We've stayed in many 5 star hotels and this has to be the most disappointing we usually leave this kind of hotel feeling spoiled, pampered and relaxed and wanting to return but not so here, which was such a shame as we had been looking forward to staying here.
On arrival even though we could see concierge in their office no one came to offer help with our luggage. They made no effort to try and check us in early despite contacting them weeks earlier and arriving at noon to check in ( I didn't expect the room to be ready then but there was no attempt to even offer to try and have the room ready a bit earlier than 3pm, ok this is their check in time but every other 4 and 5 star hotel we have stayed in has always manages to check us in a bit earlier when requested.
We did get an upgrade to a room by the pool which was nice( room 24) only problem was that the shower floods the bathroom and also there wasn't a suitable table in room so having breakfast in the room wasn't very comfortable there was a table outside but it wasn't nice enough to sit out.
The main problem with our stay was in the evening we sat in the hall for drinks, service was very slow it took over 20 mins for our drinks to come. Then we dined in the restaurant which has to be one of the worst dining experiences we've ever had, the tasting menu was uninspiring, bland with little imagination and the service was awful food was just plonked down with little description with the waitress looking around at other tables, our amuse bouche was nice and when we said this she didn't say a word she never once asked if everything was ok or if we had enjoyed our meal,our red wine came 2 courses too early and when my dessert came out my husband had just started to choose which cheeses he wanted so my dessert sat and melted. When we asked for the bill the waitress stood right next to my husband while he checked and signed the bill rather than leave it on the table. The restaurant manager just spoke to one table and ignored everyone else, the whole experience was a bit bizarre.
On checkout we had been incorrectly charged and again we were not asked if we had enjoyed our stay which was unusal if she had we would have said no and we won't be returning.
Overall the hotel buildings are lovely but the service and food let it down there just seems to be something lacking.
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- Also Known As:
- Ellenborough Park Hotel Cheltenham