kind regards
John Hanna
Ellenborough Park
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Rating summary
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  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
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English first
Cookham, United Kingdom
Level Contributor
99 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 141 helpful votes
Reviewed 6 October 2013 via mobile

We only booked a single night and regretted it - we wish it had been several nights!

From arrival to departure, the staff were impeccable, with a guided tour at check-in, to full care of a heavily pregnant wife in the spa, we felt thoroughly spoilt.

We received a room upgrade which gave us plenty of space in a room that was faultless. It was clean, tidy, well stocked with current magazines and a nice touch of fresh milk in the fridge rather than those stupid UHT pots.

The entire hotel was spotless and felt comfortable as you moved around. Afternoon tea on the sofas was particularly nice although the sofa was so comfortable I was close to falling asleep.

We dined in the Beaufort dining room which I've reviewed separately and this was where breakfast is also served. Breakfast was very good with plenty of fruit available and a range of cooked options available.

The Spa is quite small but was very quiet when we went in. It was nice to be the only one in the steam room and jacuzzi! My wife thoroughly enjoyed her treatments and felt refreshed after them.

We did try to get a second night as we were enjoying ourselves so much, but they were fully booked the following night. It does mean we'll have to go back another time which isn't such a chore.

If you find my reviews of help, pleas let me know by giving me a helpful vote.

Stayed September 2013, travelled as a couple
Helpful?
2 Thank Kai G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EllenboroughPk, General Manager at Ellenborough Park, responded to this review, 15 October 2013
Thank you very much for your very kind review, we are only disappointed that we were unable to accommodate you for a second night. Thank you for your positive comments regarding your room, the food, Spa and the teams who served you.
We look forward to seeing you here with your new additiond to your family.
Kind regards
John Hanna
Ellenborough Park
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cornwall
Level Contributor
91 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 3 October 2013

I could write pages!
Suprise weekend away for the above and fab, I was made to feel so special from the moment the car door was opened for us to the water and mints for the journey home.
The room was fantistic in all way, everything from sheets and towels to the toiletries in the bathroom was high class. All requests prior to booking were adhered too, there was even a Mai Tia in the room as they were told it was my favourite tipple!
The service in all areas was very unobtrusive and efficient, every one had a smile at all times.
All meals were very well presented and enjoyable.
Just walking around this fabulous building was a treat, so clean and very well looked after, to the wonderful boot room! pool (Nice and warm) to the well kept gardens.
I had a fantastic time and would urge anyone to visit this lovely place, it really is a treat.

  • Stayed August 2013, travelled as a couple
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Helpful?
Thank daveypam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EllenboroughPk, General Manager at Ellenborough Park, responded to this review, 4 October 2013
Thank you for your review, we are thrilled that you enjoyed your stay here so completely, from your various dining experiences, to your room, the countryside in which the Hotel sits, to the teams that work here.
I am very glad you had a fantastic time here and we all look forward to seeing you here again soon.

Kind regards
John Hanna
Ellenborough Park
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stratford upon Avon, England
Level Contributor
110 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed 1 October 2013

My husband organised this surprise wedding anniversary at the Ellenborough. hotel. It is in a great location - 10 minutes from the centre of Cheltenham with stunning views across to the famous race course. Ellenborough is a lovely blend of olde world charm and contemporary living. The public rooms are so impressive with their oak panelled walls, elaborate ceilings and stained glass windows. The hotel rooms are spread around the estate either within the main building or within a series of courtyards. Our classic room overlooked the heated outdoor swimming pool. The landscaping throughout is very impressive and the whole layout of the estate is a feast for the eyes as you turn from one lovely path into another. The rooms are well appointed with huge comfy beds. There is a lot of attention to detail throughout the hotel and during your stay. One example is having your car parked for you and when they bring it back to reception as you leave you find that they have left in your car a "thank you for staying" leaving note, a bottle of water and mints for your ongoing journey - great touches. However during our stay there were some disappointments. The restaurant service was quite slow on the Saturday evening and my dessert of baked Alaska was tiny - no more than a slither lasting two mouthfuls - were they running out of it? The restaurant was also under a lot of pressure on the Sunday at the busy breakfast and staff showed signs of panicking. The spa was also a bit disappointing - it is not very large nor particularly tranquil and relaxing. I felt the need to write this review because the hotel did not ask how our stay was as we left and we were not given an opportunity to provide feedback post our stay.

