Stayed here for a night out and i was very satisfied with the room and in particular mark on reception who demonstrated efficient and friendly customer service. The only comment i would make is that we had three to a room i would like to be able to clarify if your allowed to do that and if so would you be able to accommodate three people to a room.
TGI fridays really put a downer on our stay in cheltenham. We were informed that breakfast was served until 10am. We arrived there at 9:52 thinking we would have time to order however we were told we only had 2 minutes to order. So when we deicded to order straight away we were then told by another member of staff that the kitchen was closed at 9:55am. The staff were completely off hand with us and if breakfast is served until 10am then the kitchen should shut at 10am. We definitely didn't get the friday feeling when we walked in, more of a Monday morning.
I would consider whether you should carry on advertising TGI fridays on your website premier inn because they do not demonstrate the same standards of customer service.
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