We stayed for two nights with a group of friends for a girlie weekend.
The setting is spectacular, hotel beautiful, staff very polite. But very slow. Appreciate there was a wedding on both days but our extras bill would have been at least double if they moved a bit, just a bit faster. Brasserie food average, shame we did not get to try fine dining as it was fully booked. The bar/restaurant manager (Spanish gentleman) was extremely helpful and a real asset to the hotel. Room was good, very comfortable bed but bathroom needs tlc.
The best thing was the Spa. Five of us had different therapist and if seems they were all fantastic. However it might be a good idea for a hotel of such calibre to get another set of hot stones... Biggest compliments to all spa staff.
Breakfast was a real let down as service was even slower an buffet an hour before the end of service was not replenished and just looked sad. Cooked breakfast was ok.
It is a shame as the setting is so beautiful, spa wonderful but the staff shortage really lets the hotel down. Would love to revisit once this is addressed.
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- Also Known As:
- Ellenborough Park Hotel Cheltenham