We have eaten here over 50 times since it opened; mainly in the restaurant but a few lunches in the lounge also. This is a relaxed hotel and as such you don't expect 5* service. However, in the lounge area you are going to have to take your luck. The main problem appears to be the total lack of management. You will often walk into the hotel, take a seat in the lounge and 15 minutes later will still not have see a sole other than an apparently highly stressed waiter/waitress. I have seen as many people come and go as I have stay.
The restaurant is s different story. The service is chaotic but attentive and the food as you would expect for the price.
The conclusion is that if you want to be "looked after" then I would avoid the lounge at least until they have a proper management structure in place. Why are the staff assigned areas? However, if you want a decent Sunday lunch in a pleasing venue then you won't go wrong.
- Official Description (provided by the hotel):
- This brand-new, luxury hotel offers chic and stylish rooms featuring iPods and Nespresso coffee machines within Cheltenham’s fashionable Montpellier district.With artistic touches and contemporary design, all rooms at The Montpellier Chapter offer luxurious Egyptian cotton bed linen and complimentary minibars. Free Wi-Fi is available to all guests, while some rooms provide modern, open-plan bathrooms, computers, or an iPod Touch, which can connect directly to the TV.The Montpellier Chapter features a restaurant with open kitchen and open hearth oven. Guests can enjoy fine dining within, or venture into the garden room, terrace, or landscaped courtyard.Cheltenham town centre and Cheltenham Spa Rail Station are just 15 minutes’ walk from The Montpellier Chapter. Cheltenham’s famous racecourse is a 10-minute drive away, while Cheltenham’s spa history can be found at the 19th-century Pittville Pump Room and gardens, less than 10 minutes’ drive away. ... more less
- Reservation Options:
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- Also Known As:
- Alias Hotel Cheltenham