The hotel is lovely, wonderful peaceful setting and nicely laid out. The main restaurant and the grand hall are beautiful. A nice reception on arrival is being met by your car and helped by attentive staff, who offer to park your car for you. The room was well laid out, nicely furnished with a lovely bright bathroom with good toiletries and a great shower. I ate twice in the Brasserie and once in the Beaufort. The Brasserie which lacked atmosphere a wee bit, was fine. Casual dining, the food was of a good standard and reasonably priced, a varied menu all quite tasty, doing what it said on the tin, friendly staff and an exceptional Spanish maitre de. The main restaurant was wonderful. We choose the tasting menu which was an absolute delight. Splendid food and attentive service, really very good indeed, exciting, delicious food. The small outdoor pool is very nice, sadly not touched due to the poor weather. The staff were courteous and friendly and we had a very enjoyable break overall.
However, I feel the hotel drop the ball on a few small issues, which lets them down. Forgivable as one offs, or at a cheaper hotel, but together quite frankly not representative of a 5* hotel.
The issues I refer to are:
Waiting for some considerable time on more than one occasion at the small bar area to be served. Waiting for some 5 or more minutes at an empty bar late afternoon.
Bedrooms not cleaned very well.
Cold cooked breakfast served and duly returned, the same the following day with a cold coffee pot. I saw a fellow guest have the same issue
Sometimes at the reception there is no one to speak to, You do occasionally find yourself lurking about trying to find someone.
Soap slither left and soap/shampoo not changed every day.
A/C in room not really fit for purpose, mentioned at reception but it seemed the same the following nights.
Whilst we had a very nice break and the hotel has charm and character, I do feel these minor issues just should not happen at a 5* hotel. You should get what you pay for, and this hotel is not a cheap option.
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- Also Known As:
- Ellenborough Park Hotel Cheltenham