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Central Hotel Cheltenham
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Reviews (322)
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Reviewed 21 February 2014 via mobile

Strictly advise anyone staying for the racing when prices are inflated to stay far far away.
The 'luxury apartment' was inhabitable. On the top floor of a building that has the narrowest of stairs, and ridiculously steep. Weren't informed of this, so having to carry luggage with a bad knee at midnight after travelling was horrendous. No lights left on so we could see what was going on.
The room was freezing when we arrived, there was rubbish left on the floor, a broken window, dirty 'kitchen' (a hob inside a cupboard) and worse still the duvet was very old and the bathroom stank. We payed a high price to stay for 4 nights and we were disgusted.
As it was so late we had no choice to stay the night. I went to the reception to ask for our money back and did they deem the room to be satisfactory. They weren't in the least bit interested, and you could tell this happens to them on a regular basis.
I could go on, but there wouldn't be enough space to tell you.

Do not stay here, it is vile, awful management, and they rob you of your well earned money. False advertising too, they are not luxurious apartments!

  • Stayed: November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Evans45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 February 2014 via mobile

Convenient location, comfy bed, good facilities, we found the staff friendly.

Location is a bit noisy but you'd expect that of a city centre hotel.

Parking is free but get there early and be prepared for a long detour to get to it if you pull up outside the front of the hotel. You're best to park on the main road just past chicken inn.

Overall good

Stayed: February 2014, travelled as a couple
Thank Laurence H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 February 2014

We stayed here last night and found the hotel welcoming and modern, only grumble was as we were on the top floor the room did get very hot during the night, other than that a lovely place and great value for money and great location we will be back!!

Stayed: February 2014, travelled as a couple
Thank Adkay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 January 2014

This was a great little hotel for the price. The room was large and comfortable and the staff were very helpful.

It certainly isn't luxurious; however, for somewhere to use as a base, it fit the bill perfectly. Very good value indeed.

Stayed: December 2013, travelled as a couple
Thank Ian2425
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 December 2013

Spent one night at hotel,third time I've used it and although it's not the Ritz,it's a good central place to stay,we stayed one night after a day at races and staff on desk helpful and welcoming,we plan to go back next year and no hesitation to book again,yes I would recommend the hotel as a place to stay,see you next year!!!

Stayed: December 2013, travelled with friends
Thank Michael J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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