This hotel did it's best to make us dislike it ! First, the positives : good location, clean, spacious room (we paid extra for a superior), complimentary "very" mini bar, comfortable bed, bathrobes, efficiently organised room, nice period building.
Bad : no information offered either at "minimalist" check-in or in room. The first thing I do when I arrive at any hotel is to check what's what in the guide - at the end of the day, I want to know what I'm paying for. There is no such thing here, which might be trendy but really not helpful - especially as the young lady at reception didn't mention even the basics such as when breakfast would be served ; in fact she barely spoke to us. The iPod didn't work (which seems parr for the course), the room was stiflingly hot on what was apparently the coldest day of the summer ( again, a recurring theme), we had to check tripadvisor to realize that what was in the fridge was actually free (déjà vu). Oh, and make sure you check the bar prices before you order. My single measure G&T cost £9 !
But worst of all was being handed a letter in the evening telling us that as the hotel was fully booked, if we didn't come down to breakfast by 9am we should expect to have a bit of a wait ! This really got my goat. At the end of the day, it's a hotel (I.e. Their whole purpose is to provide bed and breakfast). If they're busy and fully booked then perhaps they should get more staff on site, heaven knows they should be able to afford it at the prices they charge.
It also strikes me that other reviewers have raised the same issues over and over but the hotel make no attempt to rectify their customers' concerns.
This really could be a great hotel, physically it has everything going for it, but it seems to be trying too hard to be "cool" at its own expense.
- Official Description (provided by the hotel):
- This brand-new, luxury hotel offers chic and stylish rooms featuring iPods and Nespresso coffee machines within Cheltenham’s fashionable Montpellier district.With artistic touches and contemporary design, all rooms at The Montpellier Chapter offer luxurious Egyptian cotton bed linen and complimentary minibars. Free Wi-Fi is available to all guests, while some rooms provide modern, open-plan bathrooms, computers, or an iPod Touch, which can connect directly to the TV.The Montpellier Chapter features a restaurant with open kitchen and open hearth oven. Guests can enjoy fine dining within, or venture into the garden room, terrace, or landscaped courtyard.Cheltenham town centre and Cheltenham Spa Rail Station are just 15 minutes’ walk from The Montpellier Chapter. Cheltenham’s famous racecourse is a 10-minute drive away, while Cheltenham’s spa history can be found at the 19th-century Pittville Pump Room and gardens, less than 10 minutes’ drive away. ... more less
- Reservation Options:
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- Also Known As:
- Alias Hotel Cheltenham