Having eaten in Copa on a number of occasions previously I was very disappointed with the reduced menu, and reduced level of service also, when I visited recently. Service was very slow and no follow through by the staff. Although feedback was given to a very pleasant waiter about the sorry state of the chips and the general reduction in the quality of both menu and food, there was no follow up at all by a senior member of staff. The general impression was of a staff who did not care about meeting the needs of their paying customers. What a pity.
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