Really nice hotel, the décor and the rooms are first class. Staff are polite and friendly and are always happy to help. Beautiful location close the all amenities but without being noisy during the evenings.
Only two things marred our stay.
The hotel was full and we were advised to come early before 9am to avoid waiting for a table. We arrived at 8:30 and to be fair were seated immediately even though the restaurant looked full. But from there it took a over 10 mins to get a menu, then another 10 min to be offered tea and coffee and then when our breakfast did come out they go the order wrong 3 times! Our food had to be retuned over and over again as they keep forgetting one thing after another. It was such a mess we didn’t bother with it the next morning as just looking at the poor staff getting flustered was giving me a headache, I felt sorry for them.
I know they were really busy so I have a suggestion, its called a buffet. They had a continental buffet but all they have to do is add a few extra hot trays and their problems will be solved.
The other thing was the room. We had booked a delux room but looking at my friends room who was also a delux it was pretty obvious ours was significantly smaller. I believe we may have been given a lower class room but still charged for a deluxe. The other delux rooms I saw (3 in total) were all about twice the size of ours but then again they didn’t have hot water for the whole stay so swings and roundabouts I guess.
Overall a very nice hotel, but they desperately need to sort our weekend breakfasts.
- Official Description (provided by the hotel):
- This brand-new, luxury hotel offers chic and stylish rooms featuring iPods and Nespresso coffee machines within Cheltenham’s fashionable Montpellier district.With artistic touches and contemporary design, all rooms at The Montpellier Chapter offer luxurious Egyptian cotton bed linen and complimentary minibars. Free Wi-Fi is available to all guests, while some rooms provide modern, open-plan bathrooms, computers, or an iPod Touch, which can connect directly to the TV.The Montpellier Chapter features a restaurant with open kitchen and open hearth oven. Guests can enjoy fine dining within, or venture into the garden room, terrace, or landscaped courtyard.Cheltenham town centre and Cheltenham Spa Rail Station are just 15 minutes’ walk from The Montpellier Chapter. Cheltenham’s famous racecourse is a 10-minute drive away, while Cheltenham’s spa history can be found at the 19th-century Pittville Pump Room and gardens, less than 10 minutes’ drive away. ... more less
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- Also Known As:
- Alias Hotel Cheltenham