We visited the spa in June as a group of 10 on a hen party. Where to start with how this was absolutely awful and a complete rip off?
Probably with the fact that this joke of an establishment take a £5 per guest deposit for a locker key (why!?!) and then don't make any attempt to refund this. Had I not have emailed them to request a refund I never would have recieved one.
I was particularly unimpressed with this on top of the experience of the day itself. One of my party called on Friday and was told her choice of treatment was unavailable but that we could book massages on the day to then be told on the day that 'no trained staff were available but we COULD HAVE THE OIL AND DO IT OURSELVES!!. I've never been to a spa before but I'm pretty sure it's not standard practice to perform your own massages? I'm also fairly confident that a relaxing spa environment doesn't involve mouldy blinds and loungers covered in white stains or quite frankly rude customer service.
The young lady who was looking after our party was rude throughout the whole afternoon. Who knew the tea part of afternoon tea arrives 20 minutes after the food and that a spoon was not usually provided to stir tea? Apparently it is too much of an inconvenience to provide a spoon and every question or comment we made had to be responded to with a huff and an eye roll.
This was supposed to be a special day for the bride to be which was tainted by this experience, not to mention the embarrassment that I suffered from being responsible for organising it.
They chanrged us £320 for a DIY dirty spa and substandard customer service from what can only be described as a miserable teenager who treated us entirely as an inconvenience? And as mentioned attempted to withhold my £50 deposit.
When I contacted the spa to complain I was told my email had been forwarded to the manager, a week later - no response so I can only assume they don't care about customer experience.
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