  • Stayed September 2013, travelled as a couple
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Helpful?
1 Thank Kippur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EllenboroughPk, General Manager at Ellenborough Park, responded to this review, 4 October 2013
Thank you for your recent comments concerning your stay here at Ellenborough Park. We are very pleased that you enjoyed most aspects of your time, though we are disappointed that dessert was not to your satisfaction and that Sunday was extremely busy.

It is very unusual for a member of our team to not ask about your stay and for this I apologise, we take our guest's experiences and comments very seriously and are saddened that we fell short on this occasion.
We hope that on your next visit you will not be disappointed.
Kind regards
John Hanna
Ellenborough Park
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
england
Level Contributor
159 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed 29 September 2013

Situated on the edge of Cheltenham overlooking the race course. A beautiful building with oodles of charm. Check in was efficient and we were shown to lovely classic room. It had a large bathroom with a great roll top bath. The room itself was spacious with great facilities. The staff were an absolute delight. We visited the spa and walked through the gardens. If you want more of a trek there is a boot room to borrow boots from. We had a drink in the bar which was bright and modern. Dinner in the Beaufort restaurant was excellent. Very attentive service and superb food. Wine/drinks inexpensive. The somellier was a charming girl. Turn down service was good, we had a thoroughly enjoyable stay. Would highly recommend.

  • Stayed September 2013, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank hixy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EllenboroughPk, General Manager at Ellenborough Park, responded to this review, 4 October 2013
Thank you very much for your review, we are delighted that you enjoyed your stay so much and that everything was to your satisfaction. It is always a pleasure to hear from guests who have enjoyed every aspect of their stay with us.
We look forward to seeing you here again.
Kind regards
John Hanna
Ellenborough Park
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 September 2013 via mobile

Wow! I loved this this hotel. The staff, service, food and facilities are all amazing! It is a beautiful place to stay it has a boot room in case you would like to explore the area and a heated swimming pool and gym. I stayed here on a business trip and I will definitely advise that we book here again!

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kirstyboo123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EllenboroughPk, General Manager at Ellenborough Park, responded to this review, 4 October 2013
Thank you for your very kind comments we are delighted that you love our Hotel. We look forward to seeing you here next time for pleasure.
Kind regards
John Hanna
Ellenborough Park
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Prestbury
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 27 September 2013

We would like to highly recommend Ellenborough Park after holiding our wedding reception here in August.We have visited a few times due to us living very near in prestbury and each time was a wonderful experience but our wedding reception was just superb.
We would like to thank Erika Steward who planned the event fantastically and from the start we knew we were in good hands.
The venue is simply beautiful and the service,food and beverages are 5 star.
We are so glad we chose Ellenborough for our perfect dream wedding.
A big thankyou to all the staff members who worked hard on our wedding day.

  • Stayed August 2013, travelled as a couple
    • Value
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    • Rooms
    • Cleanliness
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Helpful?
1 Thank crissyboy12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EllenboroughPk, General Manager at Ellenborough Park, responded to this review, 4 October 2013
Firstly, we would like to congratulate you on your wedding and are delighted that your wedding reception was everything that you had hoped for. Erika was delighted to have been individually mentioned and would also say that it is a real team effort so thank you on behalf of us all here.
We look forward to seeing you here again soon.
Kind regards
John Hanna
Ellenborough Park
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ellenborough Park

Property: Ellenborough Park
Address: Southam Road, Cheltenham GL52 3NJ, England
Region: United Kingdom > England > Cotswolds > Cheltenham
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Cheltenham
#1 Romantic Hotel in Cheltenham
#1 Business Hotel in Cheltenham
#3 Luxury Hotel in Cheltenham
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Ellenborough Park 5*
Number of rooms: 62
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Also Known As:
Ellenborough Park Hotel Cheltenham

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