We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Refurbishment required!” 2 of 5 bubbles
Review of Central Hotel Cheltenham

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 1 more site!
Central Hotel Cheltenham
Ranked #22 of 22 Hotels in Cheltenham
Sandhurst
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Refurbishment required!”
2 of 5 bubbles Reviewed 14 April 2011

Overall the service and people were fine but the rooms were terrible. The worst feature was the smell, it literally made me feel ill!

It wasn't apparent when I booked but when I arrived there was a sign saying that refurbishments were taking place but unfortunately I won't be going back to appreciate it!

  • Stayed March 2011
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Piemarster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

288 reviews from our community

Traveller rating
    31
    60
    49
    42
    106
See reviews for
44
84
26
44
Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    2.5 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    2.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (75)
Date | Rating
  • English first
  • French first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Swansea, United Kingdom
Level Contributor
62 reviews
common_n_hotel_reviews_1bd8 19 helpful votes
1 of 5 bubbles Reviewed 11 April 2011

At £55 this hotel compared with Travelodge and similar known chains on the edge of Cheltenham around the Golden Valley.

This hotel reminded me more of Fawlty Towers!

I made the booking through a concierge service who confirmed the price. Being placed in a top floor room which was compact, I was kept awake in an uncomfortable, short bed, with intermittent noise from machinery running throughout the night, a bed with a short, unsupportive mattress and noise from residents and staff speaking loudly at night and first thing in the morning.

There was no lock on the door, a fact that was not missed by the housing staff who came into the room twice, telling me rudely to vacate immediately. (There was a small notice tucked to the side of the door stating that you should pay an excess to check out after 10am).

Why would anyone want to pay to stay here?!?

Room Tip: Look elsewhere!!!
See more room tips
  • Stayed April 2011, travelled on business
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank CATswansea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RoomsBooked, Head of Marketing at Central Hotel Cheltenham, responded to this review, 12 April 2011
We are not a Travelodge, and are located in the Cheltenham Town Centre.

After reading this review, the hotel are looking into what "machinery" could be running through the night, but as our cleaning staff finish at 5.00pm, no tumble dryers or washing machines are usually in use after this time.

We are sorry to hear that our customer did not enjoy his nights sleep, as all of our single mattresses have recently been replaced with brand new ones. As for guests speaking loudly, we do ask to respect other guests, and do occasionally have rule breakers. As the hotel is not always a 24 hour reception, unless a complaint is made at the time, the hotel is unable to resolve the problem there and then.

Check out is at 10.00am, this is mentioned to all customers in a confirmation e-mail, on all booking websites including third parties, and mentioned upon check-in at the hotel. All hotel rooms have locks on the doors, and before our cleaning staff enter a room, they first knock to make sure the guest has checked out. If a guest is still asleep past check-out time, and has not answered to our cleaners, they will be asked if they would like to extend their check-out time. If they do not want to extend their check-out time they will be asked to leave.

It is a shame that customer keep booking through third parties, and not informing us when they incur a problem. If the hotel is unaware or a problem, it cannot be resolved.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Cheltenham hotels

London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed 14 February 2011

An absolute disgrace, clearly has rooms let out to local homeless. You got me in with inaccurate reviews on tripadvisor and by offering the room as "reduced". I was half expecting something nice, not the hovel that it was. The keys were left in some locking system which I wasn't told about and had no idea was there as the lights weren't working.
The room was not great, the quality of the bed etc was low .. all in all, my partner wanted to go somewhere else. I decided best course of action was to visit bars until as late as possible and leave as soon as we woke. Position wise, it is excellent for doing that.

  • Stayed July 2010, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank elyobelyob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RoomsBooked, Head of Marketing at Central Hotel Cheltenham, responded to this review, 15 February 2011
Our rooms are not let out to homeless, we are not a homeless shelter. The Central Hotel does not offer any "reduced rates" on Trip Advisor, as Trip Advisor is a forum for guests to leave comments about hotels in which they have stayed.

The Central Hotel advertises availability of rooms on certain third party websites. These websites are update with prices, and on certain dates the cost of rooms are considerably more expensive, this may be becasue of a special event. What the thirdy party then does, is take the most expensive night from the year, and tell customers that it is the normal rate, and it has been "reduced", when in fact the price you see advertised is more than often our regular set rate.

The keys for the hotel were left in a key box for the customer to collect, as the reception was closed at the guests arrival time. This is mentioned to every customer, and we have procedures in place to ensure that all guests are aware of how to retreive their keys. Guests will be made aware by a phone call, and if unavailable, a text message, e-mail and not will be left by the key box which is at the front door.

The lights in The Central Hotel are left on 24 hours a day, and it is possible that a light bulb had gone through the night, and needed replacing when a member of staff returned to reception.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reading, United Kingdom
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 bubbles Reviewed 17 January 2011

I stayed there regularly one night a week for several months on business. However decided never to again when they refused to change a booking. Regular business counts for nothing there.

  • Stayed January 2011, travelled on business
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank sf8887
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RoomsBooked, Head of Marketing at Central Hotel Cheltenham, responded to this review, 31 January 2011
We are sorry to hear that a guest has been unhappy with the service provided. The most common reason for a booking being unable to be moved, is due to a lack of availability at the hotel. The next reason may be because of the cancellation policy.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Cheltenham hotels
0.3 mi away
The Big Sleep Hotel Cheltenham
0.2 mi away
Holiday Inn Express Cheltenham
2.5 mi away
Jurys Inn Cheltenham
Jurys Inn Cheltenham
#9 of 22 in Cheltenham
4.0 of 5 bubbles 460 reviews
Show Prices
Show Prices
Show Prices
3.1 mi away
Cheltenham Regency Hotel
Cheltenham Regency Hotel
#1 of 1 in Staverton
4.0 of 5 bubbles 449 reviews
0.2 mi away
Clarence Court Hotel
Clarence Court Hotel
#3 of 22 in Cheltenham
4.5 of 5 bubbles 496 reviews
0.4 mi away
The George Hotel
The George Hotel
#13 of 22 in Cheltenham
4.5 of 5 bubbles 515 reviews
Show Prices
Show Prices
Show Prices

Been to Central Hotel Cheltenham? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Central Hotel Cheltenham

Property: Central Hotel Cheltenham
Address: 7-9 Portland Street, Cheltenham GL52 2NZ, England
Region: United Kingdom > England > Cotswolds > Cheltenham
Amenities:
Kitchenette
Hotel Style:
Ranked #22 of 22 Hotels in Cheltenham
Price Range (Based on Average Rates): £
Hotel Class:3 star — Central Hotel Cheltenham 3*
Number of rooms: 23
Official Description (provided by the hotel):
Cheltenham's most centrally located hotel. If you are relocating for work or traveling on a budget, our rooms provide an inexpensive stay without sacrificing quality or comfort. Trading as a self catering hotel. Excellently placed for high street shops, restaurants and nightlife, as well as being within walking distance of the bus and train stations. So if you are looking for a hotel in Cheltenham and don't want to pay expensive prices, give us a try. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travel Republic (UK), Priceline and Odigeo so you can book your Central Hotel Cheltenham reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Cheltenham Central Hotel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing