My boyfriend and I stayed here for a weekend in Cheltenham in July. We booked a superior room through Mr and Mrs Smith as their website referred to there rooms having a balcony. However, when we arrived we were told this wasn't the case. The room we were given (114) was pretty small and the aircon didn't seem to work (it was unbearably hot!). I'm not sure what made this a superior room!! We spoke to he reception staff and they moved us to the room next door (112) which was a bit dark, but much cooler and more roomy, so we were happy. We were told this was an upgrade.
Despite the bad start, we really enjoyed our stay. The little extras in the room, such as he free mini bar and the nespresso coffee machine made this hotel stand out and the room was clearly decked out with high quality furniture. The REN products in the bathroom were lovely...definitely something to buy when we get home!
We had the spa package, so got to enjoy a facial each, and breakfast, which was included, was delicious! The staff struggled to cope with how busy breakfast was on the Saturday morning, but this was no problem on the Sunday morning (which was busier!). The bar also had a really nice atmosphere for a nightcap. More
- Free Wifi